Sagem EFT930 Quick Reference Manual - page 19
18
Terminal Management
By following the simple guidelines below it can help get improved performance out of your terminal
and minimise the risk of any faults occurring with the machine
Do
Read the 123Send Quick Reference Guide for instructions on how to set up your terminal
When you receive your new terminal ensure it is placed on charge for a minimum of 6 hours
before you use it
Ensure you are familiar with how the terminal works before you commence trading
Only use the supplied 123Send equipment
If you are experiencing no signal remove SIM card and wipe with a clean cloth and restart
your terminal before contacting the Technical Helpdesk as per page 15
Remember to complete your Banking Reports at the end of each day. For instructions on
how to carry this out refer to page 12 of the manual.
Keep your terminal away from liquids at all times
If you only use your terminal sporadically throughout the year then ensure you charge your
terminal at least once a month to ensure battery longevity
If you are taking your terminal outside of the UK remember to contact our Customer Service
Department on 0800 54 23 123 at least 4 working days before you travel
If your terminal is lost report it immediately to our Technical Helpdesk and your acquirer or if
stolen please contact the police immediately as well
Remember to check our website as we update it with information regarding known issue,
special offers and new products on a regular basis
Check our website for all the latest news and offers from 123Send
Don’t
Attempt to open (with the exception of the battery cover or SIM cover) or carry out any DIY on
your terminal as it will cause a Security Alert which will render the terminal inoperable and
you may incur additional costs to repair the terminal.
Give out your Supervisor Password to anyone outside of your company
Use if any of the wires are exposed
Swap batteries between terminals, unless instructed to do so by our Technical Helpdesk, as
this could damage the software of the terminals
Attempt to use the SIM card in a mobile phone as you will incur additional costs.
Swap SIM cards and terminals around as this may result in the terminal failing to connect to
the network