Racelogic VBOX User Manual - Troubleshooting Guide
VIDEO VBOX MANUAL
Page | 12
20 October 2010
Troubleshooting Guide
Trouble Locking onto Satellites
Place the antenna where it has an unobstructed view of the sky. (See ‘GPS Antenna Placement’ below)
Check the antenna connection is very clean; small amounts of dirt in the socket can cause a significant
reduction in signal strength
Try another antenna
Perform a GPS Coldstart by pressing and holding the REC button for 5 seconds. Then leave the unit powered
up in an open static position for at least 15 minutes
GPS Antenna Placement
For optimum GPS signal reception, make sure that the antenna is fitted to the highest point of the vehicle away from
any obstructions that may block satellite reception. The GPS antenna works best with a metal ground plane
underneath, silver foil, or a metal plate beneath the antenna can improve reception significantly if you don’t have a
large metal roof.
We do a larger antenna with a very good internal ground plane which can operate perfectly without the need for
mounting on a metal surface (part number RLVBACS065) which also gives superior position accuracy.
No Communication with PC
Check power
In the case of the Video VBOX Lite, only use the USB cable (CAB066-2) supplied with the unit, as other cables
such as those supplied with card readers may not have a long enough plug to fit into the recessed socket on
the front of the box
Try disconnecting then reconnecting the USB cable with the Video VBOX powered
Check that no other programs are using the same COM port
Shut down any Mobile Phone software running on your PC
Disconnect the power to the Video VBOX then reconnect it
COM Port Unavailable
Disconnect the Video VBOX, restart the computer then reconnect the Video VBOX
Another software package installed on your computer may have reserved the COM port
Video Data is Corrupt
The storage media may have been removed from the unit before the file is closed. It is possible to recover
corrupted video files using either DivFix (
http://divfix.maxeline.com
) or VirtualDubMod
(
http://virtualdubmod.sourceforge.net
)
If unsure how to recover corrupted video files contact
support@racelogic.co.uk
You can fix most problems with lost files by right clicking on the card in Windows explorer and selecting
‘Propeties’ – ‘Tools’ – ‘Error checking’ tick both boxes, and click ‘Check now’
Always wait for the blue logging light to stop flashing before removing the SD card or USB device. You can force the
box to close the file using the REC button.
Cannot Open Video File
The XVid Codec may need to be re-installed (
http://www.xvid.org
)
Video VBOX LITE Beeps continuously
The SD card may be full
The scene may be corrupt, try re-uploading the scene
Try to re-flash the firmware