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Nanoptix PayCheck Technician Manual

Other manuals for PayCheck: Operator's Manual

Summary of PayCheck

  • Page 1

    Paycheck ● paycheck 2 ● paycheck 3 ● paycheck 4 technicians manual first edition august 1, 2006 revision january 5, 2011 document # 720004-0000

  • Page 2: Legal Notices

    Document # 720004-0000 january 2011 ii technicians manual legal notices disclaimer information in this document is subject to change without notice. Consult your nanoptix inc. Sales representative for information that is applicable and current. Nanoptix inc. Reserves the right to improve products as...

  • Page 3

    Document # 720004-0000 january 2011 iii technicians manual information to the user this equipment must be installed and used in strict accordance with the manufacturer's instructions. However, there is no guarantee that interference to radio communications will not occur in a particular commercial i...

  • Page 4: Table of Contents

    Document # 720004-0000 january 2011 iv technicians manual table of contents 1 about the printer ........................................................................................................ 1 1.1 description of printer .........................................................................

  • Page 5: Figures

    Document # 720004-0000 january 2011 v technicians manual figures f igure 1: n anoptix p ay c heck p rinter .................................................. 1 f igure 2: t icket s tack o rientation ...................................................... 3 f igure 3: l oading p aper ....................

  • Page 6: Tables

    Document # 720004-0000 january 2011 vi technicians manual tables t able 1: s pecifications .......................................................................... 2 t able 2: i nterface p orts ....................................................................... 5 t able 3: d efault dip s witch...

  • Page 7: 1 About The Printer

    Document # 720004-0000 january 2011 1 technicians manual 1 about the printer 1.1 description of printer the nanoptix paycheck printer, is extremely fast, quiet, and very reliable. With thermal printing technology, there is no ribbon cassette to change, and paper loading is extremely simple. The prin...

  • Page 8

    Document # 720004-0000 january 2011 2 technicians manual 1.2 general specifications print method direct thermal resolution 8 dot/mm (203 dpi) print width 64mm paper width 65mm cartridge size 200, 400, 600, 800 operating temperature 0° to 50° c storage temperature -40° c to 65° c operating relative h...

  • Page 9

    Document # 720004-0000 january 2011 3 technicians manual 1.3 paper loading the paper stack should be changed when it is low or out. Caution: the printer will not operate without paper, but it may continue to accept data from the host computer. Since the printer cannot print any transactions, the dat...

  • Page 10

    Document # 720004-0000 january 2011 4 technicians manual open drawer. Drop ticket stack into ticket (if necessary) cartridge. Feed ticket into printer mechanism once paper has been aligned until resistance is felt. Ticket is ready to print. Figure 3: loading paper c d a b.

  • Page 11

    Document # 720004-0000 january 2011 5 technicians manual 1.4 printer interface ports port identification connector type function a 14 pin “molex type” rs-232 communication b usb type b usb communication c usb type b usb maintenance d 3 pin “molex type” bezel led table 2: interface ports figure 4: in...

  • Page 12

    Document # 720004-0000 january 2011 6 technicians manual 1.5 printer controls 1.5.1 printer reset (service use only) the printer is reset by disconnecting and reconnecting the power/communication cable. Once connected, the printer goes through a startup routine and resets itself. Figure 5: printer r...

  • Page 13

    Document # 720004-0000 january 2011 7 technicians manual 1.5.3 firmware selector dip switches paycheck 3: remove the ticket tray to access the firmware selector dip switches. Paycheck 4: dip switch is available through access hole in paper tray. Various firmware and setting configurations are availa...

  • Page 14

    Document # 720004-0000 january 2011 8 technicians manual 1.5.4 boot mode selector dip switches paycheck 3: remove the ticket tray and plate to access the boot mode selector dip switches. Paycheck 4: remove ticket tray plate to access the boot mode selector dip switches. Different boot options are av...

  • Page 15

    Document # 720004-0000 january 2011 9 technicians manual 1.5.5 led note: an external led bezel can be connected through the front 3-pin molex connector. (pin-out is described in section 2.2.3) error led (red) status led (green) voltage led (red) (paycheck 2 only) condition off on off printer ready o...

  • Page 16

    Document # 720004-0000 january 2011 10 technicians manual 1.6 testing the printer this test can be used to verify the correct operation of the printer. The test prints a resident ticket listing the current printer settings. This ticket can also be used to verify the printing quality. Paycheck & payc...

