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QNAP VIOSTOR NVR User Manual

Other manuals for VIOSTOR NVR: User Manual, User Manual, User Manual, User Manual
Manual is about: NETWORK VIDEO RECORDER

Summary of VIOSTOR NVR

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    Viostor nvr network video recorder user manual (version: 3.3.0) ©copyright 2009–2010. Qnap systems, inc. All rights reserved..

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    2 thank you for choosing qnap products! This user manual provides detailed instructions of using the product. Please read carefully and start to enjoy the powerful functions of the product!  viostor nvr is hereafter referred to as viostor.  this manual provides the description of all the functions...

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    3 important notice reading instructions please read the safety warnings and user manual carefully before using this product. Power supply this product can only be used with the power supply provided by the manufacturer. Service please contact qualified technicians for any technical enquires. Do not ...

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    4 regulatory notice fcc statement this equipment has been tested and found to comply with the limits for a class b digital device, pursuant to part 15 of fcc rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment g...

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    5 table of contents table of contents .......................................................................................................................5 safety warning..............................................................................................................................9...

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    6 4.2.3 ptz camera control panel............................................................................................62 4.2.4 multi-server monitoring .................................................................................................63 4.2.5 monitor settings .......................

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    7 6.5.1 create user....................................................................................................................134 6.5.2 edit user.......................................................................................................................135 6.5.3 delete user.........

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    8 appendix b configuration examples.....................................................................200 technical support...................................................................................................................205 gnu general public license ................................

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    9 safety warning 1. This product can operate normally in the temperature of 0ºc–40ºc and relative humidity of 0%–90%. Please make sure the environment is well-ventilated. 2. The power cord and devices connected to this product must provide correct supply voltage. 3. Do not place this product in dire...

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    10 warning: danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions. Do not touch the fan inside the system to avoid serious injuries..

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    11 chapter 1. Introduction 1.1 overview qnap viostor (hereafter referred to as nvr or viostor) is the high performance network surveillance solution for network-based monitoring of ip cameras, video recording, playback, and remote data access. Up to 120 channels from multiple qnap nvr servers can be...

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    12 1.2 hardware illustration 1.2.1 vs-8040u-rp/vs-8032u-rp/vs-8024u-rp 1. Led indicators: status, lan, usb, hdd1–8 2. Power button 3. Select button 4. Enter button 5. Power connector 6. Password & network settings reset button 7. Rs-232 8. Vga 9. Usb x 4 10. Giga lan x 2.

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    13 1.2.2 vs-8040/vs-8032/vs-8024 1. One touch auto video backup button 2. Usb 3. Led indicators: status, lan, usb, hdd1–8 4. Power button 5. Select button 6. Enter button 7. Power connector 8. Giga lan x 2 9. Usb x 4 10. Rs-232 11. Vga 12. Password & network settings reset button 13. Kensington secu...

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    14 1.2.3 vs-6020 pro/vs-6016 pro/vs-6012 pro 1. One touch auto video backup button 2. Usb 3. Led indicators: status, lan, usb, esata, hdd1–6 4. Power button 5. Select button 6. Enter button 7. Power connector 8. Giga lan x 2 9. Usb x 4 10. Esata x 2 (reserved) 11. Vga 12. Password & network settings...

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    15 1.2.4 vs-5020/vs-5012 1. One touch auto video backup button 2. Usb 3. Led indicators: usb, status, hdd1–5, lan 4. Power button 5. Select button 6. Enter button 7. Power connector 8. Giga lan x 2 9. Usb x 4 10. Esata (reserved) 11. Vga 12. Rs-232 port 13. Password & network settings reset button 1...

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    16 1.2.5 vs-4016u-rp pro/vs-4012u-rp pro/vs-4008u-rp pro 1. One touch auto video backup button 2. Usb 3. Led indicators: status, lan, usb, esata, hdd1–4 4. Power button 5. Power connector 6. Giga lan x 2 7. Usb x 4 8. Esata x 2 (reserved) 9. Vga 10. Password & network settings reset button.

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    17 1.2.6 vs-4016 pro/vs-4012 pro/vs-4008 pro 1. One touch auto video backup button 2. Usb 3. Led indicators: status, lan, usb, esata, hdd1–4 4. Power button 5. Select button 6. Enter button 7. Power connector 8. Giga lan x 2 9. Usb x 4 10. Esata x 2 (reserved) 11. Vga 12. Password & network settings...

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    18 1.2.7 vs-4016u-rp 1. One touch auto video backup button 2. Usb 3. Led indicators: usb, status, hdd1–hdd4, lan 4. Power button 5. Power connector 6. Giga lan x 2 7. Usb x 2 8. Password & network settings reset button 9. Vga.

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    19 1.2.8 vs-2012 pro/vs-2008 pro 1. One touch auto video backup button 2. Usb 3. Led indicators: hdd1, hdd2, lan, esata 4. Power button 5. Power connector 6. Giga lan x 2 7. Usb x 2 8. Esata x 2 (reserved) 9. Vga 10. Password & network settings reset button 11. Kensington security slot.

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    20 1.2.9 vs-2012/vs-2008 1. One touch auto video backup button 2. Usb 3. Led indicators: hdd1, hdd2, lan, esata 4. Power button 5. Power connector 6. Giga lan x 2 7. Usb x 2 8. Password & network settings reset button 9. Kensington security slot 10. Esata x 2 (reserved) 11. Vga.

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    21 1.2.10 vs-201p/v 1. One touch auto video backup button 2. Usb 3. Led indicators: usb, status, hdd1, hdd2, lan, and power 4. Power button 5. Power connector 6. Giga lan 7. Usb x 2 8. Password & network settings reset button 9. Kensington security slot.

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    22 1.2.11 nvr-104p/v 1. One touch auto video backup button 2. Usb 3. Led indicators 4. Power button 5. Usb x 2 6. Esata port 7. Giga lan 8. Password & network settings reset button 9. Power connector 10. Kensington security slot.

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    23 1.2.12 vs-101p/v 1. One touch auto video backup button 2. Usb 3. Led indicators 4. Power button 5. Power connector 6. Giga lan 7. Usb x 2 8. Password & network settings reset button 9. Kensington security slot 10. Esata port (reserved).

