Randell RAN FRA-1 Operator's Manual - Warranty Policies
PARTS WARRANTY
LABOR COVERAGE
FIVE YEAR EXTENDED
COMPRESSOR WARRANTY
Randell warrants all component parts of manufactured new equipment to be free of de-
fects in material or workmanship, and that the equipment meets or exceeds reasonable
industry standards of performance for a period of one year from the date of shipment
from any Randell factory, assembly plant or warehouse facility.
NOTE: Warranties are effective from date of shipment, with a thirty day window
to allow for shipment, installation and set up. In the event equipment was shipped
to a site other than the final installation site, Randell will warranty for a period of
three months following installation, with proof of starting date, up to a maximum of
eighteen months from date of purchase.
Component part warranty does not cover glass breakage or gasket replacement. Randell
covers all shipping cost related to component part warranty sent at regular ground rates
(UPS, USPS). Freight or postage incurred for any express or specialty methods of
shipping are responsibility of the customer.
In the unlikely event a Randell manufactured unit fails due to defects in materials or
workmanship within the first ninety days, Randell agrees to pay reasonable labor
incurred. During the first ninety days work authorizations are not required for in warranty
repairs. However, repair times are limited to certain flex rate schedules and hours will be
deducted from service invoices if they exceed allowed times without prior approval and
a work authorization number. Warranties are effective from date of shipment, with a 30
day window to allow for shipment, installation and setup. Where equipment is shipped to
any site other than final installation Randell will honor the labor warranty for a period of
ninety days following installation with proof of starting date, up to a maximum of nine
months from date of purchase. Travel time is limited to one hour each direction or two
hours per invoice. Any travel time exceeding two hours will be the responsibility of
the customer.
NOTE: Temperature adjustments are not covered under warranty, due to the wide
range of ambient conditions.
United States Installations only
Randell will pay for the replacement compressor only. Freight, labor, refrigerant, han-
dling and all other miscellaneous charges are the responsibility of the customer. Randell
will fulfill its warranty obligation by using one of the four methods provided below,
which will be selected by the Randell in-house service technician:
1. Provide reimbursement to servicing customer for the cost of the locally obtained re-
placement compressor in exchange for the return of the defective compressor returned
to Randell freight prepaid. Randell does limit the amount of reimbursement allowed and
does require a copy of the local supply house bill for replacement compressor.
Customer should not pay servicing agent up front for compressor.
2. Provide repair at the manufacturing facility by requiring that the defective unit be sent
back to Randell freight prepaid. Perform repair at the expense of Randell and ship the
item back to job location freight collect.
3. Furnish a replacement compressor freight collect in exchange for the return of the
defective compressor sent back freight prepaid.
4. Furnish complete condensing unit or replacement package freight collect in exchange
for the return of the defective compressor sent back freight prepaid. (decisions based
on whether or not to send complete condensing unit will be made by Randell in-house
service technician)
Warranty Policies
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