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Xerox WorkCentre 6400S User Manual

Manual is about: Xerox WorkCentre 6400SFS: User Guide

Summary of WorkCentre 6400S

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    Workcentre ® 6400 user guide english français guide d'utilisation italiano guida dell'utente deutsch benutzerhandbuch español guía del usuario português guia do usuário nederlands gebruikershandleiding svenska användarhandbok dansk betjeningsvejledning norsk brukerhåndbok suomi käyttöopas Čeština už...

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    Copyright © 2009 xerox corporation. All rights reserved. Unpublished rights reserved under the copyright laws of the united states. Contents of this publication may not be reproduced in any form without permission of xerox corporation. Copyright protection claimed includes all forms of matters of co...

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    Workcentre 6400 multifunction printer user guide 3 contents 1 safety electrical safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 laser safety . . . . . . . . . . . . . . . . . . . ....

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    Workcentre 6400 multifunction printer user guide 4 installing the printer drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 choosing a printer driver . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

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    Workcentre 6400 multifunction printer user guide 5 printing insert pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 printing cover pages. . . . . . . . . . . . . . . . . . . . . . . . . . . ....

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    Workcentre 6400 multifunction printer user guide 6 selecting fax options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 setting 2-sided faxing . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

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    Workcentre 6400 multifunction printer user guide 7 setting scan options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 advanced scanning options. . . . . . . . . . . . . . . . . . . . . . . . . . ....

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    Workcentre 6400 multifunction printer user guide 8 print-quality problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201 using built-in troubleshooting tools . . . . . . . . . . . . . . . . . . . . ....

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    Workcentre 6400 multifunction printer user guide 9 fax regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233 united states. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

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    Workcentre 6400 multifunction printer user guide 10

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    1 workcentre 6400 multifunction printer user guide 11 safety this chapter includes: • electrical safety on page 12 • operational safety on page 14 • maintenance safety on page 15 • product symbols on page 16 your printer and the recommended supplies have been designed and tested to meet strict safet...

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    Safety workcentre 6400 multifunction printer user guide 12 electrical safety warning: do not push objects (including paper clips or staples) into slots or openings on the product. Making contact with a voltage point or shorting out a part could result in fire or electrical shock. Warning: do not rem...

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    Safety workcentre 6400 multifunction printer user guide 13 • do not place the product in an area where people might step on the power cord. • do not place objects on the power cord. The power cord is attached to the product as a plug-in device on the back of the product. If it is necessary to discon...

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    Safety workcentre 6400 multifunction printer user guide 14 operational safety your product and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards. Your attention to the follo...

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    Safety workcentre 6400 multifunction printer user guide 15 maintenance safety • do not attempt any maintenance procedure that is not specifically described in the documentation supplied with your product. • do not use aerosol cleaners. Clean with a dry lint-free cloth only. • do not burn any consuma...

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    Safety workcentre 6400 multifunction printer user guide 16 product symbols symbol description warning or caution: ignoring this warning could cause serious injury or even death. Ignoring this caution could cause injury or damage to the property. Hot surface on or in the product. Use caution to avoid...

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    2 workcentre 6400 multifunction printer user guide 17 features this chapter includes: • parts of the printer on page 18 • printer configurations on page 20 • control panel on page 22 • administrator access on page 26 • more information on page 27.

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    Features workcentre 6400 multifunction printer user guide 18 parts of the printer this section includes: • front-right views on page 18 • rear-left view on page 19 • internal components on page 19 front-right views 1. Tray 2 2. Front door 3. Control panel 4. Output tray 5. Document glass 6. Document...

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    Features workcentre 6400 multifunction printer user guide 19 rear-left view internal components 1. Power switch 4. Foreign device interface connection 2. Power cord connection 5. Usb connection 3. Fax connection (6400x and 6400xf only) 6. Ethernet connection 1. Toner cartridge x4 4. Fuser 2. Imaging...

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    Features workcentre 6400 multifunction printer user guide 20 printer configurations • standard features on page 20 • available configurations on page 20 • product options on page 21 standard features the workcentre 6400 printer has many features to meet your print needs: • copy, print, and scan capa...

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    Features workcentre 6400 multifunction printer user guide 21 product options the following options are available for the workcentre 6400 printer: • 500-sheet feeder: provides extra paper input capacity. Can stack two 500-sheet feeders to add trays 3 and 4. • finisher: provides stapling and extra out...

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    Features workcentre 6400 multifunction printer user guide 22 control panel this section includes: • control panel layout on page 22 • information pages on page 25 control panel layout left side middle right side • services home • features • job status • machine status • language • touch screen contr...

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    Features workcentre 6400 multifunction printer user guide 23 left side of the control panel middle of the control panel the touch screen in the middle of the control panel: • displays the printer’s current operating status, such as printing. • provides access to copy, print, scan, and fax features. ...

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    Features workcentre 6400 multifunction printer user guide 24 right side of the control panel 1. Alphanumeric keys 2. Log in/out to access password protected features, press this button and enter the user name and password using the touch screen. Press this button again to log out. 3. Help press to v...

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    Features workcentre 6400 multifunction printer user guide 25 information pages your printer has a printable set of information pages stored on its internal hard drive. The information pages provide help using copy, fax, and scan features, and provide reference information about your printer and its ...