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    24 chapter 2. Install viostor for the information of the hardware installation, please refer to the “quick installation guide” in the product package. 2.1 personal computer requirements for better system performance, your computer should at least fulfil the following requirements: no. Of channels fo...

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    25 security settings of the web browser please make sure the security level of the ie browser in internet options is set to medium or lower..

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    26 2.2 hard disk drives compatibility list this product works with 2.5-inch/3.5-inch sata hard disk drives from popular hard disk brands. For the hdd compatibility list, please visit http://www.Qnapsecurity.Com/pro_compatibility.Asp qnap disclaims any responsibility for product damage/malfunction or...

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    27 2.4 check system status led display & system status overview led colour led status description flashes green and red alternately every 0.5 sec 1) the hard drive on the nvr is being formatted 2) the nvr is being initialised 3) the system firmware is being updated 4) raid rebuilding is in process 5...

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    28 flashes red the hard drive data is being accessed and a read/write error occurs during the process red a hard drive read/write error occurs flashes green the hard drive data is being accessed hdd red/ green green the hard drive can be accessed flashes blue every 0.5 sec 1) a usb device is detecte...

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    29 beep alarm (beep alarm can be disabled in “system tools” > “hardware settings”) beep sound no. Of times description short beep (0.5 sec) 1 1) the nvr is starting up 2) the nvr is being shut down (software shutdown) 3) the user presses the reset button to reset the nvr 4) the system firmware has b...

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    30 2.5 system configuration install finder 1. Run the product cd, the following menu is shown. Click “install finder”. 2. Follow the instructions to install finder. Upon successful installation, run finder. If finder is blocked by your firewall, unblock it..

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    31 3. Finder detects the viostor servers on the local network. If the server has not been initialised, you will be prompted to perform quick setup. Click “yes” to continue. Note: if viostor is not found, click “refresh” to try again. 4. You must enter the administrator name and password to perform q...

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    32 5. The quick configuration page will be shown. Click “continue” and follow the instructions to finish the configuration. For further information, please refer to chapter 6.1. 6. Click “start installation” to execute the quick configuration..

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    33 7. After the quick configuration, you can start to use viostor. Click “start monitoring” to view the live video from the ip cameras or click “close” to return to the home page of the system administration. 8. The first time you connect to the monitoring page of viostor, install the activex add-on...

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    34 you can view the live video from the ip cameras configured on viostor and the recording status of each channel..

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    35 chapter 3. Use viostor by local display note: this feature is supported by viostor pro series nvr only. The models include vs-6020 pro, vs-6016 pro, vs-6012 pro, vs-4016u-rp pro, vs-4012u-rp pro, vs-4008u-rp pro, vs-4016 pro, vs-4012 pro, vs-4008 pro, vs-2012 pro, vs-2008 pro, vs-2004 pro. You ca...

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    36 when viostor is turned on, the login screen will be shown. Select the language. Enter the administrator name and password. If your viostor has not been configured, skip the login page and enter quick configuration (refer to chapter 3.1). Default user name: admin password: admin click the keyboard...

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    37 3.1 quick configuration if the nvr has not been configured, quick configuration wizard will be shown. Follow the instructions of the wizard to complete the system setup. Note: all the changes will be effective only after you apply the settings in the last step. 1. The system information will be s...

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    38 2. Change the admin password or use the default password (admin). 3. Select to obtain the network settings automatically or enter the network settings..

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    39 4. Enter the date and time settings. You can select to synchronize the server time with an internet time server. If you enter a domain name for the ntp server, make sure you have set up a correct dns server. 5. Select the disk configuration. Click “disk information” to view the hard disk drive de...

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    40 6. Configure the ip camera settings. If no ip cameras have been set, you will be prompted to search for the cameras on the local network. The cameras found will be shown. Select the ip cameras and click “add” to add the channels..

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    41 to manually add an ip camera or edit the camera settings, click. Enter the camera settings. Click “test” to test the connection. Click “remove” to delete the camera..

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    42 to edit the recording settings, click  next to “recording settings”. Define the recording settings and click “ok”..

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    43 7. Verify the settings and click “next” to initialize the server. 8. When the initialization completes, you can start to use viostor. Click “start monitoring” to enter the monitoring screen..

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    44 3.2 monitoring upon successful login, the monitoring screen will be shown. You can start to monitor the ip cameras, change the display mode, enable or disable manual recording, control ptz cameras, and so on. View video image and ip camera info camera list select monitoring mode ptz camera contro...

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    45 icon description monitor: click this icon to enter the monitoring page. Playback: click this icon to enter the playback page. Hide left panel: hide the panel on the left of the monitoring page. Show left panel: show the panel on the left of the monitoring page. Logout: logout viostor. About: view...

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    46 event notification: when the alarm recording is enabled and an event is detected, this icon will be shown. Click this icon to view the alert details. You can select to turn on or off the alert sound. To clear all the logs, click “clear all”..

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    47 ptz control panel the term “ptz” stands for “pan/tilt/zoom”. If your ip camera supports ptz, you can use the control panel on viostor to adjust the viewing angel of the ip camera. These functions are available depending on the camera models. Please consult the camera’s documentation for details. ...

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    48 display mode viostor supports various display modes for monitoring. Click the correct icon to switch the display mode. Icon description full screen single-channel mode 4-channel mode 6-channel mode 8-channel mode 9-channel mode 10-channel mode 12-channel mode select the display page number sequen...

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    49 live view screen upon successful configuration of the ip cameras, you can enter the monitoring screen to view the live video from the cameras. If your camera supports pan and tilt functions, you can click the channel on the screen and adjust the viewing angle with your mouse directly. If zooming ...

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    50 camera status the camera status is indicated by the icons shown below: icon camera status scheduled or continuous recording is in process this ip camera supports audio function this ip camera supports ptz function manual recording is enabled the recording triggered by advanced event management (“...

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    51 note: 1. Enabling or disabling manual recording will not affect scheduled or alarm recording tasks. They are independent processes. 2. You can right click the ip camera channel and select the following options: a. Full screen b. Keep aspect ratio c. Deinterlace (available on particular camera mod...

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    52 3.3 video playback you can play the videos on the nvr by the local display. To use this feature, click on the monitoring screen. Most of the icons on the playback screen are the same as those on the monitoring screen. Please refer to chapter 3.2 for the icon description. Note: you must have the p...

