LaCie USB Key MAX User Manual - .. Windows Users
user manual | 9
Problem
Question
Answer
The drive is not recog-
nized by the computer.
Has the drive been formatted?
Make sure that the drive has been formatted properly. Please see
pages 12,
Formatting and Partitioning Your LaCie USB Key
and
11,
Helpful Information
for details.
Does your computer’s operating
system support the file system?
Check your computer’s documentation and see pages 12,
For-
matting and Partitioning Your LaCie USB Key
and 11,
Helpful
Information
for details.
Is there an icon for the drive in My
Computer?
Go into My Computer and look for an icon and drive letter as-
signed to the LaCie drive. If the drive does not appear, follow the
rest of the Troubleshooting tips to isolate the problem.
Does your computer’s configuration
meet the minimum system require-
ments for use with this drive?
Check page 6,
Minimum System Requirements
for more informa-
tion.
Did you follow the correct installa-
tion steps for the specific interface
and operating system.
Review the installation steps on page 9,
Connect the Integrated
USB 2.0 Interface Cable
.
Are both ends of the USB cables
firmly attached?
Check both ends of the USB cables and make sure that they are
fully seated in their respective ports. Try disconnecting the cables,
waiting 10 seconds, and then reconnecting them. If the drive is still
not recognized, restart your computer and try again.
Have the USB drivers been installed
correctly and enabled?
Windows 98 SE & Me Users: Go to Start > Settings > Control
Panel > System > Device Manager > USB Controller > click on the
plus sign next to the controller icon, and you should see your device
listed.
Windows 2000 Users: Go to Start > Settings > Control Panel >
System > Hardware tab > Device Manager button > USB Con-
troller > click on the plus sign next to the controller icon, and you
should see your device listed.
Windows XP Users: Go to Start > Control Panel > Performance
and Maintenance > System > Hardware tab > Device Manager but-
ton > USB Controller > click on the plus sign next to the controller
icon, and you should see your device listed.
If you cannot see the device, recheck the cables and try the other
troubleshooting solutions listed here.
Is there a conflict with other device
drivers or extensions?
Contact LaCie Technical Support for help.
.. Windows Users
Troubleshooting