Valcom V-2901A User Manual - page 11
11
TECHNICAL ASSISTANCE
When trouble is reported, make certain there are no
broken connections leading to this system. Table 1
identifies some possible problems with solutions.
Assistance in troubleshooting is available from the
factory. When calling, you should have a VOM and a
telephone test set available and be calling from the
job site. Call (540) 563-2000 for Technical Support
or (540) 767-1555 for Valcom 24-hour Faxback
System or visit our website at
http://www.valcom.com.
VALCOM equipment is not field repairable.
VALCOM maintains service facilities in Roanoke,
VA. Should repairs be necessary, attach a tag to the
unit clearly stating your company name, address,
phone number, contact person and the nature of the
problem. Send the unit to:
Repair and Return Dept.
VALCOM, INC.
5614 Hollins Road
Roanoke, VA 24019-5056
USER GUIDE
Function
Action
Unlock Door
Disable Alarm
Enable Alarm
Exiting with Alarm On
Entering with Alarm On
Dial unlock code (or press remote push-button).
Dial # to receive dial tone, dial 5 and the alarm disable code.
Dial # to receive dial tone, dial 6.
Access system and dial unlock code (or press remote push-button),
then exit door within exit delay time.
Enter door, then dial door unlock code (or press remote push-button)
within entry delay time.
TABLE 1
TROUBLESHOOTING CHART
PROBLEM
ACTION
•
No system operation; power LED not lit
•
No system operation; power LED is lit
•
No paging at speaker
•
Paging at speaker but no reply from speaker
•
No system ringing when doorplate button is
pressed
•
Door unlock relay does not operate
•
Door strike does not operate
•
Verify power from power supply.
•
Verify that 25 pair connector is completely
plugged into circuit board connector.
•
Refer to the Connection section and verify all
connections.
•
Check doorplate speaker connections.
•
Adjust phone to speaker volume.
•
Adjust speaker to phone volume.
•
Check ring ON/OFF switch.
•
Check connections at block.
•
Verify proper access code.
•
Do you have a power supply for your door strike?
(See Figure 6).