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Panasonic KX-VC500 Operating Manual - Editing Contact Information

Other manuals for KX-VC500: User Manual, Brochure, User Manual, Operating Manual
Manual is about: HD Visual communication unit

Summary of KX-VC500

  • Page 1

    Operating manual hd visual communication unit model no. Kx-vc500 document version: 2011-02 in this manual, the suffix of each model number (e.G., kx-vc500 na ) is omitted unless necessary. Thank you for purchasing a panasonic hd visual communication unit. Please read this manual carefully before usi...

  • Page 2: Introduction

    Introduction feature highlights dce * 1 dce * 1 video camera display microphone router internet router microphone video camera display *1 dce: data circuit-terminating equipment lifelike visual communication you can experience lifelike visual communication with smooth, high-quality video and clear s...

  • Page 3

    Selectable video source by connecting your computer or video camera to the unit, you can show your computer’s screen or video camera image to video conference call participants (page 55, page 59). Encrypted communication packets sent for video conference calls can be encrypted to prevent packet leak...

  • Page 4: Trademarks

    Trademarks • hdmi is a trademark or registered trademark of hdmi licensing llc in the united states and other countries. • this product is licensed under the avc patent portfolio license. This license permits the end user to perform, for personal and non-commercial use, only the following actions: –...

  • Page 5: Precaution

    Precaution notice for users in california this product contains a cr coin cell lithium battery that contains perchlorate material—special handling may apply. See www.Dtsc.Ca.Gov/hazardouswaste/perchlorate document version 2011-02 operating manual 5 introduction.

  • Page 6: Table of Contents

    Table of contents for your safety ........................................................................................9 for your safety .................................................................................................................9 before operation ...............................

  • Page 7

    About enhanced features .....................................................................67 activating enhanced features .......................................................................................67 overview of activation keys ............................................................

  • Page 8

    Specifications .......................................................................................113 system specifications ..................................................................................................113 index....................................................................

  • Page 9: For Your Safety

    For your safety to prevent personal injury and/or damage to property, be sure to observe the following safety precautions. The following symbols classify and describe the level of hazard and injury caused when this unit is operated or handled improperly. Warning denotes a potential hazard that could...

  • Page 10

    To prevent fires, electric shock, injury, or damage to the unit, be sure to follow these guidelines when performing any wiring or cabling: a. Before performing any wiring or cabling, unplug the unit’s power cord from the outlet. After completing all wiring and cabling, plug the power cord back into ...

  • Page 11

    Unplug the unit from the ac outlet and have it serviced by qualified service personnel in the following cases: a. If the unit does not operate according to the operating instructions. Adjust only the controls that are explained in the operating instructions. Improper adjustment of other controls may...

  • Page 12: Caution

    Caution power when the unit is not used over an extended period of time, take the batteries out of the remote control. Otherwise, the batteries may leak. Do not use the leaked batteries. When the unit is not used over an extended period of time, switch it off and unplug it. If an unused unit is left...

  • Page 13: Notes About Operation

    Notes about operation please pay attention to the following points when using this device: 1. Please contact your dealer for installing, upgrading, or repairing this device. 2. Do not forcefully hit or shake this device. Dropping or bumping this device can damage or break this device. 3. Do not plac...

  • Page 14: Data Security

    Data security we recommend observing the security precautions described in this section, in order to prevent the disclosure of sensitive information. Panasonic is not responsible for any damages caused by improper use of this device. Preventing data loss keep a separate record of all information sto...

  • Page 15: Requirements

    Federal communications commission requirements federal communications commission interference statement this equipment has been tested and found to comply with the limits for a class a digital device, pursuant to part 15 of the fcc rules. These limits are designed to provide reasonable protection ag...

  • Page 16: Part Names and Usage

    Part names and usage main unit (front) a b c d e f g h power led shows the power status. The led is red when the power is on and off when the power is off. Remote control signal receiver receives remote control signals. The maximum range of reception is approximately 8 m (26.2 ft) from front of the ...