  • Page 17

    Document # 720004-0000 january 2011 11 technicians manual 1.7 clearing jams the nanoptix paycheck printer’s paper guide and printing mechanism roller are easily removed, giving full access to the paper path. Figure 11: clearing jams – paycheck 1, 2 & 3 figure 12: clearing jams – paycheck 4.

  • Page 18: Paper In

    Document # 720004-0000 january 2011 12 technicians manual 2 troubleshooting the printer 2.1 basic printer operation although the nanoptix paycheck printer is a complex device, its operation is quite simple. The printer requires two consumables to operate, (1) a regulated 24 vdc power source and (2) ...

  • Page 19

    Document # 720004-0000 january 2011 13 technicians manual 2.2 communication cables pin-out 2.2.1 universal communication interface the table below describes the connection pin-out for the universal interface (14-pin molex) pin signal name printer i/o host i/o printer function 1 reset input output re...

  • Page 20

    Document # 720004-0000 january 2011 14 technicians manual 2.2.2 serial interface connection pin-out the table below describes the connection pin-out for the serial interface (12-pin molex) pin signal name printer i/o host i/o printer function 1 24v power input n/a power input 2 prt_rs232_txd output ...

  • Page 21

    Document # 720004-0000 january 2011 15 technicians manual 2.3 printing problems the table below can be used to determine the cause and resolution of the most common problems that may occur. If the information in this section does not correct the problem, contact a nanoptix service representative. Pr...

  • Page 22

    Document # 720004-0000 january 2011 16 technicians manual 2.3.1 main controller pcb connector layout j100 usb j101 future j200 bezel j300 thermal print head j301 tph grounding tab j400 paper in j700 motor j800 top of form j1000 daughter pcb i/o table 10: connector functions figure 14: connector layo...

  • Page 23

    Document # 720004-0000 january 2011 17 technicians manual 3 media and supplies guide 3.1 thermal paper specifications note: qualified thermal paper with the following specifications is required for proper operation. Width 65 mm +/-1 (2.56 in) length 156 mm +/- 1 (6.14 in) thickness 4.5 +0.1 -0.3 mil...

  • Page 24

    Document # 720004-0000 january 2011 18 technicians manual figure 16: ticket specifications.

  • Page 25

    Document # 720004-0000 january 2011 19 technicians manual 3.2 ordering thermal paper the following paper grade produced by appleton and kanzaki specialty papers are recommended by nanoptix. There are a number of paper converters qualified to supply this paper, provided the stacks are from these reco...

  • Page 26

    Document # 720004-0000 january 2011 20 technicians manual 3.3 ordering communication cables contact your sales representative to order the communication cables listed in the table. The numbers are for reference only. Suppliers may use other numbers. Part part number rs232 communication cable (14-pin...

  • Page 27

    Document # 720004-0000 january 2011 21 technicians manual 3.4 parts list.

  • Page 28

    Document # 720004-0000 january 2011 22 technicians manual item # part # description 1 102952-0001 ticket tray 200 version ii 2 102952-0002 ticket tray 400 version ii 3 103027-0001 ticket tray 600 version ii with notches 4 103027-0002 ticket tray 800 version ii with notches 5 102953-0000 baseplate ve...

  • Page 29: 4 Mechanical Drawings

    Document # 720004-0000 january 2011 23 technicians manual 4 mechanical drawings right side view bottom view.

  • Page 30

    Document # 720004-0000 january 2011 24 technicians manual front view top view figure 17: mechanical dimensions.

  • Page 31

    Document # 720004-0000 january 2011 25 technicians manual 5 spare parts replacement instructions instruction a: removal of the main bracket 1. Lift latch, slide bracket forward and out 2. Disconnect flat cable figure 18: main bracket instruction b: removal of the ticket tray paycheck 1, 2 & 3: lift ...

  • Page 32

    Document # 720004-0000 january 2011 26 technicians manual instruction c: removal of the base plate (paycheck 1, 2 & 3 only) remove tinnerman screw (using ¼ inch nut driver) and slide base plate back figure 20: base plate instruction d: removal of flat cable 1. Disconnect the main controller pcb end ...

