Quell QE-001 User Manual - page 27
APPENDIX B: Troubleshooting
Quell
®
User Manual Quell Customer Care 1-800-204-6577 or +1-781-890-9989
<
Contents |
26
Reorient the device so the electrode is covering
another part of the leg, i.e., button faces in toward
the other leg or the back of the leg or the outside
of the leg.
If skin is irritated, do not place device or electrode
over the irritated area until it has fully healed.
See Chapter 8 for ways to reduce your risk of skin
irritation.
Charging
My device isn’t charging.
Confirm the charging adapter is plugged into a
functioning wall outlet that is on. USB outlets
on a computer may not have sufficient power to
charge the device, so it is not recommended. Using
a charger other than the one provided with Quell,
i.e., a cell phone charger, isn’t advisable.
What if there is no flashing light?
If the battery has been drained completely and all
lights are off, allow at least 20 minutes for the 1st
white light to begin flashing after connecting the
device to the charging adaptor plugged into a wall
outlet. The 1st light needs to be solid white before
device has enough charge to provide a single
therapy session.
What if there is a flashing orange light?
If the orange light continues to blink after
the device has been plugged in, there is a
charging issue. Please call Customer Care at
1-800-204-6577.