  • Page 17: Main Unit (Back)

    Main unit (back) rs-232c terminal this terminal is not available for use. Mic jack (page 22) used to connect the boundary microphone (optional) (page 19). Audio in l/r jack (page 22) used to connect general-purpose microphones (not for the boundary microphone). Lan jack (page 22) connect a lan cable...

  • Page 18: Remote Control

    Remote control press to show the sub video camera’s images on your and the other party’s display during a video conference call. When not on a video conference call, the sub video camera’s images are shown on your display only (page 60). Press to display/hide information about the other party, guide...

  • Page 19

    Boundary microphone (optional accessory) boundary microphone (proprietary cable included. Cable length: approx. 8.5 m [approx. 28 ft]) a b part no.: kx-vca001 mic mute button press to mute your own voice so that other video conference call participants cannot hear you (page 52). Led indicate the ope...

  • Page 20: Led Patterns

    Led patterns leds indicate the operational status of the unit, as follows: led pattern status slow blue flashing • starting up • idle state blue on • in a video conference call (including when dialing, receiving a video conference call, and being disconnected) orange on • self diagnosis is being per...

  • Page 21

    • it takes about 7 seconds to return from screen standby mode. (the length of time may vary depending on the type of display you are using.) document version 2011-02 operating manual 21 preparation.

  • Page 22: Connecting The Unit

    Connecting the unit this section describes how to connect the main video camera, display, microphone, lan cable and power cord. To each device to a router to grounded ac outlet to a display a b c d f e notice • use only the included power cord. Note • make sure to read the instruction manuals for al...

  • Page 23

    6. Plug in the power cord into the power outlet. • choose an outlet that is convenient for plugging/unplugging. System layout examples display and main video camera place the display and main video camera at the same side of the room. Note • if you use speakers, refer to "amplifier/active speaker co...

  • Page 24

    Display microphone microphone microphone 4 m (13.1 ft) 4 m (13.1 ft) 4 m (13.1 ft) display microphone microphone microphone 4 m (13.1 ft) 4 m (13.1 ft) 4 m (13.1 ft) 4 m (13.1 ft) microphone the range of each microphone (the radius of the circle with a microphone at the center) varies according to t...

  • Page 25

    Amplifier/active speaker connection this section describes how to connect an amplifier/ active speaker. 1. Connect the amplifier/active speaker to the audio out l/r jack on the back of the unit using a stereo pin plug cable. Note • connect the amplifier/active speaker correctly, as follows: – left c...

  • Page 26: Turning The Power On/off

    Turning the power on/off note • make sure that peripheral devices (e.G., display, main video camera) are turned on. 1 press the [power] button on the front of the unit. • the power led and all of the one-touch connection button leds turn on. Then, the one-touch connection button leds turn off, the s...

  • Page 27: Screen Display

    Screen display home screen (idle screen) displayed when the power is turned on. Also displayed when the [home] button is pressed on the unit or on the remote control. A b c d f e main video camera image displays the video from the main video camera. Unit information displays the unit’s name, ip addr...

  • Page 28: Menu Screen (Idle Screen)

    Icon status lan cable or peripheral connection error (no connection, device error, etc.). Note • if the mic detection setting has been disabled through system settings (page 78), the icon will not be displayed even if the boundary microphone is disconnected. However, if there are no connections, or ...

  • Page 29: Video Conference Call Screen

    Video conference call screen a d f b c e g other party’s information when registered in the contact list: the other party’s name/group name is displayed. When not registered in the contact list: the other party’s ip address or host name (e.G., www.Example.Com) is displayed. Video image displays the ...

  • Page 30

    Note • pressing [full screen] on the remote control will hide or unhide the other party’s information, duration, network status indication *1 , and guide displays. *1 if the network status indication has been set to not be displayed, pressing [full screen] will not show the icon. 30 operating manual...

  • Page 31: 4-Party Conference)

    Making a video conference call you can make a video conference call using one of the following methods. Note • during a video conference call, you cannot perform the following operations: – pressing [menu] to display the menu screen. – pressing [contact] to display the contact list screen. • make su...

