Tapco Link.MIDI Owner's Manual - Tapco Limited Warranty
14
A. LOUD Technologies Inc. warrants all materials, workmanship and proper operation
of this TAPCO product for a period of
one year from the original date of purchase.
If any defects are found in the materials or workmanship, or if the product fails to
function properly during the applicable warranty period, LOUD Technologies, at its
option, will repair or replace the product.
This warranty applies only to equipment
sold and delivered within the U.S. by LOUD Technologies or its authorized dealers.
B. Failure to register online or return the product registration card will not void the
one-year warranty.
C. Service and repairs of TAPCO products are to be performed only at a factory-
authorized service center. Unauthorized service, repairs, or modification will void
this warranty. To obtain repairs under warranty, you must have a copy of your sales
receipt from the authorized TAPCO dealer where you purchased the product. It is
necessary to establish purchase date and determine whether your TAPCO product
is within the warranty period.
D. To obtain factory-authorized service:
1. Call TAPCO Technical Support at 877/827-2669, 7 AM to 5 PM Monday
through Friday (Pacific Time) to get a Service Request Number. Products returned
without a Service Request Number will be refused.
2. Pack the product in its original shipping carton. Also include a note explaining
exactly how to duplicate the problem, a copy of the sales receipt with price and date
showing, and your return stree address (no P.O. boxes or route numbers, please!).
If we cannot duplicate the problem or establish the starting date of your Limited
Warranty, we may, at our option, charge for service time.
3. Ship the product in its original shipping carton, freight prepaid, to the authorized
service center. The address of your closest authorized service center will be given to
you by Technical Support.
IMPORTANT: Make sure that the Service Request Number is plainly written on
the shipping carton.
E. LOUD Technologies Inc. reserves the right to inspect any products that may be the
subject of any warranty claims before repair or replacement is carried out. LOUD
Technologies may, at our option, require proof of the original date of purchase
in the form of a dated copy of the original dealer’s invoice or sales receipt. Final
determination of warranty coverage lies solely with LOUD Technologies Inc.
F. TAPCO products returned to one of the LOUD Technologies factory-authorized
service centers and deemed eligible for repair or replacement under the terms
of this warranty will be repaired or replaced within thirty days of receipt. LOUD
Technologies and its authorized service centers may use refurbished parts for repair
or replacement of any product. Products returned to LOUD Technologies that do
not meet the terms of this Warranty will not be repaired unless payment is received
for labor, materials, return freight, and insurance. Products repaired under warranty
will be returned freight prepaid by LOUD Technologies to any location within the
boundaries of the USA.