Pallas Duo Operating Instructions Manual - 9 Fault Finding
19
9 Fault finding
PROBLEM CAUSE
REMEDY
1. Softener fails to regenerate.
A. Electrical service to unit has been
interrupted.
A. Assure permanent electrical supply
(check fuse, plug, pull, chain or switch).
B. Timer is defective.
B. Replace timer.
C. Motor is defective.
C. Replace Motor.
D. Water meter cable disconnected
D. Reconnect the meter cable
E. Defective water meter
E. Replace the water meter
2. Hard Water
A. By-pass open
A. Close the By-pass
B. Nosalt in brine tank
B. Add Salt to brine tank and maintain
salt level above water level.
C. Injector screen blocked
C. Clean injector screen.
D. Insufficient water in the brine tank
D. Check brine tank fill time and clean
brine line flow control if plugged
E. Hot water tank hardness
E. Repeated flushing of the hot water
tank is required.
F. Leak at distributor tube
F. Make sure distributor tube is not
cracked. Check O-Ring and tube
pilot.
G. Internal valve leak
G. Replace seals and spacers and/or
piston.
H. Water meter blocked
A. Clean or Replace the water meter
I. Water meter cable disconnected
B. Reconnect the meter cable
3. Unit used too much salt.
A. Improper salt setting.
A. Check salt usage and salt setting.
B. Excessive water in brine tank.
B. See Problem n°6
4. Loss of water pressure.
A. Iron buildup in line to water softener.
A. Clean line to water softener
B. Iron buildup in water conditioner.
B. Clean control valve and add mineral
cleaner to resin bed. Increase
frequency of regeneration and/or
backwash time.
C. Clogged resin
C. Contact your retailer
D. Inlet of control plugged due to foreign
material broken loose from pipe by recent
work done on plumbing system.
D. Remove pistons and clean control.
5. Iron in softened water.
A. Fouled resin bed.
A. Check backwash, brine draw and
brine tank fill. Increase frequency
of regeneration.
B. The iron level excedes the recomended
parameters
B. Contact your retailer
6. Excessive water in brine tank.
A. Plugged drain line flow control.
A. Check flow control.
B. Plugged injector system
B. Clean injector and screen.
C. Foreign material in brine valve.
C. Replace brine valve seat and clean
valve.
D. Power loss during brine fill.
D. Check power source.
E. Foreign material in BLFC.
E. Clean brine line flow control.
7. The valve does not regenerate
A. The valve controller does not function
correctly.
A. Change the controller
B. Microswitch defective
B. Change the microswitch
A. Defective Cam
C. Change the cam