  • Page 32

    Calling from the home screen (operation with the main unit) 1 press [home] . • the home screen is displayed. 1 2 3 4 2 press [one-touch connection] ( 1 to 5 ). • the led for the one-touch connection number you pressed lights up. • the information registered to the selected one-touch connection numbe...

  • Page 33

    Calling from the menu screen (operation with the remote control) note • from the menu screen, you can make a video conference call using up to 300 speed dial numbers ( 1 to 300 ). (from the home screen, you can make a video conference call using up to 5 one-touch connection numbers [ 1 to 5 ].) 1 pr...

  • Page 34

    Calling from the contact list (2-party conference/3-party conference/4-party conference) 1 press [menu] . • the menu screen is displayed. 3 4 5 2, 3 1 2 select "contact list" using [ ][ ] and press [enter] . • the contact list screen is displayed. The entries are grouped in the index tabs and displa...

  • Page 35

    4 press [start] to start the call. 5 when you want to end the call, press [end] . • the home screen is displayed. Document version 2011-02 operating manual 35 starting a video conference.

  • Page 36

    Calling by entering an ip address you can make a video conference call by entering the ip address of the party you want to call. 1 press [menu] . • the menu screen is displayed. 4 5 1 3 2 2 select "manual dial" using [ ][ ] and press [enter] . • the input screen is displayed. Note • you can press [r...

  • Page 37

    [g] : the screen will be switched to input screen 3. • ip addresses will be cleared if you move to another input screen without pressing [start] . • when connecting to an mcu or non-panasonic video conference system, you cannot make 3-party/ 4-party video conference calls. 3 enter the ip address. • ...

  • Page 38

    Calling from the call history you can make a video conference call from the call history. The call history is divided into outgoing and incoming calls. The last 30 video conference calls made and received are stored in the outgoing and incoming call history. Information such as the contact name or i...

  • Page 39

    1 press [menu] . • the menu screen is displayed. 4 5 2, 3 1 2 select "call history" using [ ][ ] and press [enter] . • the outgoing call history screen is displayed. Note • the result of the video conference call is displayed in the "call result" column as follows: • : the video conference call was ...

  • Page 40

    3 select the party you want to call using [ ][ ] . Note • if you press [enter] , the call history details screen is displayed. • when not selecting a local site (page 92), "local site name" will be blank. • the lowest bandwidth for the maximum bandwidth setting among all participating parties is dis...

  • Page 41

    Answering a video conference call depending on your setting, you can either respond to a request to participate in a video conference call manually (manual answer) or automatically (automatic answer) (page 77). Note • make sure that peripheral devices (e.G., display, main video camera) are turned on...

  • Page 42

    When automatic answer is set when a video conference call is incoming the call will be automatically answered after one ring, and transmission then begins. 42 operating manual document version 2011-02 starting a video conference.

  • Page 43: Conference Call

    Changing the screen layout during a 2-party video conference call you can choose from 3 different screen layouts when taking part in a 2-party video conference call. 1 press [layout] . • the screen will cycle through the available layouts each time you press [layout] . – layout 1 : the other party’s...

  • Page 44

    Display screen layout both sites layout 2 this site layout 3 example: when using layout 2 [b] : the screen layout will be switched to layout 3. [r] : the screen layout will be switched to layout 1. • when using a secondary video source (page 55, page 59), the screen layout cannot be changed. (you ca...

  • Page 45: Conference Call

    Changing the screen layout during a 3-party video conference call you can choose from 7 different screen layouts when taking part in a 3-party (this site, site 1, site 2) video conference call. 1 press [layout] . • the screen will cycle through the available layouts each time you press [layout] . – ...

  • Page 46

    A b c layout 1 layout 7 layout 6 b layout 2 a c b a b a b layout 3 b a layout 4 a layout 5 a: site 1 b: site 2 c: this site 46 operating manual document version 2011-02 changing the screen layout.

