Xerox WorkCentre 5019 User Manual - page 131
WorkCentre 5019/5021
User Guide
11-1
11
Problem solving
This chapter provides possible solutions to various problems you may encounter with the machine.
Troubleshooting
Follow the troubleshooting procedures below to solve problems.
If the error is not resolved even after following the above procedure, contact our Customer Support
Center.
Problem
Cause/action
The machine does not work properly.
Refer to
Machine problems
on page 11-2.
An error code is displayed.
For information on paper jams, refer to
Paper
jams
on page 11-29.
For information on document jams, refer to
Document jams
on page 11-36.
Refer to
Error codes
on page 11-21.
The image quality is poor.
Refer to
Image quality problems
on page 11-6.
Trouble during copying
Refer to
Copying problems
on page 11-12.
Trouble during printing
Refer to
Printer problems
on page 11-16.
Trouble during scanning
Refer to
Scan problems
on page 11-18.