NEC i-Series User Manual - Reroute Your Calls . . .

Other manuals for i-Series: Feature Handbook, Quick Reference Manual, Quick Reference Manual, Quick Installation Manual, Quick Reference Manual

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Reroute Your Calls . . .

Transfer

1. At keyset or DSL, press

1. At SLT, hookflash.

●

You hear Transfer dial tone.

2. Dial ACD Group Master Number.

●

You can press a One-Touch Key for

the master number instead.

3. Hang up.

Check the Status of the ACD Group . . .

When all agents in an ACD Group are unavail-

able, an incoming call will queue and cause the

Queue Status Display to appear on any display

phones programmed to receive it. The Queue

Status Display shows the number of calls

queued for an available agent, the trunk that

has been waiting the longest, and how long it

has been waiting. This feature works automati-

cally once it’s enabled in system programming.

Queue Status Display

Transfer a call to an

ACD Group:

Handling Your Calls (cont’d)

92600ACDU03.qxd 3/12/01 11:14 AM Page 6

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Summary of i-Series

Page 1
Acd user guide 92600acdu03 92600acdu03.Qxd 3/12/01 11:14 am page 1.
Page 2: Keyset
Answering outside calls . . . 1. Lift handset. ● press the flashing line key if not connected. ● if your acd group has automatic answer enabled and you are using a customer- provided headset, the next call waiting is picked up as soon as you press spk. Log in or out of your acd group keyset 1. + . O...
Page 3: Keyset
Keyset 1. + . Or 1. + (acd log on/off). 2. To log out. Or 2. To cancel and return to the group. Dsl or slt 1. Lift handset. 2. . 3. To log out. Or 3. To cancel and return to the group. Work time work time temporarily busies-out your phone so that you can work at your desk uninterrupted. This gives y...
Page 4: Keyset
Keyset 1. (work time). Or 1. + . Slt/dsl 1. Lift handset. 2. Dial . Keyset 1. (work time). Or 1. + . Slt/dsl 1. Lift handset. 2. Dial . Rest mode rest mode temporarily logs your phone out of your acd group. This may be required if you get called away for your desk. There are two types of rest mode -...
Page 5: Keyset
Enabled, the system automatically puts your phone in rest mode if it is not answered. This ensures that callers won’t have to wait while acd rings your extension when you’re not there. The type of rest mode you have is determined by system programming. Keyset 1. (rest mode). Or 1. + . Slt/dsl 1. Lif...
Page 6: Reroute Your Calls . . .
Reroute your calls . . . Transfer 1. At keyset or dsl, press . Or 1. At slt, hookflash. ● you hear transfer dial tone. 2. Dial acd group master number. ● you can press a one-touch key for the master number instead. 3. Hang up. Check the status of the acd group . . . When all agents in an acd group a...
Page 7
The information displays on your telephone as follows: call your supervisor by an emergency call . . . If you need assistance with a caller, place an emergency call to your acd group supervisor. Once the supervisor answers the emergency call, they automatically monitor both you and the caller. If yo...
Page 8
April 2001 printed in u.S.A. P/n 92600acdu03 issue 1-0 nec america inc., corporate networks group 4 forest parkway, shelton, ct 06484 tel: 203-926-5400 fax: 203-929-0535 cng.Nec.Com 92600acdu03.Qxd 3/12/01 11:14 am page 8.