  • Page 47

    Note • you can press [b] , [r] , or [g] to switch the screen layout to that button’s pre-assigned layout. *1 the layout displayed by each button depends on the screen layout currently in use. *1 you cannot switch the screen layout to layout 2 directly. However, you can switch to layout 2 if you pres...

  • Page 48: Conference Call

    Changing the screen layout during a 4-party video conference call you can choose from 6 different screen layouts when taking part in a 4-party (this site, site 1, site 2, site 3) video conference call. 1 press [layout] . • the screen will cycle through the available layouts each time you press [layo...

  • Page 49

    Layout 1 layout 2*¹ layout 6 layout 3 a: site 1 b: site 2 c: site 3 d: this site layout 4 layout 5 b d a c a b c a d b c *1 image edges are trimmed and the image is centered. Note • you can press [b] , [r] , or [g] to switch the screen layout to that button’s pre-assigned layout. The layout displaye...

  • Page 50

    Display screen layout remote sites layout 1 all sites layout 2 site 1 layout 3 site 2 layout 4 site 3 layout 5 this site layout 6 example: when using layout 3 [b] : the screen layout will be switched to layout 1. [r] : the screen layout will be switched to layout 2. [g] : the screen layout will be s...

  • Page 51: Adjusting The Volume

    Adjusting the volume you can adjust the volume during a video conference call. 1 press [volume (+/–)] . • the volume level bar is displayed at the bottom of the screen. 1, 2 2 adjust the volume using [volume (+/–)] . • pressing [+] will increase the volume of the other party’s voice. • pressing [–] ...

  • Page 52: Muting The Microphone

    Muting the microphone during a video conference call, you can mute the microphone so that your voice cannot be heard by the other party. You will be able to hear the other party’s voice, but they will not be able to hear you. Note • you can set the microphone(s) to be mute at the start of a received...

  • Page 53: Reducing Microphone Noise

    Reducing microphone noise you can reduce the amount of ambient noise picked up by the microphone (shuffling of papers, etc.) during a video conference call. When noise reduction is in effect, the volume level of voices may also be reduced. 1 press [y] . • "whisper mode [on]" is displayed, and noise ...

  • Page 54: Adjusting The Tone

    Adjusting the tone you can adjust the tone during a video conference call. 1 press [tone ( / )] . • the tone control dialog box appears, and the current tone setting is displayed. 1, 2 2 press [tone ( / )] to select a tone setting. • "more highs" : high-pitched sounds are amplified. • "standard" : d...

  • Page 55

    Displaying a computer’s screen you can display a computer’s screen on your display and to other parties by connecting the computer to the unit. This is convenient when explaining something on the computer’s screen while showing it to others, for example. Dce * 1 dce * 1 main video camera computer ro...

  • Page 56

    • the computer screen resolutions supported by the unit are vga (640 ´ 480), svga (800 ´ 600), and xga (1024 ´ 768). Sxga (1280 ´ 1024) is not supported. For each resolution, the following settings are supported: resolution refresh rate (hz) vga 60/72/75/85 svga 60/72/75/85 xga 60/70/75/85 displayin...

  • Page 57

    Note • pressing [full screen] on the remote control will hide or unhide the other party’s information, duration, and guide displays. • when connecting to another panasonic hd visual communication unit: – while displaying your computer’s screen, the other party cannot press [pc] to display their own ...

  • Page 58

    Note • on the home screen, you can also display the computer’s screen on your display by pressing [pc] . While the computer’s screen is displayed, the unit will not enter screen standby mode. To return to the home screen, press [camera main] . 58 operating manual document version 2011-02 displaying ...

  • Page 59

    Displaying the sub video camera’s image when a sub video camera is connected to the unit, you can display the sub video camera’s image on your display and to other parties. Dce * 1 dce * 1 main video camera sub video camera router internet *1 dce: data circuit-terminating equipment connecting the su...

  • Page 60

    Displaying the sub video camera’s image you can switch the display from the main video camera to a sub video camera during a video conference call. 1 press [camera sub] . • the sub video camera’s image is displayed. The image is also visible on the other party’s display. Note • when connecting to an...

