PRTC Digital TV Manual - page 18

PRTC Digital TV Ser vice 

Technical Support (843) 538-5481

32

TROUBLE-SHOOTING TIPS

THE DIGITAL RECEIVER WON’T TURN ON

First, check to make sure that the receiver is plugged in. If it is, try plugging a different device into the 

same socket to make sure there is not a problem with electricity flowing to the socket. If electricity is 

flowing to the socket, there may be something wrong with your remote control. If you are still having 

problems, call (843) 538-5481 and select option 1.

THE REMOTE WON’T CONTROL THE DIGITAL RECEIVER

Press the

button on the remote control. This will tell the remote that all controls will affect your 

set-top box or Digital Receiver. If you are still having problems, call (843) 538-5481 and select option 1.

THERE IS VIDEO, BUT NO SOUND

First, check to make sure that the volume is not muted. Press

on the remote or + on the 

VOLUME 

button. If the volume is not muted, then try changing the channel to see if the problem is only on 

that particular channel. You will also want to make sure that all of the connectors are secured properly 

to the Digital Receiver and to the TV. If you are still having problems, call (843) 538-5481 and select 

option 1.

THE SOUND IS GOOD BUT PICTURE QUALITY IS POOR

Make sure that all connectors are secured properly to the Digital Receiver and to the TV. Try changing 

the channel to see if the problem is only on that particular channel. If you are still having problems, 

call (843) 538-5481 and select option 1.

THE DIGITAL RECEIVER WILL NOT RESPOND

There is a green LED surrounding the Digital Receiver’s power button that should flash each time 

a remote button is pressed. If the green light flashes when you press buttons on the remote but 

the Digital Receiver does not respond to your commands, you may need to restart your receiver. To 

restart, press and hold the Digital Receiver’s power button for five seconds. If you are still having 

problems once the Digital Receiver has been restarted, call (843) 538-5481 and select option 1.

THE REMOTE CONTROL IS NOT WORKING

First make sure there is nothing blocking the path between the remote control and the sensor on the 

Digital Receiver. Make sure you are aiming the remote directly at the sensor on the receiver and that 

you are no more than 20 feet away from the receiver. If your remote is still not working, try changing 

the batteries. If that doesn’t work, call (843) 538-5481 and select option 1.

Bring home everything PRTC has to 

offer with our Digital TV, high-speed Internet 

and full-featured phone service.

Congratulations on making a brilliant new choice for your television entertainment. 

It’s the viewing experience of the future, with the clear advantages of PRTC. You can 

have that same level of quality,  functionality and reliability in your home phone 

and Internet services, too.

With packages customized to precisely fit your needs and tastes, you’ll get one 

outstanding service package. And at a surprisingly affordable price!

Thank you for choosing Palmetto Rural Telephone Cooperative – 

Your Only Local Total Communications Provider.