SAGEMCOM F@st 5260 User Manual - page 34
Sagemcom F@st 5260
Chapter 5: Troubleshooting
33
If you still cannot reconnect, restart your network:
Turn both the modem and the router off. If you
are using a battery backup, you will also need
to disconnect the battery from the modem.
Wait 2 minutes.
Turn modem on. Wait two minutes.
Turn router on. Wait two minutes.
If you still cannot connect, refer to your ISP.
Problem 3: The Internet is slow.
Try one of the following solutions:
Reboot your router. Refer to p. 27 "Rebooting your
router" for instructions.
Check your WiFi band. Most devices including your
router works on the 2.4 GHz band (e.g. microwave
ovens, baby monitors, and other electronic devices).
Reposition your router away from other electronic
devices to avoid interference.
On your device: If you see the network name ending in
-5G, your device is 5GHz-capable. Connecting to the
‘5G’ network may provide a better experience.
Change the WiFi channel used on your device. For
instructions, please see p. 14.
Reposition your device to be within 10 feet of your
router. Connection speed decreases as you move
farther away from the router. By repositioning your
device, you can determine whether the performance is
related to wireless range.
Problem 4: The WiFi signal drops.
Check to see if another device is using the 2.4 GHz
band or a material such as glass, water or metal are
causing interference. If so, reposition your router away
from the item. Refer to p. 6 "Router Positioning".
Problem 5: Cannot connect wireless device to
router.
Try one of the following solutions:
Ensure that your device's WiFi is enabled and that the
WiFi light is green. If it is not, refer to p.13 to enable
WiFi.
Ensure that your device supports WPA2 encryption. If
not, refer to p.13 to change the encryption mode.
Verify that you are connecting to the correct network by
checking the SSID (name of network) and its
password.
Problem 6: Locked out of the Web GUI.
Restore factory defaults on your router. Refer to p. 29
for instructions.
Thereafter, login to the Web GUI using the default
username and password listed on the router label.
Refer to p. 11 to change your local access password.