  • Page 61

    Note • pressing [full screen] on the remote control will hide or unhide the other party’s information, duration, and guide displays. • when connecting to another panasonic hd visual communication unit: – while displaying your sub video camera’s image, the other party cannot press [camera sub] to dis...

  • Page 62

    Note • on the home screen, you can also display the sub video camera’s image on your display by pressing [camera sub] . While the sub video camera’s image is displayed, the unit will not enter screen standby mode. To return to the home screen, press [camera main] . 62 operating manual document versi...

  • Page 63

    Displaying a still image from the sub video camera you can display a still image from the sub video camera during a video conference call. Note • fix your sub video camera and the object so that the image is not blurred. • you cannot perform this operation when connecting to an mcu or non-panasonic ...

  • Page 64

    Displaying the connection status you can confirm the connection status of the network and peripheral devices. 1 press [status] . • the connections status screen is displayed. An "x" mark is displayed next to any network or peripheral devices connection that is not in normal operation or not connecte...

  • Page 65: Displaying Unit Information

    Displaying unit information 1 press [status] twice. • the unit information screen is displayed. 2 1 • the status of communication encryption is displayed under "encryption" and the resolution for sending images is displayed under "resolution (send)" . This information is not displayed when communica...

  • Page 66

    • if [status] is pressed twice during a video conference call, you can press [r] to switch to the next screen. That screen displays the unit name, ip address, packet loss rate, connection bandwidth, resolution, frame rate and field frequency for the 3 parties displayed under "site 1" , "site 2" and ...

  • Page 67: Activating Enhanced Features

    Activating enhanced features overview of activation keys you can enhance the available features by purchasing an activation key card and configuring the necessary settings (page 89). Model no. Activation key type description kx-vcs101 connection enhancement enables the connection to mcus and non-pan...

  • Page 68: Systems

    Enabling connection to non-panasonic video conference systems you can connect to a non-panasonic video conference system and have a 2-party video conference call. Intranet note • to connect to non-panasonic video conference systems, you must purchase an activation key card (kx-vcs101) and activate t...

  • Page 69

    Enabling connection to an mcu connecting to an mcu allows you to have a video conference call with 5 or more parties. Intranet mcu note • to connect to an mcu, you must purchase an activation key card (kx-vcs101) and activate this feature beforehand (page 89). For details about the activation key, c...

  • Page 70

    Operating an mcu remotely using tone signals when connecting to an mcu, you can send tone signals by pressing buttons (0–9, #, or *) on the remote control. Doing so allows you to operate (e.G., change the screen layout) the mcu remotely. Note • tone signals can only be sent when connecting to an mcu...

  • Page 71: Adding Contacts to The

    Adding contacts to the contact list you can register the information of up to 300 contacts in the contact list. Note • if a video conference call is received while data is being entered, a dialog box to confirm if you answer a video conference call is displayed. Use [ ][ ] to select "yes" or "no" an...

  • Page 72: Editing Contact Information

    3. Use [ ][ ] to select the following items for input: "group/site" : enter a name for the video conference call (up to 24 characters) (page 94). "speed dial" : enter a speed dial number (1–300) . "multi-point" : use [ ][ ] to select "2 sites" or "3 sites" . For "site 1" / "site 2" / "site 3" : use ...

  • Page 73: Call History

    2. Use [ ][ ] to select "contact list" and press [enter] . • the contact list screen is displayed. 3. Use [ ][ ] to select the contact you want to delete. • you can use [ ][ ] to select the displayed tab (page 34). • you can use the numeric buttons of the remote control to select the displayed tab (...

  • Page 74

    Note • when you register a multiple-party contact to the contact list from the call history, each party is also registered automatically as a single-party contact and each ip address is registered in "group/site" . • if a host name is displayed in the "site" column of the call history, the party can...

