LaCie USB Key MAX User Manual - page 18
user manual | 8
Problem
Question
Answer
The drive is not recog-
nized by the computer.
Have the USB drivers been installed
correctly and enabled (Windows 98
SE and Windows ME users only)?
Open Apple System Profiler and click on the Devices and Vol-
umes tab. If your device is not listed, recheck the cables and try the
other troubleshooting tips listed here.
Is there a conflict with other device
drivers or extensions?
Contact LaCie Technical Support for help.
Has the drive been formatted?
Make sure that the drive has been formatted properly. Please see
pages 12,
Formatting and Partitioning Your LaCie USB Key
and
11,
Helpful Information
for more details.
Does your computer’s operating
system support the file system?
Check your computer’s documentation and see pages 12,
For-
matting and Partitioning Your LaCie USB Bey
and 11,
Helpful
Information
for more information.
Error messages under
Mac OS 10.x.
Did you get an “Error –50” message
while copying to a FAT 32 volume?
When copying files or folders from Mac OS 10.x to a FAT 32
volume, file names with certain characters cannot be copied. These
characters include, but are not limited to:
? / \ :
Check your files and folders to ensure that these types of characters
are not being used.
Did you get an error message telling
you that the drive has been discon-
nected when coming out of sleep
mode?
Simply ignore this message. The drive will remount to the desktop.
LaCie drives conserve power by spinning down when you set your
computer to sleep mode, and when the computer is “woken” from
sleep, it does not give the drive enough time to spin-up from its
sleep mode.
The drive is working
slowly.
Are there other USB devices con-
nected to the same port or hub?
Disconnect any other USB devices and see if the drive’s perfor-
mance increases.
The drive is not run-
ning noticeably faster
when connected via
Hi-Speed USB 2.0.
Are you operating in Mac OS 9.x?
Apple does not support the Hi-Speed USB 2.0 standard under
Mac OS 9.x. You will be limited to the slower transfer rates of the
original USB standard.
Are you operating in Mac OS 10.x?
Apple has only recently begun incorporating native Hi-Speed USB
2.0 ports in their computers. To achieve Hi-Speed USB 2.0 transfer
rates, you will need to add a Hi-Speed USB 2.0 PCI or PC card to
your computer.
Is the drive connected to a USB
port on your computer, or to a USB
hub?
If your drive is connected to a USB port or hub, this is normal. A
Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0
performance levels when it is connected directly to a Hi-Speed
USB 2.0 port or hub. Otherwise, the Hi-Speed USB 2.0 device will
operate at the slower USB transfer rates. For more information,
please see page 15,
Hi-Speed USB 2.0 Connection
.
Is the drive connected to a Hi-
Speed USB 2.0 port on your
computer?
Check to see that the Hi-Speed USB 2.0 drivers for both your host
bus adapter and device have been installed correctly. If in doubt,
un-install the drivers and re-install them.
Troubleshooting