NCD ThinSTAR 200 Installation Manual - page 10
10
ThinSTAR 200 Installation Guide
In Case of Trouble
If you encounter difficulties, either contact your local
NCD
representative or:
• Phone
NCD
Technical Support at (800) 800-9599 (
US
and Canada)
• Phone
NCD
Technical Support at (503) 641-2200 (any location)
• Send a
FAX
to
NCD
Technical Support at (503) 641-2959
• Send e-mail to
NCD
Technical Support at support@ncd.com
• See
NCD
’s home page at http://www.ncd.com
Regardless of the method you use to report the problem to
NCD
, you must have the following information
ready:
• Your name
• Company or organization
• Phone number
• E-mail address
• Billing address
• Shipping address
For each hardware item:
• Serial number
• Description of the problem
• Type of warranty (Standard, Express, Extended, Express Exchange, Out-of-Warranty)
Returning Components
If you have to return a component, follow these steps.
1 Gather the information listed in “In Case of Trouble” and contact
NCD
Technical Support to obtain a
Return Material Authorization (
RMA
) number.
2 Once you have obtained an
RMA
number, package the component for return. If you would rather not
pack the component yourself,
NCD
recommends that you take it to a commercial packing and shipping
company.
3 Mark each return package with the assigned
RMA
number and address each package as shown below
to avoid problems or delays:
Customer Service
Network Computing Devices
350 North Bernardo Avenue
Mountain View, CA 94043
RMA
number
NOTE: Equipment returned without an
RMA
number is subject to delays or might be returned to
the sender.
Ethernet Address of Replacement Bases
Each base has its own unique Ethernet address. If you configured your
DHCP
server to reserve an
IP
address for your previous base’s Ethernet address, change the reservation in the
DHCP
server to refer to
the Ethernet address of the replacement base.