TDK VELO CD REWRITER Installation And User Manual - page 16
SECTION 5 : Maintenance and Troubleshooting
25
TROUBLESHOOTING : Writing Discs
SYMPTOMS
CAUSES
SOLUTIONS
Cannot write to CD-R or
CD-RW disc.
CD-R or CD-RW software cannot
detect veloCD.
1. You are using authoring software
other than that bundled with
your veloCD.
2. CD-R or CD-RW media is not
supported.
3. Disc inserted upside down.
4. Lack of hard drive capacity.
This varies with different
software packages. Contact
the software vendor or check
their documentation for
recommendations.
1. Power connector is not attached
to veloCD.
2. IDE cable isn’t connected properly.
3. Drive or IDE bus is not enabled in
the computer’s BIOS.
1. Use the authoring software
provided with the veloCD.
To use other types of authoring
software, contact the supplier and
ensure the software supports the
veloCD CD-RW drive. Supported
software lists can also be found
on the TDK web site at
www.velocd.tdk.com.
2. Use CD-R or CD-RW media
recommended by TDK in the
Appendix.
3. Eject the disc from tray and load
it with the label side up.
4. Delete files from your hard drive
to free up sufficient space; or use
another hard drive.
1. Ensure the computer’s power
cable is securely attached to the
veloCD’s power connector.
When the computer’s power is
turned ON, confirm that the
veloCD’s indicator LED is
illuminated briefly, then is
extinguished.
Try connecting another power
cable to the veloCD.
2. Ensure that the IDE cable is
securely inserted, and is not
damaged. Check the connector
pins to ensure they are not bent.
3. Ensure the IDE port is enabled
and set properly in motherboard’s
BIOS. See "Make Sure the Drive
Is Recognized" on page 13 for
more details.
4. Jumper conflict.
4. Check jumpers for the veloCD
drive and the other peripheral
devices (hard drive or CD-ROM
drive) on the same IDE cable.
Ensure the jumper for one device
is set to Master and the other to
Slave. Two devices on one cable
cannot be set to the same setting.
24
veloCD ReWRITER : User’s Manual
TROUBLESHOOTING : Audio
SYMPTOMS
CAUSES
SOLUTIONS
Can read only the last session of a
multisession CD-R or CD-RW disc.
1. "Import previous session" or
a similar feature was not
enabled when the multisession
disc was created.
1. Use CD-R or CD-RW mastering
software to import session(s).
Such features may vary in
name depending on the software
being used. Please refer to the
appropriate manual regarding
this feature.
SYMPTOMS
CAUSES
SOLUTIONS
When playing an audio CD, you do
not hear sound even though
everything appears to be
functioning normally.
1. Soundcard volume too low.
Mixer settings for soundcard
set too low.
Needs a soundcard.
Needs an audio cable
connection.
Soundcard not properly
configured.
1. Each soundcard has a different
setting for each input source,
including one for CD-Audio. Run
your soundcard’s mixer program and
verify that the volume is turned up
or not muted. You can do this by
double-clicking on the speaker icon
on your computer’s task bar.
Check your system configuration to
see if the soundcard settings (such
as IRQ, memory, etc.) are conflicting
with other devices on the system.
Check if all the necessary drivers
and multimedia devices required
by your soundcard are installed.
Make sure the audio cable is properly
connected between veloCD and your
soundcard.
Low sound level from veloCD
drive.
1. Improper audio cable connection
between veloCD drive and
soundcard.
2. Low levels from audio mixer.
1. Check the cable connection from
veloCD to soundcard.
2. Check the master, CD, and line
levels of all audio mixers.
Excessive noise.
Excessive vibration.
Slow read performance.
1. CD is poorly balanced. Poorly
manufactured discs or discs
with poorly distributed ink on
labeling cause significant
vibration at high speeds because
they are out of balance. Read
errors may also occur.
If the disc label (especially
adhesive labels) adds more
weight to one area of the disc
than another it can also cause
the disc to be out of balance.
1. Carefully remove any adhesive label.
Clean the disc as detailed on
page 19.
In Wi and NT 4.0
use CD Blender to lower the
drive speed.
If there is no foreign substance
on the disc, contact the disc
manufacturer for a replacement.
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