X4-TECH IR-1200 Instruction Manual - Troubleshooting
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Chapter 13
Troubleshooting
The device you have just purchased is equipped with state-of-the-art technology and is safe to
operate. Nevertheless, problems or malfunctions may occur.
Before contacting a service technician, refer to the following possible solutions.
Distorted sound or no sound is audible.
› Check if all cables are properly connected.
› The fi le encoding method is not supported.
Remote control is not working.
› Check if the batteries have been inserted correctly.
› If batteries are empty, replace them with new ones.
› Point the remote control to the remote sensor and press to operate.
› Remove any objects found between the remote control and the remote sensor.
› Make sure the distance between the remote control and the device does not exceed 8 m.
Buttons do not function (on the device and/or remote control).
› Turn the device off and then on again. As an alternative, turn the device off , unplug it from the
power outlet and plug in again. (The device also may not be functioning due to a stroke of light-
ning, static electricity or other external factors.).
Network connection is not possible.
› The network is not available at the moment. Try again later.
› The router restricts access to the listed MAC address of the IR-1200. You can obtain this address
from MENU › System settings › View settings and add it to the router list.
› Check the distance to the router, in case you have a wireless network.
› Change the selected encryption method on the IR-1200.
› Use the menu of the IR-1200 to set up the system manually.
› Check that your fi rewall is not preventing access.
› Check the network cable.
Any repairs other than those mentioned above are to be carried out solely by an aut-
horized technician.
Chapter 14
Maintenance and handling
Carry out a technical safety inspection on a regular basis, e.g. check if the power cable or housing
may have become damaged.
If there is reason to believe that the device can no longer be operated safely, then disconnect it
immediately from the power supply and secure it against any unintentional operation. Carefully
remove the power cable plug from the wall outlet and where applicable switch off the corre-
sponding circuit breaker fi rst.
It can be assumed that safe operation is no longer possible, if:
› there is visible damage to the device or power cable,
› the device no longer works,
› it has been stored for a longer period of time under unfavorable conditions
› or exposed to rigorous transport conditions.
Always adhere to the following safety instructions before cleaning and maintenance:
Live parts may be exposed, if the covering is opened or parts are removed.
› The device must be disconnected from the power supply source prior to service, maintenance
or repairs.
› Repairs are only to be carried out by qualifi ed personnel, who are familiar with the hazards in-
volved and the relevant regulations.
Transporting or sending the device
› Please retain the original box and the packaging material in case you need to transport or send
the device out for maintenance at a later date. Please note that the device should be repacked
in the original packaging. The box and packaging have been especially developed for this device
in order to protect it during transport and against damage. Retain this instruction manual for
future reference and where required pass it along with the device if handed over to a third party.
It contains important information on initial operation and handling.
Keeping the external case clean
› Never use volatile fl uids near the device, as for example insect spray. Avoid letting the device
come in contact with rubber or plastic products for longer periods of time. These could other-
wise leave marks behind.
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Troubleshooting
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