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    53 playback settings: you can play, pause, stop, reverse play a video file, or select to play the previous or next file. When playing a video, you can use the scroll bar to adjust the playback speed or click the digital zoom icon to zoom in or zoom out the video. You can also right click the ip came...

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    54 chapter 4. Use viostor by web-based interface you are recommended to use microsoft internet explorer to monitor the ip cameras and manage the functions of viostor. Important notice: before you start to use viostor, make sure you have installed the hard disks in the server correctly and finished t...

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    55 2. Enter the user name and password to login viostor. Default user name: admin* default password: admin * if you are using the vs-201/vs-101/nvr-104, the login name is “administrator” and the login password is “admin”. 3. To view the live video, install the activex add-on..

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    56 4.2 monitoring page upon successful login, the monitoring page will be shown. Select the display language. You can start to configure the system settings and use the monitoring and recording functions of the server. Icon description multi display mode: viostor supports multi-display mode. (this f...

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    57 system configuration: login the system administration page (admin access required). Monitoring settings: configure the advanced settings of the monitoring page. You can configure the source of the video/audio stream, event notification, and snapshot folder. Playback: enter the video playback page...

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    58 the ip camera. You can also use the mouse wheel or the ptz control panel to use the digital zoom function. Focus control: adjust the focus control of the ptz camera. Select ptz camera preset positions: you can view different preset positions of the ip camera by clicking the number buttons. To con...

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    59 c. Ptz: pan/tilt/zoom camera control. D. Preset: select the preset positions of the ptz camera. E. Enable live tracking: available on panasonic ns202(a) camera. F. Disable live tracking: available on panasonic ns202(a) camera. G. Auto cruising: this feature is used to configure the ptz cameras to...

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    60 4.2.1 live video window the live videos of the ip cameras configured on viostor are shown on the monitoring page. You can click the channel window to use the features supported by the ip camera, e.G. Digital zoom or pan/tilt/zoom..

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    61 camera status the camera status is indicated by the icons shown below: icon camera status scheduled or continuous recording is in process this ip camera supports audio function this ip camera supports pt function manual recording is enabled the recording triggered by advanced event management (“c...

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    62 4.2.2 display mode viostor supports different display modes for viewing the monitoring channels. 4.2.3 ptz camera control panel the term “ptz” stands for “pan/tilt/zoom”. If your ip camera supports the ptz feature, you can use the control panel on viostor to adjust the viewing angel of the ip cam...

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    63 4.2.4 multi-server monitoring follow the steps below to use the multi-server monitoring feature of viostor. 1. Click “server list” on the monitoring page. A. Click “auto detect” to search for the qnap nvr on the lan and add the server to the server list. B. Click “add” to add the qnap nvr to the ...

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    64 4.2.5 monitor settings to configure advanced monitor settings, click ..

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    65 you can configure the following settings: video streaming stream from the server: if you cannot connect to the ip camera from your computer, select this option and the nvr will stream the video from the nvr. This option does not require extra port mapping configuration; but may influence the perf...

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    66 4.2.6 auto cruising the auto cruising feature of viostor is used to configure the ptz cameras to cruise according to the preset positions and the staying time set for each preset position. To use the auto cruising feature, follow the steps below. 1. On the monitoring page of viostor, click to go ...

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    67 4. Click the number buttons to view the preset positions of the ptz camera. When you click the button, the name of the corresponding preset position is shown on the “preset name” drop-down menu..

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    68 5. Add: to add a setting for auto cruising, select the “preset name” from the drop-down menu and enter the staying time (interval, in seconds). Click “add”. 6. Update: to change a setting on the list, highlight the selection. Select another preset position from the drop down menu and/or change th...

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    69 8. After configuring the auto cruising settings, check the box “enable auto cruising” and click “ok”. The nvr will start auto cruising according to the settings. Note: 1) the default staying time (interval) of the preset position is 5 seconds. You can enter 5–999 seconds for this setting. 2) the ...

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    70 chapter 5. Playback the video files viostor provides an intuitive web interface to search and play the recording files without any extra software required. You can access the video files over lan or wan. 5.1 use the web-based playback interface (viostor player) 1. Click the playback button on the...

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    71 5.1.1 connect to server for playback 1. Click “play by time” ..

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    72 2. The following dialog will be shown..

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    73 3. Configure servers: a. Add: add a server. B. Modify: modify a server. C. Remove: remove a server. D. Auto: auto-search servers. E. Default settings: enter the default user name and password for all newly added servers..

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    74 4. Select the data search mode. Date and time search (text entry) i. Select the nvr server(s) and the ip camera(s)*. Ii. Click the “text entry” tab. Iii. Select the recording type, the start and end time when the video is recorded. Iv. Click “preview” to preview the searched video. V. Click “ok”....

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    75 timeline search i. Select the nvr server(s) and the ip camera(s)*. * you can select 4 ip cameras at maximum. Ii. Click the “graphical entry” tab..

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    76 iii. Select the recording type. Iv. Specify the time range when the files are recorded. The settings will be applied to all the cameras selected. V. Click “preview” to preview the searched video. Vi. Click “ok”..

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    77 event entry i. Select the nvr server(s) and the ip camera(s)*. * you can select 4 ip cameras at maximum. Ii. Click the “event entry” tab..

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    78 iii. Select the event type. Iv. Specify the time range when the files are recorded. V. Specify the number of minutes to play the video recorded before and after the event..

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    79 vi. Event search. This function is provided for you to search for all the events occurred on the ip cameras. You may refer to the event details to search for the recording data. Search all: search for the specified events occurred on all the ip cameras of an nvr within the time range specified. S...

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    80 5. When the files are shown, you can play the video. Note: the regular recordings are shown in white while the alarm recordings are shown in red on the playlist..

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    81 5.1.2 play video files from your computer 1. Click “add files” . 2. Browse and select the files. 3. The playlist will be shown. Click “play” to start playing..

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    82 5.1.3 quad-view playback the quad-view playback feature allows you to search for the video recorded by the nvr servers quickly. You can view the videos of four ip cameras simultaneously or select to divide the video of one ip camera into four time periods and play them in a quad-view window. Divi...

