Leading Edge HX8410 User Manual - page 6
Customer Satisfaction Procedure
Dear LEI Tech customer,
Your complete satisfaction and goodwill are of the utmost importance to both Leading Edge Industrial
Technologies and the Leading Edge Industrial Technologies distributor where you purchased your equipment.
Normally, any concerns you may have about the sales transaction or the operation of your equipment will be
rapidly resolved by your distributor.
However, if your concerns are not resolved to your complete satisfaction, and you have discussed
your concerns with a member of the dealership’s management, the General Manager
or the dealership’s owner directly, please do the following:
Contact Leading Edge Industrial Technologies Customer Service Center by calling 765-471-7007 and ask for the
Customer Service Department. So that we may resolve your concerns as quickly as possible, please have the
following information available when you call:
• Your name, company name, address and phone number
• The machine model and serial number
• The dealership name, and the name of your latest contact at the dealership
• The nature of your concern
If you wish to write Leading Edge Industrial Technologies, please use this address:
Leading Edge Industrial Technologies, LLC
3210 Olympia Dr.
Suite B
Lafayette, IN 47909
Att: Customer Service
e-mail:
service@leadingedgeindustrial.com
Once you contact the Leading Edge Industrial Technologies Customer Service Center, we will make every effort
to work directly with you and your distributor to quickly resolve your concerns. At Leading Edge Industrial
Technologies we know that a good Customer-Distributor-Manufacturer relationship will help ensure continued
success for all concerned.
Customer Feedback
.
If you have any concerns or questions in regard to the Leading Edge Industrial Technologies Operator's manual,
please contact us via our e-mail,
service@leadingedgeindustrial.com
. We look forward to any suggestions you
may have.