LaCie d2 Thunderbolt 2 User Manual - page 38

LaCie d2 Thunderbolt 2 | USB 3.0 User Manual

38

Windows

Problem: The hard drive does not appear on my computer.

Q: Are both ends of the USB 3.0 cable securely attached?

A:

Only use a USB 3.0 cable.

■

Check both ends of the cable to make sure they are fully seated in their respective ports.

■

Try disconnecting the cable then wait 10 seconds before reconnecting it.

■

If the hard drive is still not recognized, restart your computer and try again.

■

Q: Is the power supply connected?

A: Make sure that the power supply is connected to a functioning power outlet or power strip, and that the

power button on the LaCie d2 and the power strip (if applicable) is turned on.

Q: Is the hard drive listed in Device Manager?

A: All LaCie hard drives appear in at least one place in Device Manager.

To access Device Manager, click on Start and select Run from the menu. In Windows Vista, the 'Run' option

doesn't appear by default, so press [Windows-button] and [R] on your keyboard.

Enter the command: devmgmt.msc

Click OK and the Device Manager program will open. For troubleshooting, look in the Disk Drives section. It

might be necessary to click on + on the left side.

If you're not sure if your hard drive is listed, unplug it, then reconnect it. The entry that changes is your LaCie

hard drive.