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    83 play the video of four ip cameras select four ip cameras. Enter the search criteria in the “text entry” or “graphical entry”. When the search results are shown, you can play the video files of the four ip cameras simultaneously..

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    84 5.1.4 intelligent video analytics (iva) the nvr supports intelligent video analytics to allow the users to search the video files efficiently. The following features are supported for video analytics: motion detection: detects the movement of the objects in the video. Foreign object: detects the ...

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    85 2. On the playback window, click ..

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    86 note: when you check the option “pause when found”, the data search stops when a video file which matches the search criteria is found. When you enable “highlight the detection zone”, the moving objects will be highlighted in red brackets; the foreign or missing objects will be highlighted in yel...

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    87 6. Define the detection zone. Mouse over the edge of the red zone and use the mouse to define the detection zone. Click “select all” to highlight the entire area for detection..

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    88 7. Define the object size for the detection. You can use the mouse the drag the yellow zone to define the minimum object size for detection. Note: after enabling this option, all the objects smaller than the yellow zone will be ignored for detection..

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    89 8. Click “search” to start searching the video by iva. The results will be shown..

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    90 note: you can double click an entry on the search result dialog to play the video. The player will play the video starting from 15 seconds before the event to 15 seconds after the event. You can also right click an entry on the search result dialog to export the video and save it on your computer...

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    91 5.1.5 convert to avi file you can save the recording files recorded by viostor as avi files to your pc. Note: you must have the playback authority of the ip camera to use this feature. Follow the steps below to save the video from viostor. 1. Click “convert to avi file”..

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    92 2. The following screen will be shown. 3. Select the nvr server and ip camera..

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    93 4. Enter the recording type. 5. Specify the time range for the search. 6. Click “preview” to preview the searched video..

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    94 7. Click “ok”. Enter the file name and specify the location where the file is saved to. 8. The file will be converted to avi format..

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    95 5.2 digital watermarking viostor nvr supports digital watermarking to protect the videos and snapshots from unauthorized modification. You can select to add the digital watermark on the exported video and snapshot on viostor player. A permanent digital signal will be added to the exported files w...

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    96 3. Select to add digital watermark in the exported snapshot or video. 4. Select the recording files (refer to chapter 5). 5. Click to convert the video files into avi format..

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    97 6. Click to start playing and exporting the files. Note: when you click again, the nvr will stop exporting the files and resume to the playback mode..

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    98 5.2.2 watermark proof the watermark proof utility is installed automatically along with viostor player. From the windows start menu, select “all programs” > “qnap” > “player” to locate “watermark proof”. Run watermark proof. The following window will be shown. Click to browse and locate the files...

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    99 click to start checking the files. The watermark proof will start checking the files and show the proof result. If you check the option “stop when watermark error is detected”, the checking procedure will stop if a failed file is detected. Otherwise the program will check all the files you have s...

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    100 5.3 access the recording data you can access the recording data on viostor by the following network services: windows network neighbourhood (smb/cifs) web file manager (http) ftp server (ftp) note: to access the video file by these protocols, you must enter the user name and password with the ad...

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    101 5.3.1 windows network neighbourhood (smb/cifs) you can access the video files by the smb/cifs protocol, which is popularly used on the windows os. You can access the folder to where the video files are saved by: on the web-based playback interface, click “smb”. Run \\viostorip\ from the start me...

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    102 5.3.3 ftp server (ftp) you can access the recording data by ftp: on the web-based playback interface, click “ftp”. In windows internet explorer, enter ftp://username:password@viostorip/. For example, enter ftp://admin:admin@172.17.26.154/ if the ip address of your viostor is 172.17.26.154..

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    103 chapter 6. System administration to login the system configuration page of viostor, click on the monitoring page and login as an administrator..

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    104 upon successful login, you can view the monitoring channels, the connection and recording status, and the network bandwidth of the nvr on the “advanced mode” page. You can also select the “traditional mode” to view the settings of the nvr..

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    105 if the nvr is has not been configured yet, the quick configuration page will be shown to guide you through the system setup. The functions of the buttons on the configuration page are described below: return to the monitoring page playback the videos view the on-line help log out the nvr.

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    106 6.1 quick configuration please follow the instructions to configure viostor. Note: all the changes will be effective only after you click “start installation” in the last step. Step 1. Enter the server name. The server name supports up to 14 characters which my include alphabets (a–z and a–z), n...

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    107 step 3. Enter the date, time, and time zone of the server. Step 4. Enter the ip address, subnet mask and default gateway of the server..

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    108 step 5. Select the disk configuration. All the disk data will be cleared unless you select not to set the disk configuration..

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    109 step 6. Initialize the ip camera settings. Select the camera model; enter the camera name and ip address of the camera, and the user name and password to login the camera. You can also enable or disable the recording on each channel, test the connection to the ip cameras and then click “save” to...

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    110 after completing the settings, click “start installation” to apply the changes and initialize the system. The quick configuration is completed and you can start to use viostor. Click “start monitoring” to view the live video from the ip cameras or click “close” to return to the system administra...

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    111 6.2 system settings you can configure the basic system settings including the server name, the date & time, and view the system settings. 6.2.1 server name enter the name of viostor. The server name supports maximum 14 characters, which can be a combination of alphabets, numbers, and hyphen (-)....

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    112 6.2.2 date & time set the date, time, and time zone according to your location. If the settings are incorrect, the following problems may occur: when playing the video files, the display time will be incorrect. The display time of the event log will be inconsistent with the actual time when the ...

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    113 6.2.3 view system settings you can view the system settings such as the server name on this page..

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    114 6.3 network settings you can configure the wan and lan settings, ddns service, file service, host access control, protocol management and view the network settings in this section. 6.3.1 tcp/ip configuration select one of the following options to configure the tcp/ip settings of the nvr. Obtain ...

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    115 if your nvr supports two lan ports, you can select to use failover, load balancing, or standalone settings. To use these features, make sure both lan ports are connected to the network..

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    116 configuration of network interfaces failover (default settings for dual lan nvr models) failover refers to the capability of switching over the network transfer port to the redundant port automatically when the primary one fails due to hardware or connection error to avoid network disconnection....

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    117 load balancing load balancing enables the network resources to spread between two or more network interfaces to optimize the network transfer and enhance the system performance. It operates on layer 3 protocol (ip, ncp ipx) only. Multicast/broadcast and other non-routable protocols such as netbe...