  • Page 75: Changing System

    Changing system settings note • if a video conference call is received while data is being entered, the data entry is interrupted and any unsaved data is lost. Setting the unit name 1. Press [menu] . • the menu screen is displayed. 2. Use [ ][ ] to select "settings" and press [enter] . • the system ...

  • Page 76: Making Sound Settings

    2. Use [ ][ ] to select "settings" and press [enter] . • the system settings screen is displayed. 3. Use [ ][ ] to select "network settings" and press [enter] . • the network settings screen is displayed. 4. Use [ ][ ] to select the items you want to set, and input the relevant data. • if the ip add...

  • Page 77: Making Connection Settings

    5. Press [g] . • a dialog box to confirm the saving of settings is displayed. 6. Use [ ][ ] to select "yes" and press [enter] . • the system settings screen is displayed. 7. Press [home] . • the home screen is displayed. Making connection settings 1. Press [menu] . • the menu screen is displayed. 2....

  • Page 78: Display Unit Information

    (this mode switches the display resolution according to the condition of the network.) – "auto" (default): this mode selects either "full hd" or "hd" according to the available bandwidth. Note • selecting "auto" or "hd" is recommended. • when "full hd" is selected, if the other party has a low bandw...

  • Page 79: Setting The Mic Position

    1. Press [menu] . • the menu screen is displayed. 2. Use [ ][ ] to select "settings" and press [enter] . • the system settings screen is displayed. 3. Press [ ] . • the second page is displayed. 4. Use [ ][ ] to select "system info." and press [enter] . • the unit information screen is displayed (pa...

  • Page 80

    2. Use [ ][ ] to select "settings" and press [enter] . • the system settings screen is displayed. 3. Press [ ] . • the second page is displayed. 4. Use [ ][ ] to select "mic setting" and press [enter] . • the auto settings screen is displayed. Note • if the manual settings screen is displayed, proce...

  • Page 81: Making Remote Control

    When setting boundary microphones as follows: main video camera r ch l ch mic 2 mic 3 mic 1 display speaker speaker connector mic 1: "right side" mic 2: "center mono" mic 3: "left side" note • make some noise near the boundary microphone. " " is displayed to indicate which boundary microphone picks ...

  • Page 82: Performing A Network Test

    • when "on" is selected, if the unit receives a signal from a remote control that has an id different from the one specified on the home screen, a warning is displayed. Follow the procedures on the screen to change the remote control id. • when "off" is selected, even if the unit receives a signal f...

  • Page 83: Performing Self Diagnosis

    4. Use [ ][ ] to select "network test" and press [enter] . • the network test screen is displayed. 5. Enter an ip address. • if the ip address contains 1 or 2 digit numbers, enter these numbers as they are. Do not enter like [.001]. Example: the ip address is [192.168.0.1]. – correct entry: [192.168...

  • Page 84: Performing Remote

    Note • if you do not press [r] , the self diagnosis will automatically end after about 10 minutes. 7. Press [home] . • the home screen is displayed. Performing remote maintenance the following operation is for performing remote maintenance by your dealer. After performing the operation, you cannot u...

  • Page 85: Making Language Settings

    6. Use [ ][ ] to select "login" and press [enter] . • the admin menu screen is displayed. Making language settings 1. Login to the administrator menu (page 84). • the admin menu screen is displayed. 2. Use [ ][ ] to select "language setting" and press [enter] . • the language settings screen is disp...

  • Page 86: Making Software Update

    • when "admin" is selected, only the network administrator can change the encryption setting. • when "user" is selected, any users can change the encryption setting (page 77, page 91). "encryption" : use [ ][ ] to select whether to enable encryption. – "on" : encryption is enabled. – "off" (default)...

  • Page 87: Updating Software

    4. Press [g] . • a dialog box to confirm the saving of settings is displayed. 5. Use [ ][ ] to select "yes" and press [enter] . • the admin menu screen is displayed. 6. Press [home] . • the home screen is displayed. Updating software 1. Login to the administrator menu (page 84). • the admin menu scr...

