P1 W1MAX DV-230 Troubleshooting Manual - page 10
DV-230 Trouble Shooting Guide v1.0
May. 15
CONNECTIVITY ISSUES
No
Description
Suggested Solution
1.
Your laptop/desktop cannot
detect the Modem’s WiFi
Signal/SSID.
I.
Ensure that the modem is switched on
and that the USB WiFi Adapter is
properly plugged into the modem.
II.
Make sure that user “start” the wifi at
“networking -> Wifi” at Web GUI. In
addition, Disable the Hide SSID option.
III.
Check that your laptop/desktop has its
WiFi function turned on. Ensure that it
can detect WiFi 11 frequencies and is
able to support B, G and B/G mix
mode.
IV.
To ensure that it is not an issue of
weak service signals, position your
laptop/desktop near to the Modem.
V.
Make sure that the SSID you are
searching for through the WiFi search
network menu matches the SSID that
has been set in the Modem.
2.
Your laptop/desktop can
detect the Modem’s WiFi
signal and SSID but unable
to connect to it.
I.
Ensure that you are connected to the
correct SSID.
II.
Check your WiFi Security Mode as
some security modes may require
Radius Server Authentication.
III.
Ensure you key in the correct and
matching security key/mode in the
laptop/desktop and Modem.
IV.
Disable Access Control at the P1
W1MAX Modem (DV-230) WiFi tab on
the web GUI.
3.
You are connected to the
Modem’s WiFi SSID but
unable to get an IP or has
limited connection.
I.
Check that you have keyed in the
correct and matching security key
mode in the laptop/desktop and
Modem
II.
Check that the Modem’s DHCP server
is enabled at Networking -> DHCP
Server. Ensure that the DHCP IP range
is bigger than the amount of
desktop/laptop connected to it via
wired or wireless to DV230.