TD Desk 5000 Quick Start Manual - page 18
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Force post (sale or phone / mail)
Use these instructions to process a force post credit card transaction on the terminal for card
present, card not present transactions (mail order and phone orders) and pre-authorizations.
1.
Press OK Force Post Force Sale or Force Ph/Mail.
2. Enter the dollar amount and press OK.
3. Perform one of the following payment methods for the credit card in question:
Swipe or Manual entry.
Swipe card
a) Verify the card info with what is on the screen and press OK. Go to step 4.
Manually enter card
a) Enter the account number and press OK.
b) Enter the expiry date and press OK.
c) A manual imprint of the credit card is required. Make the imprint and press OK.
d) Enter the CVD number and press OK. Go to step 4.
4. Then enter the authorization number and press OK.
5. The screen shows that authorization number, the transaction total and the receipts
print. The customer must sign the signature field on the merchant copy for a Force
post sale transaction.
Void / Transaction Recall
You use this option to pull up any transaction that is in an open batch on a terminal and
review it with the option of voiding it. If the transaction is in a closed batch you must perform
a return. See page 13 for more information on returns.
1.
Void: Tap the Void icon or press 3 on the keypad and go to step 2.
Transaction Recall: Press 6 on the keypad and go to step 3.
2. Verify if you are voiding a pre-authorization (Yes or No). This will filter the transaction
records to make it easier to search. This will be visible only if pre-authorizations are
enabled on this terminal.
3. Select how you wish to look up the transaction (All, Reference #, Clerk #, Invoice #,
Account #, RRN or Approval Code).
a) All displays every transaction on the terminal.
Before you can perform this transaction you must call the TD Merchant Help Desk at
1-800-363-1163 and receive an authorization number.
•
A batch is a group of transactions that you must submit to the issuer to accept in order
for you to be paid.
•
Once you close the batch or perform settlement, these transactions are sent to the
issuer for settlement and then they will deposit the funds into your account.