Quell QE-001 User Manual - page 28
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User Manual Quell Customer Care 1-800-204-6577 or +1-781-890-9989
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APPENDIX C: Frequently Asked Questions
What should therapy feel like?
You should feel a vibrating or light pressure
sensation. You may reduce the intensity if it feels
uncomfortable.
How often should I use Quell?
You may run therapy as often (even 24 hours a
day) or as little as needed for pain relief. Some
users only wear the device in the evenings and
while sleeping. Others wear it during the day and
at night. We recommend that you use your Quell
for at least 2-3 therapy sessions per day for the
first month.
When do I need to calibrate my device?
You must calibrate the device before first use.
You may repeat calibration if pain relief has
diminished, or if therapy sensation becomes
uncomfortable/too strong.
Do I need to calibrate the device before each
therapy session?
No. Once your device is calibrated you do not
need to calibrate it again unless pain relief has
diminished.
Do I need to recalibrate when I switch legs?
No.
If I have foot pain, should I position the device
closer to my foot?
No, you should position the device on your upper
calf 1-2 inches below the knee as described in
Chapter 3.
Can I place the device on my arms or lower back?
No. Quell is designed to be worn on the upper calf.
How long will it take to experience relief?
We recommend wearing your Quell for 2-3 therapy
sessions per day for the first month. Please be
patient because it may take several weeks to
experience optimal relief.
Will pain relief continue beyond the end of the
therapy session?
Pain relief may last up to an hour after the session
ends.
How often do I need to change the electrode?
Every 2 weeks.
Can I use my device while showering or bathing?
No.
Are there side effects?
No. You may experience some mild skin irritation
under the electrodes with prolonged use.
Can I use it with pain medications?
Speak to your doctor about your pain medication
use in conjunction with Quell.
Can multiple people share the device?
No. The device is calibrated for one person and
should not be shared.
Can I use Quell while sleeping?
Yes.
What does Quell do while I am sleeping?
It starts 60 minute therapy sessions every other
hour throughout the night or as needed to help
control your pain.
Do I need to set up Quell differently for sleep use?
No, but app users may choose from 4 sleep setting
options.
APPENDIX C
Frequently Asked Questions