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    118 standalone the standalone option allows you to assign different ip settings for each network port. Viostor can be accessed by different workgroups on two different subnets. When load balancing is enabled, failover does not work. You can only enable the dhcp server for the primary network port (l...

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    119 secondary dns server enter the ip address of the secondary dns server that provides the dns service for viostor on the external network. Enable dhcp server if no dhcp server is available on the lan where viostor locates, you can enable viostor as a dhcp server to allocate dynamic ip address to t...

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    120 6.3.2 ddns (dynamic domain name) service the ddns service enables the users to connect to viostor by the domain name directly. There is no need to memorize the lengthy ip address of the server. To enable the ddns service, you have to register a ddns account from a ddns provider. Please refer to ...

  • Page 121

    121 6.3.3 file services you can enable the smb/cifs file service, web file manager and ftp service to access the video files. These settings are enabled by default. If your viostor is installed behind the router, you may enable ftp port mapping to allow the users from the external network to access ...

  • Page 122

    122 6.3.4 host access control specify the connections to be allowed or denied to access viostor. Choose one of the following options to restrict the access from a network or an ip address (host) to the server: 1. Allow all connections (default setting) allow the connection from all the hosts to the ...

  • Page 123

    123 6.3.5 protocol management to assign a particular port to access viostor by the web browser, enable the option “specify http port number” and enter the port number. The default setting is 80. Rtp (real-time transfer protocol) is a standardized packet format for delivering real-time audio and vide...

  • Page 124

    124 6.3.6 view network settings you can view the current network settings and the status of viostor in this section..

  • Page 125

    125 6.4 device configuration you can configure the sata disk, raid management tool, usb disk, and the ups settings in this section. 6.4.1 sata disk this page shows the model, size and current status of the hard disk drive(s) installed on viostor. You can format the hdd and check the status, and scan...

  • Page 126

    126 single disk volume each hard disk drive is used as a standalone disk. If a disk is damaged, all the data will be lost. Jbod (just a bunch of disks) jbod is a collection of hard disk drives that does not offer any raid protection. The data are written to the physical disks sequentially. The total...

  • Page 127

    127 to create a raid 5 disk volume, a minimum of 3 hard disks are required. The storage capacity of a raid 5 array equals (n-1). N is the total number of drive members in the array. Raid 6 disk volume the data are striped across all the drives in a raid 6 array. Raid 6 differs from raid 5 that a sec...

  • Page 128

    128 6.4.2 raid management tool *this function is not supported by the vs-101, vs-201, nvr-104. The raid management tool allows you to carry out capacity expansion, raid migration, or spare drive configuration with the original drive data reserved. Expand capacity this function enables capacity expan...

  • Page 129

    129 configure spare drive this function enables adding or removing a spare drive from a raid 5 configuration. The options available are: - add a spare drive to a raid 5 configuration - remove a spare drive from a raid 5 configuration for detailed operation instructions, click “comment” on the manage...

  • Page 130

    130 6.4.3 usb disk the nvr supports data backup to the external usb storage devices. Connect the usb storage device to the usb port of the nvr, when the device is successfully detected, the details will be shown. * the vs-101/vs-201/nvr-104 do not support fat32 and ntfs..

  • Page 131

    131 6.4.4 ups you can connect a ups (uninterruptible power supply) to the nvr and enable the ups support. When an expected power outage occurs, the ups is able to supply the power to the nvr continuously. You can also configure the settings to turn off the nvr after the ac power fails. If the power ...

  • Page 132

    132 6.5 user management the nvr supports secure user access right management. A user can be defined as an administrator, a system manager, or a general user and given different rights of monitoring, playback, and system administration. Note: the nvr supports up to 32 users (including the system defa...

  • Page 133

    133 3. User the general users have only the rights of monitoring and video playback. They have no administration authority. Please refer to chapter 6.5.4 for more details..

  • Page 134

    134 6.5.1 create user user name the user name must be 1 to 32 characters in length. It supports alphabets (a-z), numbers (0-9), and underscore (_). It is case-insensitive and supports double-byte characters, such as chinese, japanese, and korean but cannot be a pure number or contain the following c...

  • Page 135

    135 6.5.2 edit user select a user on the list and click “edit”. You can change the password; assign the rights of system administration and camera access to the user. However, the user name cannot be changed. 6.5.3 delete user to delete a user, select the user on the list and click “delete”. Click “...

  • Page 136

    136 6.5.4 user access rights comparison viostor nvr supports three types of users including system administrator, system manager, and general user. The default system administrators are “admin” and “supervisor” who cannot change one another’s password, user type, and access rights to the ip cameras....

  • Page 137

    137 13. Change the camera access control of other administrators no no yes no no no 14. Create sysmgr no no no default no no 15. Create other system manager accounts yes yes yes yes yes no 16. Delete sysmgr no no no no no no 17. Delete other system manager accounts yes yes yes yes no (note 1) no 18....

  • Page 138

    138 6.6 camera settings you can configure the ip camera, recording, schedule, alarm, and advanced settings. 6.6.1 camera configuration please follow the steps below to configure the ip cameras. 1. Select a camera number. 2. Select the camera brand. 3. Select the camera model. 4. Enter the camera nam...

  • Page 139

    139 note: 1. All the settings will not take effect until you click “apply”. When applying the changes, the recording operation will stop for a while (maximum 1 minute) and then restart. 2. Click “search” to search for the ip cameras on the local network. Select a channel for the ip camera and click ...

  • Page 140

    140 note: the qnap nvr only supports jpeg cgi command interface, but does not guarantee the compatibility with all the ip camera brands..

  • Page 141

    141 6.6.2 recording settings select a camera on the list and configure the recording resolution, frame rate, and quality. You can also enable the manual recording. Click “apply” to save the settings. 1. Video compression: choose a video compression format for the recording. 2. Resolution: select the...

  • Page 142

    142 note: starting and stopping the manual recording will not affect the scheduled or alarm recording tasks. They are independent processes. All the settings will not take effect until you click “apply”. When applying the changes, the recording will stop for a while (maximum 1 minute) and then resta...