  • Page 88: Making Screen Standby

    Note • contact your dealer for more information on obtaining the latest firmware and operating manual. • if the checking, downloading, or installing of a software update fails, an error message is displayed. Press [enter] to restart the system. Please try the following: a. Check that the dns server’...

  • Page 89: Activating Enhanced Features

    3. Use [ ][ ] to select "password settings" and press [enter] . • the password settings screen is displayed. 4. Use [ ][ ] to select the following items and enter a password (4–10 digits): "current password" : enter the current password (default: 00000000). "new password" : enter the new password. "...

  • Page 90

    3. Use [ ][ ] to select "enhancement" and press [enter] . • the software enhancement screen is displayed. Check the field "mpr id" ( a ). A to register the registration key code registering the registration key code you acquired activates the enhanced features. 1. Login to the administrator menu (pa...

  • Page 91: Making Local Site

    Making local site settings you can register up to 5 temporary local sites. The same unit can be used in multiple meeting rooms without the need to change certain basic network settings. Registering a local site 1. Press [menu] . • the menu screen is displayed. 2. Use [ ][ ] to select "select local s...

  • Page 92: Selecting A Local Site

    (this mode switches the display resolution according to the condition of the network.) – "auto" (default): this mode selects either "full hd" or "hd" according to the available bandwidth. Note • selecting "auto" or "hd" is recommended. • when "full hd" is selected, if the other party has a low bandw...

  • Page 93

    4. Use [ ][ ] to select "yes" and press [enter] . • the home screen is displayed. Editing local site information 1. Press [menu] . • the menu screen is displayed. 2. Use [ ][ ] to select "select local site" and press [enter] . • the select local site screen is displayed. 3. Use [ ][ ] to select the ...

  • Page 94

    Inputting letters and numbers you can use the remote control to input letters and numbers. The following tables detail the characters and numbers that can be input. The language that can be input depends on which language is selected through system settings. Press the indicated button repeatedly to ...

  • Page 95

    Table 1 english button letter mode uppercase -preferred mode uppercase -preferred mode lowercase -preferred mode uppercase -preferred mode lowercase -preferred mode lowercase -preferred mode extended character 1 (western europe) mode extended character 2 (eastern europe) mode number mode 1 1 1 1 1 1...

  • Page 96

    Table 2 french button letter mode uppercase -preferred mode uppercase -preferred mode lowercase -preferred mode uppercase -preferred mode lowercase -preferred mode lowercase -preferred mode extended character 1 (western europe) mode extended character 2 (eastern europe) mode number mode 1 1 1 1 1 1 ...

  • Page 97

    Table 3 spanish button letter mode uppercase -preferred mode uppercase -preferred mode lowercase -preferred mode uppercase -preferred mode lowercase -preferred mode lowercase -preferred mode extended character 1 (western europe) mode extended character 2 (eastern europe) mode number mode 1 1 1 1 1 1...

  • Page 98

    Switching the input mode each time [b] or [r] is pressed, the input mode will be switched in the following cycle: • [b] : letter mode ® number mode ® extended character 1 mode ® extended character 2 mode • [r] : lowercase-preferred mode ® uppercase-preferred mode the current input mode is displayed ...

  • Page 99

    Changing the remote control batteries 1. Open the cover. 2. Take out the aa batteries. 3. Insert new batteries (aa dry cell), minus side first, then close the cover. Document version 2011-02 operating manual 99 m i s c e l l a n e o u s miscellaneous.

  • Page 100: Cleaning The Unit

    Cleaning the unit when cleaning the unit, make sure the power is off and all cables are unplugged. Cleaning the unit while the power is on may cause a malfunction. • wipe the unit with a dry, soft cloth. When the unit is very dirty, first clean it with a neutral, household cleaning agent using a wel...

  • Page 101: Troubleshooting

    Troubleshooting if a problem is occurring with the operation of the device, check here for possible solutions. Before proceeding check all connections to make sure they are secure, and that power is flowing from the outlet that the unit is plugged into. Basic operation problem cause and solution the...

