Sagem EFT930 Quick Reference Manual - page 14
13
Troubleshooting
Before calling the Helpdesk, please use the troubleshooting guide below to help resolve common
issues. If these do not provide a solution then please contact our Technical Helpdesk on 0800 54
24 123.
TERMINAL DISPLAY
DESCRIPTION
The terminal is unable to communicate.
Try powering down the terminal and rebooting to try and
establish a network connection.
If the GPRS status shows NO SIM, turn the terminal off,
remove SIM card and wipe with a clean, dry cloth. Reinsert
the SIM card and switch the terminal back on. If GPRS
Status shows NO SIM, contact the Helpdesk on 0800 54 24
123.
The customer’s card inserted is not configured for the
selected transaction type. Ask the customer to pay by some
other means.
The selected operation is not allowed for the card presented,
or the card is faulty. Ask the customer to pay by some other
means and advise them to contact their Card Issuer.
The selected operation is not allowed for the card presented,
or the card is faulty. Try to process the payment one more
time. If the terminal displays the same message ask the
customer to pay by some other means and advise them to
contact their Card Issuer
A referral has occurred. Call the Authorisation Centre on the
number displayed or printed by the terminal for voice
authorisation of this transaction
The card issuer has declined to authorise the transaction,
ask the customer to pay by another means.
The terminal has not successfully contacted the Acquirer
Host within 3 dial attempts. The diagnostic codes printed on
the subsequent receipt will show whether there is a problem
with the network or the Acquirer Host system. Check signal
strength and if network coverage is good but problem
persists contact the helpdesk.
The card presented is a card type that is not supported, or is
damaged and cannot be read by the terminal .Try to process
the payment one more time and if the terminal displays the
same message ask the customer to pay by some other
means and advise them to contact their Card Issuer
You have attempted to perform a transaction but the
acquirer has not set you up for this facility, e.g. Cashback or
Customer Not Present Transaction.
Whilst 123Send will endeavour to resolve any issue with your terminal in a timely manner we
cannot guarantee network connection.
PLEASE BE AWARE 123SEND CANNOT BE HELD RESPONSIBLE FOR NETWORK ISSUES.
PLEASE REFER TO SECTION 3 OF YOUR TERMS AND CONDITIONS FOR FURTHER
CLARIFICATION.