  • Page 143

    143 6.6.3 schedule settings you can select continuous recording or scheduled recording. The default setting is continuous recording. To set up a recording schedule, select a camera number on the list. Then select the date and time and click “add”. Click “apply” to save the settings for the particula...

  • Page 144

    144 6.6.4 alarm settings the nvr provides the “traditional mode” and the “advanced mode” for the alarm settings. Select the “traditional mode” to use the standard alarm settings in response to the alarm events. To use the advanced event management, select the “advanced mode”. Note: the vs-201/vs-101...

  • Page 145

    145 note:  all the settings will be effective after you click “apply”. When applying the changes, the current recording process will stop for a while (maximum 1 minute) and then restart.  to avoid blocking by the firewall, the ip cameras or the video servers configured for the alarm recording must...

  • Page 146

    146 advanced mode: the advanced mode consists of the event and action sections. You can define the action to take for each event triggered on the ip cameras or the video servers connected to the nvr. To configure the advanced event management by the “advanced mode”, select an event type on the left ...

  • Page 147

    147 events: the events supported by the nvr are classified as camera events (motion detection, alarm input, camera disconnection), nvr events (recording failure), and external events (user-defined events). Note: the camera events available vary according to the features supported by the ip cameras o...

  • Page 148

    148 the nvr supports the following event types. Before you define the action settings, select the events to manage and configure the settings. (1) alarm input this option allows the nvr to trigger an action when the alarm input of the ip camera or the video server is triggered. Select “camera event”...

  • Page 149

    149 (2) motion detection this option allows the nvr to trigger an action when a moving object is detected by the ip camera or the video server. Select “camera event” from the “event list”. Locate the channel and click “motion detection”. Next, click the edit button ( ), enable this option, configure...

  • Page 150

    150 (4) connection failure this option allows the nvr to trigger an action when the ip camera or the video server is disconnected. Select “camera event” from the “event list”. Locate the channel and click “connection failure”. After that, define the action on the right (discussed in the later sectio...

  • Page 151

    151 (6) external event (user-defined events) to create a self-defined event on the nvr, select “user-defined event” under “external event” on the “event list”. Then click the + button. Enter the event name, for example, “door”. After creating an event, click the event name and define the action on t...

  • Page 152

    152 event schedule settings: when you edit an event (not including camera disconnection, nvr events, and external events), you can click “set schedule” to define when the alarm settings will be active. To create a new schedule, select “new” and enter the schedule name. The schedule supports maximum ...

  • Page 153

    153 actions: the nvr supports different actions which can be activated when the selected events are triggered on the ip cameras or the video servers. The actions include video recording, email alert, sms alert, buzzer, ptz camera control, alarm output, and logic output. Buttons on the action list ad...

  • Page 154

    154 note: make sure you have enabled the action in the event settings; otherwise the action will not be executed. For example:.

  • Page 155

    155 (1) recording select the channels (ip cameras or video servers) which will start recording when an event occurs. You may also select the following options: (i) enter the time (in seconds) the recording should be executed after the event is triggered. (ii) start recording when the event starts an...

  • Page 156

    156 (2) camera control this option allows you to configure the ptz camera to adjust to the preset position for monitoring or act according to the http url entered when an event is triggered. You can select a preset position from the drop-down menu or enter the http url. Click “select from the list” ...

  • Page 157

    157 (3) alarm output select to activate the alarm device connected to the ip camera when an event is triggered. You may also select the following options: (i) enter the number of second(s) the alarm device will be active when the event is triggered. (ii) activate the alarm device when the event star...

  • Page 158

    158 (4) email to allow the system administrator to receive an instant email alert when an event is triggered, enter the smtp settings. Multiple email addresses can be entered as the recipients. You may also select to attach the snapshots of the multiple channels (ip cameras/video servers) available ...

  • Page 159

    159 (5) sms to allow the system administrator to receive an instant sms alert when an event is triggered, enter the sms server settings. The default sms service provider is clickatell. To add other sms service providers, click “add” and enter the provider’s name and the url template text. Click “sel...

  • Page 160

    160 (6) buzzer enable the buzzer when an event is triggered. You may also select the following options: (i) enter the time (in seconds) the buzzer will sound when the event is triggered. (ii) execute the buzzer when the event starts and stop the buzzer when the event ends. The option (ii) is applica...

  • Page 161

    161 (7) user-defined action you can enter a self-defined action when an event is triggered. Enter the login account and password, ip address, port, and the http url of other surveillance devices. You can manage the devices such as fire protection devices, power controller, and air conditioning contr...

  • Page 162

    162 6.6.5 advanced settings you can configure the advanced recording settings in this section. Maximum period for each recording file: configure the maximum length of each recording file (maximum 15 min). When the available storage is less than…gb: select the action to take when the available storag...

  • Page 163

    163 pre-/post-alarm recordings start recording video…second(s) before the event occurs: enter the number of seconds to start the recording before an event occurs. Stop video recording…second(s) after the event ends: enter the number of seconds to stop the recording after an event ends. The maximum n...

  • Page 164

    164 6.7 system tools the system tools enable you to optimize the system maintenance and management. You can set the alert notification, restart or shut down the server, configure the hardware settings, update the system firmware, back up/restore/reset the system settings, set the e-map, and run the ...

  • Page 165

    165 6.7.2 smsc settings you can configure the smsc (short message service centre) settings to send the sms text messages to the particular mobile phone numbers when an event takes place on the nvr. The default sms service provider is clickatell. You may also add your own sms service provider by sele...

  • Page 166

    166.

  • Page 167

    167 6.7.3 restart/shut down follow the steps below to restart or shut down the server. 1. Go to “system tools” > “restart/shutdown”. 2. Click “restart” to reboot the server or “shut down” to turn off the nvr..

  • Page 168

    168 6.7.4 hardware settings you can enable or disable the hardware functions of the nvr. Enable the configuration reset switch by enabling this option, you can press the reset button for 5 seconds to reset the administrator password and system settings to default. Note: the configuration reset switc...

  • Page 169

    169 enable front video backup button viostor supports direct copy of the recording data on the nvr to the connected usb device via the usb port. You can set the number of days that the videos are recorded to copy to the device. To use this function, please follow the steps below: 1. Set the number o...

