NBN Fibre to the Curb Setup Manual - page 8
Connecting to the
nbn
™
broadband access network
14
Connecting to the
nbn
™
broadband access network
15
Common questions
What do I do if I have an extended
service outage or have trouble with
my connection?
If you have trouble with your
connection, you should consult the
troubleshooting checklist on page
13. If you experience a prolonged
service outage, you should contact
your phone and internet provider.
Who do I contact if I need help?
If you have any questions, are
experiencing a prolonged outage or
want to report a fault, contact your
phone and internet provider or visit
nbn.com.au/FTTC for more
information.
Can I plug the nbn
™
connection
device into a power board?
It’s recommended that you plug the
nbn
™
connection device into a fixed
power outlet. If this isn’t possible, you
can use a double adaptor, extension
cord or power board, as long as
these are safe.
Are the nbn
™
connection device
and its cables safe?
Yes. The
nbn
™
connection device
only uses fixed connections, which
are not designed to give off any
wireless radiation. However, as the
cables conduct electricity, you
should never bend or tamper
with them.
What if I accidentally damage
any nbn
™
supplied equipment?
You’ll need to speak to your phone
and internet provider to have it
repaired (charges may apply).
What happens to the nbn
™
connection device and other
equipment if I move?
All
nbn
™
supplied equipment is the
property of
nbn and should not be
removed from the home in which
it’s installed. Speak to your phone
and internet provider for advice on
switching your phone and internet
services at your new address.
I’ve moved to a house that already
has an nbn
™
connection device –
how do I get it working?
Contact a phone and internet
provider to order an
nbn
™
powered
plan at your new address.
I rely on a medical, fire or security
alarm, do I need to do anything
before switching?
Yes, you should contact your device
provider before switching to make
sure it will work on your
nbn
™
powered plan, or whether you’ll need
to find an alternative solution. You
should also test your alarm on the
day your new plan is activated.
If you have a medical alarm, fire alarm
or lift emergency phone, you should
register these services with
nbn by
calling
1800 227 300 or visiting
nbn.com.au/compatibility
Will my devices work during
a power blackout?
Devices connected to your
nbn
™
powered plan will not work
during a power blackout, so
you should consider having an
alternative form of communication
handy, such as a charged mobile
phone. If you have a safety-critical
device like a medical alarm, fire
alarm or lift emergency phone,
speak to your device provider
before you switch about alternative
solutions to keep your service active
during a power blackout.
Where should I put my nbn
™
connection device?
Put your
nbn
™
connection device
out of direct sunlight, in a cool, dry,
ventilated area (not in a damp area
such as a kitchen, laundry or under
a window). Do not cover your
nbn
™
connection device.