  • Page 33

    Document # 720004-0000 january 2011 27 technicians manual 2. Disconnect daughter pcb end of the cable: 1. Remove the two cable retainers 2. Remove the universal daughter pcb by removing the four mounting screws 3. Unlatch cable by lifting the two side connector tabs figure 22: flat cable b.

  • Page 34

    Document # 720004-0000 january 2011 28 technicians manual instruction e: removal of the universal daughter pcb 1. Remove the main bracket by following instruction a 2. Remove the universal daughter board by removing the 4 mounting screws 3. Remove cable by unlatching the two side tabs of the connect...

  • Page 35

    Document # 720004-0000 january 2011 29 technicians manual instruction f: removal of the printing mechanism kit for paycheck 1, 2 & 3 1. Remove ticket tray by following instruction b 2. Remove base plate by following instruction c 3. Disconnect the tof flex circuit and printing mechanism flat cable 4...

  • Page 36

    Document # 720004-0000 january 2011 30 technicians manual for paycheck 4 1. Remove ticket tray by following instruction b 2. Disconnect the tof flex circuit and printing mechanism flat cable 3. Remove the blue top paper guide (not shown) 4. Remove the 2 mounting screws 5. Lift printing mechanism str...

  • Page 37

    Document # 720004-0000 january 2011 31 technicians manual instruction g: removal of the main controller pcb 1. Remove the printing mechanism kit by following instruction f 2. Disconnect bezel & paper guide harnesses 3. Disconnect flat cable 4. Remove 4 mounting screws figure 26: main pcb.

  • Page 38

    Document # 720004-0000 january 2011 32 technicians manual instruction h: removal of paper guide kit (paycheck 1, 2 & 3 only) 1. Remove the printing mechanism kit by following instruction f 2. Pry one side and hold 3. Keeping an upwards pressure, push on the other side’s tab 4. Then remove by unlatch...

  • Page 39

    Document # 720004-0000 january 2011 33 technicians manual instruction i: removal of the paper guide sensor for paycheck 1, 2 & 3 1. Remove paper guide kit by following instruction h 2. Remove pcb by carefully prying latch figure 28: paper guide sensor – paycheck 1, 2 & 3 for paycheck 4 1. Remove pri...

  • Page 40

    Document # 720004-0000 january 2011 34 technicians manual instruction j: disassembly of printing mechanism kit 1. Remove print mechanism kit by following instruction f additional steps for paycheck 4 only 2. Remove top paper guide (blue) 3. Remove bottom paper guide (black) 4. Remove the axiohm moun...

  • Page 41

    Document # 720004-0000 january 2011 35 technicians manual for paycheck 1, 2, 3 & 4 7. Cut tie wrap 8. Remove mech mount mounting screw (paycheck 1, 2 & 3 only) 9. Separate mechanism by sliding mount upwards (paycheck 1, 2 & 3 only) 10. Push sensor out using a screw driver 11. Remove print head by pr...

  • Page 42

    Document # 720004-0000 january 2011 36 technicians manual 6 printer maintenance instructions note: under normal operating conditions, the minimum interval for cleaning the nanoptix paycheck printer is 3 months or 5 km of paper printed, which ever comes first. 1. Slide printer drawer open and remove ...

  • Page 43

    Document # 720004-0000 january 2011 37 technicians manual 3. Remove paper guide cover (when in use) & top paper guide. Then press down on bottom paper guide figure 34: remove top paper guide 4. Remove roller by pressing down and rolling out towards front of printer figure 35: remove roller 5. Clean ...

  • Page 44

    Document # 720004-0000 january 2011 38 technicians manual 6. Clean paper guide sensor using cotton swab figure 37: clean paper guide sensor using cotton swab 7. Make sure that bottom paper guide can move up and down freely. Ensure that the gaps pointed by the arrows are equal and measures approximat...

  • Page 45

    Document # 720004-0000 january 2011 39 technicians manual 8. Visually inspect the two inner sides of the bottom paper guide. If excessive wear is visible (deep grooves caused by paper), bottom paper guide should be replaced good replace 9. Clear dust off gears using light brush figure 39: clear dust...

  • Page 46: 7  Service & Support

    Document # 720004-0000 january 2011 40 technicians manual 7 service & support 7.1 returning printers back to nanoptix for repairs (rma) • send repair approval request to nanoptix inc. Which should include: - printer model # - serial # - brief problem description • ship defective products to nanoptix...