LaCie d2 Thunderbolt 2 User Manual - page 34
LaCie d2 Thunderbolt 2 | USB 3.0 User Manual
34
TROUBLESHOOTING TOPICS
Note: Interactive troubleshooting, a highly effective way to resolve problems with your product, is available
from
www.lacie.com/support/
. Select your product, then click the “Troubleshooting” tab.
Thunderbolt 2 connection (Mac)
Problem: I do not see the LaCie d2 when using the Thunderbolt 2 port.
Q: Are there other Thunderbolt technology devices connected to the same port?
A: Disconnect other Thunderbolt devices and see if the volume appears on the desktop.
Q: Does the icon/Do the icons for the volumes appear on the desktop?
A: The drive icons for the storage should appear on your desktop. Confirm that the Finder preference for
displaying external hard drives on the desktop is selected at Finder > Preferences > General.
Q: Is the enclosure connected to a computer that supports Thunderbolt 2 technology or first generation Thunderbolt
technology?
A: The connection type for Thunderbolt technology on the Mac is the Mini DisplayPort. While earlier Macintosh
computers include one or more Mini DisplayPorts, they are only used to connect one or more monitors. Legacy
Macs with Mini DisplayPorts do not support Thunderbolt technology peripherals.
Q: Did you follow the correct installation steps?
A: Review the installation steps (
Getting Connected
) and make certain that: both ends of the Thunderbolt
technology cable are firmly connected to the ports; and, that the device is receiving power via the included
power supply.
Q: I connected the enclosure to my computer with an older Mini DisplayPort cable that I use for my monitors. Why can't I see
the volumes on the desktop?
A: The storage requires a cable specifically constructed for Thunderbolt technology. Use the Thunderbolt cable
shipped with your LaCie device.
Q: I connected a cable that supports Thunderbolt technology to my computer but the enclosure does: (a.) not power on
and/or (b.) not receive sufficient power.
A: Thunderbolt enclosures must also receive power via the included power supply. See
Getting Connected
.