LDG RVS-8 Manual - page 14

14

Technical Support 

We are happy to help you with your RVS-8. Telephone technical support is available at 410-586-

2177 weekdays from 9 am to 5pm Eastern Time. Inquiries by Fax at 410-586-8475 are welcome, 

and prompt e-mail support is available at ldg@ldgelectronics.com. 

Warranty and Service 

Your RVS-8 is warranted against defects in parts or workmanship for two years from purchase. 

The warranty does not cover damage due to abuse or exceeding specifications. This warranty 

applies to the original purchaser only; it is not transferable. A copy of the receipt showing the 

purchaser’s name and the date of purchase must accompany units returned for warranty service.  

All returns must be shipped to us pre-paid; we will not accept units with postage due. A return 

form is provided on our web site for your convenience.  

If you need to return your RVS-8 to us for service, package it carefully, keeping in mind that we 

will re-use your packaging to return the unit to you. Download the return form from our web site 

(ldg@ldgelectronics.com), fill it out and return it with your voter. A self-addressed return-

shipping label, while not required, will help insure speedy and accurate delivery of your repaired 

unit. Include a full description of the problem, along with your name, address and a phone 

number or e-mail address where we can reach you with any questions. Repairs average about 3 to 

6 weeks. 

We will be glad to service your RVS-8 after the warranty period has ended. We will notify you of 

repair charges by phone or e-mail, and bill you after repairs are completed.  

Firmware Upgrades 

From time to time LDG may release upgraded firmware for the RVS-8, refining operation and 

adding features. Your RVS-8 is not field programmable; you will have to remove the present chip 

and replace it with the upgrade chip. Upgrades are expected to cost about $10-$20, and will be 

announced on our web site when available. 

Feedback 

If you have an idea to improve our software or hardware, please send us a description. If we 

incorporate your idea in the RVS-8, we'll send you a free upgrade as a “thank you”.  

We encourage everyone who uses the RVS-8 to contact us (card, letter or e-mail preferred) telling 

us how well it works for you. We are also always looking for photographs of our products in use; 

we frequently place such pictures on our web site (www.ldgelectronics.com).