  • Page 170

    170 smart fan configuration after enabling the smart fan, the fan rotation speed is automatically adjusted according to the system temperature of the nvr. It is recommended to enable this option. By manually setting the fan rotation speed, the fan rotates at the defined speed continuously. *this fun...

  • Page 171

    171 6.7.5 system update qnap provides new firmware release for viostor nvr from time to time to provide updated features and enhancements. You may update the system firmware in order to use these new features. Before updating the system firmware, make sure the product model and the firmware version ...

  • Page 172

    172 the system update is completed. When updating the firmware, make sure the power supply is at a steady state. Otherwise, the nvr may be unable to start up..

  • Page 173

    173 6.7.6 backup/restore/reset settings to back up all the settings, including the user accounts, the server name and the network configuration, click “backup” and select to open or save the setting file. To restore all the settings, click “browse” to select a previously saved setting file and click...

  • Page 174

    174 6.7.7 remote replication you can use the remote replication feature to copy the recording data of the local viostor to a remote qnap network attached storage (nas). The remote qnap nas is hereafter referred to as “the remote storage device”. Note: before using this function, make sure the micros...

  • Page 175

    175 2. Enable remote replication (support multiple choices) in the above example, the nvr only copies the alarm recording data of the latest 3 days to the remote storage device. Check the box “enable remote replication” to activate this feature. The nvr executes automatic backup of the recording dat...

  • Page 176

    176 4. Configure the remote replication schedule for example, to enable the nvr to copy the recording data automatically to the remote storage device at 01:15 every monday, please do the following: check the box “replication schedule”, select “weekly”, enter 01 hour: 15 minute, and select “monday”. ...

  • Page 177

    177 8. The nvr displays the latest 10 remote replication records. In the above example: 1. When the status is shown as “failed (remote access error)”: you may check if the remote storage device is running or the network settings are correct. 2. When the status is shown as “failed (an internal error ...

  • Page 178

    178 6.7.8 hard disk smart this function is not supported by the vs-101, vs-201, nvr-104. This page enables you to monitor the health, temperature, and status of the hard disk drives by the s.M.A.R.T. (self-monitoring, analysis, and reporting technology). Select a hard disk drive to view the followin...

  • Page 179

    179.

  • Page 180

    180 6.7.9 e-map you can upload an e-map to viostor to illustrate the location of the ip cameras. 1. To upload an e-map, click “browse” and select the file (jpeg only). Then click “upload”. 2. You can change the caption of the e-map and click “apply”. 3. After uploading the e-map, click “test” to vie...

  • Page 181

    181 6.7.11 advanced system settings you can set the timeout period to log off the users from the configuration page of the nvr when the idling time has reached. Note: the timeout logoff does not apply to the monitoring, playback, advanced mode, device configuration, system update, remote replication...

  • Page 182

    182 6.8 logs & statistics 6.8.1 system event logs the nvr can save maximum 10,000 recent event logs, including warning, error, and information messages. In case of system malfunction, the event logs (only in english) can be retrieved to analyse the system problems. Click “save” to save the logs as a...

  • Page 183

    183 6.8.3 on-line users list this page shows the information of the currently active users, e.G. The user name, ip address, and login time. 6.8.4 historical users list this page shows the information of the users who have logged in the system including the user name, ip address, login time, and the ...

  • Page 184

    184 6.8.5 system connection logs the connection logs to the nvr by samba, ftp, afp, http, https, telnet, and ssh are recorded on this page. You can select to start or stop the logging. The file transfer performance may be slightly affected by enabling the event logging. 6.8.6 system information this...

  • Page 185

    185 chapter 7. System maintenance this section provides a general overview of the system maintenance. 7.1 reset the administrator password and network settings to reset the administrator password and the network settings, press the reset button of the server for five seconds. A beep sound will be he...

  • Page 186

    186 7.2 power outage or abnormal shutdown in case of power outage or improper shutdown of the server, the server will resume to the state before it is shut down. If your server does not function properly after the restart, please do the following: 1. If the system configuration were lost, configure ...

  • Page 187

    187 chapter 8. Lcd panel * this section is applicable to the nvr models with an lcd panel only. The nvr provides a handy lcd panel for you to perform the disk configuration and view the system information. When the nvr has started up, you will be able to view the server name and the ip address: n v ...

  • Page 188

    188 for example, when you turn on the nvr with 5 hard drives installed, the lcd panel shows: c o n f i g . D i s k s ? → r a i d 5 you can press the “select” button to browse more options, e.G. Raid 6. Press the “enter” button and the following message shows. Press the “select” button to select “yes...

  • Page 189

    189 view the system information by the lcd panel when the lcd panel shows the server name and the ip address, you may press the “enter” button to enter the main menu. The main menu consists of the following items: 1. Tcp/ip 2. Physical disk 3. Volume 4. System 5. Shut down 6. Reboot 7. Password 8. B...

  • Page 190

    190 2. Physical disk in physical disk, you can view the following options: 2.1 disk info 2.2 back to main menu the disk info shows the temperature and the capacity of the hard disk drive. D i s k : 1 t e m p : 5 0 ° c s i z e : 2 3 2 g b 3. Volume this section shows the disk configuration of the nvr...

  • Page 191

    191 4. System this section shows the system temperature and the rotation speed of the system fan. C p u t e m p : 5 0 ° c s y s t e m p : 5 5 ° c s y s f a n : 8 6 5 r p m 5. Shut down use this option to turn off the nvr. Press the “select” button to select “yes”. Then press the “enter” button to co...

  • Page 192

    192 system messages when the nvr encounters system error, an error message will be shown on the lcd panel. Press the “enter” button to view the message. Press the “enter” button again to view the next message. S y s t e m e r r o r ! P l s . C h e c k l o g s system message description sys. Fan fail...

  • Page 193

    193 chapter 9. Troubleshooting 1. The monitoring screen did not display. Please check the following: a. Check if you have installed the activex add-on when logging in the monitoring page of viostor. Set the security level to “medium” or lower in internet options of the ie browser. B. Viostor is turn...

  • Page 194

    194 note: if you have updated the configurations of viostor, the recording will be stopped temporarily and restart again shortly. 4. I cannot login the administration page of viostor. Please check if you have the administrator authority. Only administrators are allowed to login viostor. 5. The live ...

