LaCie 301273 User Manual - page 25
LaCie Little Disk
• Design by Sam Hecht
User Manual
page 25
Contacting Customer Support
1. Read the User Manual and review the Troubleshoo-
ting section.
2. Try to isolate the problem. If possible, make the drive
the only external device connected to your computer,
and make sure that all of the cables are correctly and
securely attached.
If you have asked yourself all of the pertinent questi-
ons in the troubleshooting checklist, and you still cannot
get your LaCie drive to work properly, contact us using
the contacts on page 34. Before contacting us, make sure
that you are in front of your computer and that you have
the following information on hand:
❖
The serial number of your LaCie drive
❖
Operating system and version
❖
Computer brand and model
❖
Amount of memory installed on your computer
❖
Names of any other devices installed on your
computer, including CD/DVD burners
Information
Where to Find Information
1. LaCie hard drive serial number
Located on a sticker at the back of drive or on the original packaging
2. LaCie hard drive file format
Mac users: Select the hard drive icon on the desktop and press Com-
mand + I.
Windows users: Right click the hard drive icon and select Properties.
3. Macintosh/PC model
Mac users: Click on the Apple icon in the menu bar and select About
This Mac.
Windows users: Right click My Computer and select Properties >
General.
4. Operating system version
5. Processor speed
6. Computer memory
7. The brands and models of other internal and external
peripherals installed on your computer
Mac users: Click on the Apple icon in the finder bar and select About
This Mac. Select More Info... The Apple System Profiler will launch
and will list your internal and external peripherals.
Windows users: Right click My Computer and select Properties >
Hardware.
6. Contacting Customer Support
■
Information to Include in Email Correspondence
■
Before Contacting Customer Support