LauraStar Steam Cleaner Quick Start Manual - page 8

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Laurastar international guarantee

Laurastar

TM

 limited warranty for USA & Canada

The present guarantee does not, in any way, affect the 

statutory rights of the user pursuant to the national 

legislation in force governing the sale of consumer goods, 

including the rights set out by directive 2011 / 83 / eU of 

the european Parliament and of the Council of 25 October 

2011 on certain aspects of sales and guarantees for 

consumer goods, or the rights held by the user, by virtue 

of the sales contract, with regard to the respective vendor. 

In the event that an appliance sold by laurastar contains 

manufacturing defects, laurastar shall be liable for the 

complete elimination of these defects within the scope 

defined below.

1.  Scope of cover

This guarantee only applies to products manufactured by 

or on behalf of laurastar, which may be identified by the 

brand, the trade name or the laurastar logo affixed to the 

product. The guarantee does not apply to non-laurastar 

products, accessories or spare parts. 

This guarantee shall be applicable only if the appliance 

becomes unusable, or if its use is significantly hindered, 

due to a manufacturing defect, an assembly defect or a 

defect in the material of the appliance, and if this defect 

was already in existence when the appliance was supplied 

to the user. 

It shall not be applicable, in particular:

If the hindrance to use of the appliance is due to 

professional use of the appliance, namely intensive use for 

which the user receives monetary remuneration 

• To normal wear and tear of the appliance’s components 

and accessories

• To an intervention by a third party or a repairer not 

approved by laurastar

• To failure to comply with the instructions contained 

in the Instruction Manual, specifically the warnings 

concerning start-up, use and maintenance of the 

appliance

• To non-compliant use.

The concept of “non-compliant use” notably includes 

damage caused by:

• The fall of the appliance or of a component

• Blows or marks resulting from negligence

• Keeping the Softpressing soleplate on the iron 

permanently

• failure to rinse the boiler

• Use of water that does not comply with the 

specifications

• Use of non-laurastar products, accessories and spare 

parts.

2.  Entitlements held by the user

When a user asserts, in a manner compliant with the 

present guarantee, an entitlement arising from said 

guarantee, laurastar shall be free to implement the 

most appropriate method for eliminating the defect. This 

guarantee does not grant the user any entitlement or any 

additional right; in particular, the user may not claim for 

reimbursement of expenses in relation to the defect, 

or compensation for any consequential loss or damage. 

Moreover, transportation of the appliance from the user’s 

place of residence to laurastar's premises, and return 

transportation, shall be carried out at the user’s risk.

3.  Term of validity

This guarantee is only valid for the entitlements that it 

accords to the user and that the user has asserted against 

laurastar within the guarantee term. 

The guarantee term is one year for countries that are 

not members of the european Union and two years 

for european Union Member States and Switzerland, 

calculated from the date of delivery of the appliance to the 

user. If defects are notified after the guarantee term has 

come to an end, or if the documents or items of evidence 

that are necessary to assert the defects in accordance with 

the present declaration are not present until after the end 

of the guarantee term, the user shall not hold any rights or 

entitlements by virtue of this guarantee.

4.  Immediate notification of defects

When the user discovers a defect in the appliance, he / she 

undertakes to communicate this to laurastar without 

delay. If the user does not do so, he / she shall lose the 

entitlements afforded by the present guarantee.

5.  Methods for asserting entitlements arising from 

the present declaration

In order to assert the entitlements resulting from this 

guarantee, the user must contact the laurastar Customer 

Service department (see page 8), either:

• by telephone

• by e-mail or

• by fax.

He / she must follow the instructions from the Customer 

Service department and send, at his / her own risk:

• The appliance with the defect(s)

• a copy of the purchase contract, of the invoice, of the 

till receipt or any other suitable document as evidence 

of the date or place of purchase.

The Customer Service department is available to provide 

any additional information on this subject.

you will find other addresses for importers and official 

service partners at www.laurastar.com.

If an appliance is returned to the laurastar approved 

service centre when there is no defect present, the user 

shall be liable for the dispatch and return costs.