  • Page 195

    195 8. The monitoring screen shows horizontal lines when the resolution of panasonic bb-hcm381 camera is set as 640x480. This is due to the interlaced scanning design of the camera. Please login the configuration page of the ip camera and go to “setup” > “camera” > “vertical resolution”. Configure t...

  • Page 196

    196 appendix a dynamic domain name registration viostor supports the ddns service provided by dyndns. You can go to the dyndns website http://www.Dyndns.Org/ to register a dynamic domain name. Configure and activate the ddns service to enable the internet users to access viostor by this dynamic doma...

  • Page 197

    197 registration procedure please follow the steps below to register a dynamic domain name. This guide is for reference only. If there are any changes, please refer to the instructions or the documents on the web site. 1. Open the web browser and connect to http://www.Dyndns.Com/ . Click “create acc...

  • Page 198

    198 2. Enter the information required to register the account. 3. Accept the terms of service..

  • Page 199

    199 4. Configure the mailing lists if necessary. Then click “create account”. 5. When your account has been successfully created, a confirmation email will be sent to you. Follow the instructions in the email to activate your account. When you have finished the confirmation process, you can apply fo...

  • Page 200

    200 appendix b configuration examples environment 1: viostor, the ip camera, and the monitoring pc are all on the same network ip address viostor 192.168.1.1 pc 192.168.1.100 camera 1 192.168.1.101 camera 2 192.168.1.102 camera 3 192.168.1.103 in the example, add the ip cameras to viostor by enterin...

  • Page 201

    201 environment 2: viostor and the ip camera are installed behind the router, while the monitoring pc is located remotely ip address mapped port on the router viostor 192.168.1.1 8000 camera 1 192.168.1.101 8001 camera 2 192.168.1.102 8002 camera 3 192.168.1.103 8003 router public ip 219.87.144.205 ...

  • Page 202

    202 to allow a remote pc to connect to viostor and the ip cameras, you need to: step 1. Set up the port mapping (virtual server) on the router. From forward to 219.87.144.205:8000 192.168.1.1:80 219.87.144.205:8001 192.168.1.101:80 219.87.144.205:8002 192.168.1.102:80 219.87.144.205:8003 192.168.1.1...

  • Page 203

    203 environment 3: viostor and the ip camera are all located remotely ip address viostor 219.87.144.205 camera 1 61.62.100.101 camera 2 61.62.100.102 camera 3 61.62.100.103 in this example, add the ip camera to viostor by adding its ip address to the “ip address” settings. Note: if a particular port...

  • Page 204

    204 environment 4: viostor and the ip camera are installed behind the router ip address viostor 1 192.168.1.101 viostor 2 192.168.1.102 viostor 3 192.168.1.103 router public ip 219.87.145.205 in the example, to allow a remote pc to access each viostor by ftp, you need to: step 1. Set up the port map...

  • Page 205

    205 technical support qnap provides dedicated online support and customer service via instant messenger. You can contact us by the following means: online support: http://www.Qnapsecurity.Com/onlinesupport.Asp msn: q.Support@hotmail.Com skype: qnapskype technical support in the usa and canada: email...

  • Page 206

    206 gnu general public license version 3, 29 june 2007 copyright © 2007 free software foundation, inc. Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed. Preamble the gnu general public license is a free, copyleft license for softwa...

  • Page 207

    207 developers that use the gnu gpl protect your rights with two steps: (1) assert copyright on the software, and (2) offer you this license giving you legal permission to copy, distribute and/or modify it. For the developers' and authors' protection, the gpl clearly explains that there is no warran...

  • Page 208

    208 to “modify” a work means to copy from or adapt all or part of the work in a fashion requiring copyright permission, other than the making of an exact copy. The resulting work is called a “modified version” of the earlier work or a work “based on” the earlier work. A “covered work” means either t...

  • Page 209

    209 the work with that major component, or to implement a standard interface for which an implementation is available to the public in source code form. A “major component”, in this context, means a major essential component (kernel, window system, and so on) of the specific operating system (if any...

  • Page 210

    210 terms that prohibit them from making any copies of your copyrighted material outside their relationship with you. Conveying under any other circumstances is permitted solely under the conditions stated below. Sublicensing is not allowed; section 10 makes it unnecessary. 3. Protecting users' lega...

  • Page 211

    211 license and any conditions added under section 7. This requirement modifies the requirement in section 4 to “keep intact all notices”. C) you must license the entire work, as a whole, under this license to anyone who comes into possession of a copy. This license will therefore apply, along with ...

  • Page 212

    212 noncommercially, and only if you received the object code with such an offer, in accord with subsection 6b. D) convey the object code by offering access from a designated place (gratis or for a charge), and offer equivalent access to the corresponding source in the same way through the same plac...

  • Page 213

    213 if you convey an object code work under this section in, or with, or specifically for use in, a user product, and the conveying occurs as part of a transaction in which the right of possession and use of the user product is transferred to the recipient in perpetuity or for a fixed term (regardle...

  • Page 214

    214 supplement the terms of this license with terms: a) disclaiming warranty or limiting liability differently from the terms of sections 15 and 16 of this license; or b) requiring preservation of specified reasonable legal notices or author attributions in that material or in the appropriate legal ...

  • Page 215

    215 licenses granted under the third paragraph of section 11). However, if you cease all violation of this license, then your license from a particular copyright holder is reinstated (a) provisionally, unless and until the copyright holder explicitly and finally terminates your license, and (b) perm...

  • Page 216

    216 whatever licenses to the work the party's predecessor in interest had or could give under the previous paragraph, plus a right to possession of the corresponding source of the work from the predecessor in interest, if the predecessor has it or can get it with reasonable efforts. You may not impo...

  • Page 217

    217 and under the terms of this license, through a publicly available network server or other readily accessible means, then you must either (1) cause the corresponding source to be so available, or (2) arrange to deprive yourself of the benefit of the patent license for this particular work, or (3)...

  • Page 218

    218 simultaneously your obligations under this license and any other pertinent obligations, then as a consequence you may not convey it at all. For example, if you agree to terms that obligate you to collect a royalty for further conveying from those to whom you convey the program, the only way you ...

  • Page 219

    219 copyright holders and/or other parties provide the program “as is” without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. The entire risk as to the quality and performance of the pr...