  • Page 102

    Problem cause and solution operation is unresponsive or incorrect. • cables or cords may not be connected properly. → check that all cables to the unit are connected properly (page 17). • an error has occurred. → turn off the unit and restart it. • there may be a problem with your communication line...

  • Page 103

    Problem cause and solution cannot connect with another party. • the lan cable is not connected properly. → check that it is connected to the unit properly (page 17). Perform a network test by entering the ip address of the other party, and then confirm the connection to the other party (page 82). • ...

  • Page 104

    Problem cause and solution the image is distorted. • the settings of the hub or router are different to those of the unit. → contact your dealer. • packet loss is occurring. (the network is congested.) → check the display of the network status indication (page 29). If the icon shows only 0–1 bars co...

  • Page 105: Audio

    Audio problem cause and solution the other party cannot hear your voice. • the microphone cable is not properly connected. → check that the microphone is properly connected to the unit (page 17). Perform self diagnosis, and check the performance of the microphones that are connected to the unit (pag...

  • Page 106: System Settings

    Problem cause and solution sound cuts out or echoes. • adjustments to the environment immediately after a video conference call has begun may not yet have completed. → immediately after a video conference call has begun, be sure to speak in turn with other parties. The unit will automatically adjust...

  • Page 107: If These Messages Appear

    If these messages appear message cause and solution call failed. Encryption settings (on/off) must match. Please change the encryption setting on one side and try again. • the encryption settings do not match those of the other party in a video conference call. → change the encryption settings to ma...

  • Page 108

    Message cause and solution sub-camera source is not compatible. • a cable or cord is not properly connected. → check that all cables to the unit are connected properly (page 17). • the signal input from the sub video camera is invalid. → a valid signal cannot be received from the connected sub video...

  • Page 109

    Message cause and solution check sub camera setting set sub camera operating frequency to n hz. If [#] is pressed, the system enters safe mode after restart. Note • the field frequency setting of the unit ( 50 or 60 ) is represented by n . • a video camera with a different field frequency to the uni...

  • Page 110

    Message cause and solution received remote control id ( n1 ). Vc500 current setting is ( n2 ). Press [home] button using the correct remote control, or setup remote control as follows. 1. Press [.] and [#] at the same time 2. Within 2 seconds, press [ n2 ] 3. Press [home] to finish, this message wil...

  • Page 111

    Message cause and solution connection will be closed in n seconds. Press "yes" to continue. Note • the message first appears when one minute remains and "60" is displayed for n . Then, the remaining time starts to decrease. • the time set for "call limit time" has one minute remaining (page 78). → i...

  • Page 112: Miscellaneous

    Miscellaneous problem cause and solution "safe mode" is displayed on the screen. • a standard definition (640 ´ 480p, 720 ´ 480p) video camera signal has been detected. → disconnect the video camera from the unit, and reset the unit by turning off its power, then turning it back on. Check to make su...

  • Page 113: System Specifications

    System specifications video compression method h.264 compatible resolutions • 1920 ´ 1080i • 1280 ´ 720p • 704 ´ 480p camera input resolution 1920 ´ 1080i pc input resolutions xga, svga, vga audio compression method mpeg-4 aac ld frequency range 20 khz no. Of channels 2 bitrate 64 kbit/s, 96 kbit/s ...

  • Page 114: Index

    Index a activating enhanced features 67, 89 enabling connection to an mcu 69 enabling connection to non-panasonic video conference systems 68 activation key 67 activation key for connection to mcus/non-panasonic video conference systems (kx-vcs101) 67 administrator password, setting 88 amplifier/spe...

  • Page 115

    U unit information, viewing 65, 78 unit name, setting 75 v volume, adjusting 51 document version 2011-02 operating manual 115 index.

  • Page 116

    Carton. Do not arranty. Fices. They are not when you ship the product carefully pack and send it prepaid, adequately insured and preferably in the original attach a postage-paid letter, detailing the symptom to the outside of the carton. Send the product to the executive or regional sales of equippe...