6.  Laurastar after-sales service

If a laurastar appliance is entrusted to the approved 

service centre for work outside the provisions of this 

guarantee, or after the guarantee term has come to an end, 

this shall be deemed a "repair outside guarantee" and shall 

form the subject of an invoice.

Special clause only applicable in France: 

In addition to the contractual guarantee detailed above, 

customers benefit from the legal guarantee for hidden 

defects set out in article 1641 et seq. of the french Civil 

Code.

laURaSTaR warrants its product to be free from defects in 

materials and workmanship under normal customer use as 

described in the Instruction Manual for 1 year from the date 

of purchase as identified on the invoice or cash receipt. This 

limited warranty extends only to the original purchaser and 

is not transferable. laurastar, at its option, will at no charge 

repair or replace defective equipment during the period 

of this limited warranty. To obtain warranty service, the 

damaged equipment must be sent or taken to an authorized 

laurastar customer service center. This limited warranty is 

the customer’s exclusive remedy and applies only to new 

laurastar products.

This limited warranty does not cover normal wear and 

tear, wear of the electrical cord, wear of the soleplate, 

or wear of the appliance's components and accessories. 

damage caused by improper operation or storage, misuse 

or abuse, unauthorized repair by non-laurastar specialists, 

accident or neglect, alteration, or connecting to a power 

source outside the specified voltage. equipment used for 

a commercial or any other non-domestic or household 

purpose is not covered by this limited warranty. “Misuse or 

abuse” of the product includes the use of the equipment for 

any purpose, or in any manner, not in accordance with the 

instructions contained in the Instruction Manual provided 

with the equipment. examples of “misuse or abuse” of the 

product include, but are not limited to, damage caused 

by the appliance or one of its components falling to the 

floor, failure to rinse the water boiler, failure to remove 

the Softpressing soleplate, use of any liquid other than 

water, and use of non-laurastar products, accessories, 

and spare parts. damage caused by any failure to follow 

the instructions contained in the Instruction Manual is not 

covered by this limited warranty.

A N Y  I M P L I E D  WA R R A N T I E S ,  I N C L U D I N G 

WITHOUT LIMITATION THE IMPLIED WARRANTIES 

OF MERCHANTABILIT Y AND FITNESS FOR A 

PARTICULAR PURPOSE, SHALL BE LIMITED TO 

THE DURATION OF THIS LIMITED WARRANTY. 

LAURASTAR SHALL UNDER NO CIRCUMSTANCES 

BE LIABLE FOR DAMAGES IN EXCESS OF THE 

PURCHASE PRICE OF THE PRODUCT OR FOR ANY 

INCIDENTAL OR CONSEQUENTIAL DAMAGES OF 

ANY KIND ARISING OUT OF THE CUSTOMER’S 

ABILITY OR INABILITY TO USE THE PRODUCT.

Some states and jurisdictions do not allow the limitation 

or exclusion of incidental or consequential damages, or 

limitation on the length of an implied warranty, so the 

above limitations or exclusions may not apply to you. This 

limited warranty gives the customer specific legal rights, 

and you may have other rights that vary from state to state.

LAURASTAR

TM

 AFTER-SALES SERVICE

If you have a claim under this limited Warranty, please 

contact the laurastar Customer Service department (see 

page 8), either by telephone, e-mail, or fax. you must follow 

the instructions from the Customer Service department and 

send, at your own risk:

• the appliance; and

• a copy of the purchase contract, invoice, till receipt, 

or any additional information on this subject. you will 

find other addresses for importers and official service 

partners at www.laurastar.com.

If an appliance is returned to the laurastar approved 

service center when there is no defect present, the user 

shall be liable for the dispatch and return costs.

If a laurastar appliance is entrusted to the approved 

service center for work outside the provisions of this 

limited Warranty, or after the limited Warranty one-year 

term has come to an end, this shall be deemed a "repair 

outside limited warranty" and shall form the subject of an 

invoice.

EN