PABX MS308 User Manual - page 12
12
Description: When a caller rings in and all the phones designated to ring are busy, instead of sending
the call waiting beep, the system will find the first idle extension between 601 and 616 in sequence and
ring it.
3.8
Auto-Attendant (AA) Mode Options
Setting the Supervisor Extension
Format: 15N #
Explanation: Where N = the extension number (from 1-8*)
Description: If the C.O. lines are in Auto Attendant (AA) Mode and a caller dials “0” after listening to
your OGM they will ring the Supervisor. In the default setting, extension 602 is the Supervisor.
*1 = extension 601
2 = extension 602
3 = extension 603 and so on
3.8.1
Cut off C.O. Line
Format: 160 #
Description: In Auto-Attendant mode, if the incoming caller hears your outgoing message (OGM) Press
‘1’ for Sales, ‘2’ for Accts etc. but does not select an option (does nothing) for 5 seconds, then the C.O.
line will be cut off.
Default setting: The C.O. line will be cut off if the incoming caller does not select an option.
3.8.2
Transfer to Supervisor
Format: 161 #
Description: In Auto-Attendant mode, if the incoming caller hears your outgoing message (OGM) Press
‘1’ for Sales, ‘2’ for Accts etc. but does not select an option (does nothing) for 5 seconds, then the C.O.
line will be transferred to the Supervisor.
3.8.3
Called Extension Busy Process
Format: 1650 #
Description: A call to a busy extension will be transferred to the Operator rather than being cut off.
3.8.4
Called Extension No Answer Process
Format: 1660 #
Description: A call to an extension that does not answer will be transferred to the Operator, not cut off.
3.8.5
Incoming External Callers Hear OGM Whilst System Simultaneously Rings an Extension Group
Description: In Auto-Attendant mode, your callers can listen to your OGM and at the same time the
phones will ring (they do not have to choose an option).
For example, your OGM could say: “Welcome to ABC Company, your call is in a queue and will be
answered shortly”. Whilst they listen to this OGM the phones will be ringing at the same time.
Format: 167 #
Description: Disable this feature. This is default.