Talkswitch Telephone System Start Manual - page 9
E V E R Y C A L L C O U N T S
7
STEP 5 — CONFIGURE AN AUTO ATTENDANT
An auto attendant answers incoming calls and plays a greeting that offers
options. For example, an auto attendant can instruct callers to dial extensions, or
dial
0 to reach the receptionist. It could also tell them how to:
•
Hear prompts in a different language.
•
Listen to an announcement with store hours and location.
•
Access the dial-by-name directory.
•
Reach the next available agent in the sales group or support group.
•
Leave a voicemail.
If you don’t want to set up an auto attendant now, you can proceed to Step 6 —
Configure telephone lines on page 8.
1. Select
Auto Attendants (Menus).
2. Click
1 to configure auto attendant 1
(default selection).
3. Select the Activate Auto Attendant 1
check box, and then give your auto
attendant a descriptive name (e.g.
Business Hours).
4. In the drop-down lists next to Caller
presses 0: (‘9’ in some countries), set
Action to go to local extension, and
Resource to 114.
5. Repeat step 4 for other auto
attendant options (e.g. dial
1
for sales).
6. Configure the auto attendant to transfer the call to the receptionist if the
caller doesn’t respond. This can occur if the caller doesn’t have a touchtone
phone, or doesn’t understand the greeting. Select 5 seconds, go to local
extension, and 114.
7. After phones are connected to the TalkSwitch unit, set up your auto
attendant greeting as described in Step 9 — Auto attendant and voicemail
greetings on page 12.
For complete details and options, such as automatic fax detection, refer to Auto
Attendants (Menus) in Chapter 2 of the TalkSwitch User Guide.
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