TDK VELO CD REWRITER Installation And User Manual - page 20
Appendix B : Technical Support
33
Keep TDK’s email, web site, and phone numbers in a convenient location as indicated below. Keep
your drive’s serial number and a copy of your sales receipt handy as well.
If you experience a problem while installing or operating your veloCD ReWRITER, please refer first to
the relevant sections of this manual regarding setup and installation (Chapters 1–3). If you do not
uncover the solution there, please refer next to the maintenance and troubleshooting chapter that
begins on page 21.
It contains solutions to the most common types of problems fielded by our technical support staff.
You may also wish to refer to the Frequently Asked Questions (FAQ) section of our web site to assist
you in troubleshooting the problem on your own.
If you have not been successful in your quest, our Technical Support Department will help you solve
problems that relate specifically to your veloCD ReWRITER. In many cases, a problem that appears to
be caused by your veloCD ReWRITER actually originates in another part of your computer. In such
instances, our technical support staff will try to help you identify the part at fault and will refer you
to the manufacturer of that part for further assistance.
HOW TO CONTACT US
There are several ways for you to contact TDK’s Technical Support Department:
•
Visit our web site (www.velocd.tdk.com) for answers to Frequently Asked Questions.
•
Send us email at velocd@tdksupport.com. Include your telephone number and the hours during
which you can be reached. Be as detailed as possible in describing your problem. Please include
system configuration, hardware and software, as well as versions of drivers used.
•
Call 800-835-8326 and select the technical support extension.
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veloCD ReWRITER : User’s Manual
APPENDIX
B
PERFORMANCE SPECIFICATIONS:
Burst Read
Average Random Access
Spindle Motor
Buffer
FRONT PANEL:
Eject
Disc Loading
Headphone Jack
Volume Control
CD-Audio Controls
BACK PANEL:
Jumper Switches
Power Consumption
ENVIRONMENTAL CONDITIONS:
Operating Temp.
Operating Humidity
Storage Temp.
Storage Humidity
DIMENSIONS AND WEIGHT:
Dimensions (w/h/d)
Weight
RELIABILITY:
MTBF
Tray Loading
Eject Button
Manual Emergency / Software Eject
Auto
Stereo mini-jack, 0.5V
Thumbwheel
Stop/Eject
Cable Select, Master, Slave
DC +5V:1.2A
DC +12V :1.2A
5˚ to 50˚ degrees Celsius
15% to 80% non-condensing
-40˚ to 60˚ degrees Celsius
15% to 90% non-condensing
148mm x 42.3mm x 194.2mm
2.7lbs or 1 kg
70,000 POH - 100,000 POH@25%duty cycle
30,000 Load Cycles
Information subject to change without notice.
16X
16.6 MB/sec
80ms
Brushless
2MB
48X
Eject Button
Manual Emergency / Software Eject
Auto
Stereo mini-jack, 0.5V
Thumbwheel
Stop/Eject
Cable Select, Master, Slave
DC +5V:1.2A
DC +12V :1.2A
5˚ to 50˚ degrees Celsius
15% to 80% non-condensing
-40˚ to 60˚ degrees Celsius
15% to 90% non-condensing
145.8mm x 41.3mm x 190mm
2.7lbs or 1kg
70,000 POH@25%duty cycle
30,000 Load Cycles
16X
16.6 MB/sec
140ms
Brushless
2MB
52X
Eject Button
Manual Emergency / Software Eject
Auto
Stereo mini-jack, 0.5V at 33ohms
Thumbwheel
Stop/Eject
Cable Select, Master, Slave
DC +5V:1.2A
DC +12V :1.2A
5˚ to 40˚ degrees Celsius
20% to 80% non-condensing
-30˚ to 60˚ degrees Celsius
90% non-condensing
145.8mm x 41.3mm x 190mm
1.0 kg
30,000 POH-70,000 POH@25%duty cycle
20,000 - 30,000 Load Cycles
16X
16.6 MB/sec
130ms
Brushless
2MB
40X
TECHNICAL SUPPORT
NOTE: Most new CD-ROM drives can read CD-RW discs.
Many older drives may not be able to read CD-RW discs.
NOTE: Australian Users should call 1800.651.917 for TDK
Technical Support or e-mail techsupport@tdk.com.au.
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