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    Features workcentre 6400 multifunction printer user guide 26 administrator access at printer power-up, the start-up wizard prompts you to choose an access level. Options include either restricted or open. If you select restricted access, you must be logged in as a system administrator to access cert...

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    Features workcentre 6400 multifunction printer user guide 27 more information the following links provide more information about your printer and its capabilities. Information source installation guide packaged with printer quick use guide packaged with printer user guide (pdf) software and document...

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    Features workcentre 6400 multifunction printer user guide 28 xerox support centre the xerox support centre provides access to the following information: • user manuals and video tutorials • solutions to troubleshooting problems • printer and supplies status • supplies ordering and recycling • answer...

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    3 workcentre 6400 multifunction printer user guide 29 network basics this chapter includes: • choosing a connection method on page 30 • assigning the printer an ip address on page 31 • installing the printer drivers on page 33 see also: online support assistant at www.Xerox.Com/office/wc6400support.

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    Network basics workcentre 6400 multifunction printer user guide 30 choosing a connection method you can connect to the printer over a network or using usb. • connecting to a printer on a network on page 30 • connecting with usb on page 30 operating system requirements • pc: windows vista, xp, 2000, ...

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    Network basics workcentre 6400 multifunction printer user guide 31 assigning the printer an ip address before your computer can communicate with the printer on a network, the printer must be assigned a unique ip address. Accessing quick setup home quick setup home is a setup utility that will help y...

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    Network basics workcentre 6400 multifunction printer user guide 32 b. Select the ipv4 text box, enter the ip address, and then select save. Note: the device and computer(s) must be assigned unique ip addresses. It is important that the addresses are similar, but not the same. For example, your print...

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    Network basics workcentre 6400 multifunction printer user guide 33 installing the printer drivers this section includes: • choosing a printer driver on page 33 • installing the driver for windows 2000 or newer on page 34 • installing the driver for macintosh os x 10.3 and newer on page 36 • installi...

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    Network basics workcentre 6400 multifunction printer user guide 34 installing the driver for windows 2000 or newer preliminary steps please do the following before installing a printer driver: 1. Verify that the printer is plugged in, turned on, and connected to an active network. 2. Verify that the...

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    Network basics workcentre 6400 multifunction printer user guide 35 9. Click open, and then click ok. 10. Select the printer from the list, and then click next. 11. Enter a name for the printer. 12. Select whether or not to use the printer as the default printer, and then click next. 13. Select wheth...

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    Network basics workcentre 6400 multifunction printer user guide 36 installing the driver for macintosh os x 10.3 and newer install your printer using bonjour, rendezvous, usb, or lpd/lpr connection. Installing the drivers - network connection to install the printer driver: 1. Insert the software and...

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    Network basics workcentre 6400 multifunction printer user guide 37 • linux (i386) • linux (ppc) see also: system administrator guide at www.Xerox.Com/office/wc6400docs.

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    Network basics workcentre 6400 multifunction printer user guide 38 centreware internet services centreware internet services (centreware is) provides a simple interface that enables you to manage, configure, and monitor a networked printer and retrieve scanned documents from your desktop using the p...

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    4 workcentre 6400 multifunction printer user guide 39 printing this chapter includes: • printing overview on page 40 • supported media on page 41 • loading media on page 43 • printing on special media on page 53 • selecting printing options on page 56 • printing on both sides of the paper on page 60...

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    Printing workcentre 6400 multifunction printer user guide 40 printing overview 1. Select appropriate media. 2. Load media in the tray, and then specify the size, color, and type on the printer’s control panel. 3. Access the print settings in your software application (ctrl+p in windows, cmd+p on a m...

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    Printing workcentre 6400 multifunction printer user guide 41 supported media this section includes: • recommended media on page 41 • general media loading guidelines on page 41 • media that can damage your printer on page 42 • paper storage guidelines on page 42 your printer is designed to be used w...

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    Printing workcentre 6400 multifunction printer user guide 42 • do not print on sheets of label stock that have labels removed. • use only paper envelopes. Print envelopes single-sided only. • do not overload the paper trays. • adjust the paper guides to fit the paper size. Media that can damage your...

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    Printing workcentre 6400 multifunction printer user guide 43 loading media this section includes: • loading paper in tray 1 on page 43 • loading envelopes on page 46 • loading paper in tray 2, 3, or 4 on page 49 select the appropriate tray depending on the media you plan to use. Tray 1 accepts the w...

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    Printing workcentre 6400 multifunction printer user guide 44 to load paper or other media in tray 1: 1. Open tray 1 by pulling it outward and opening the tray extension. 2. Adjust the paper guides. 6400-020 2 1 6400-021.

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    Printing workcentre 6400 multifunction printer user guide 45 3. Press down on the center of the paper-lifting plate until it locks into place. 4. Insert paper, transparencies, or specialty media into the tray. Letterhead paper must be oriented correctly. • single-sided printing: insert the side to b...

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    Printing workcentre 6400 multifunction printer user guide 46 loading envelopes envelopes can only be loaded in tray 1. To load envelopes in tray 1: 1. Make sure tray 1 is closed. 2. Lift the lever on the printer’s right side to open the right side door. Warning: the area around the fuser may be hot....

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    Printing workcentre 6400 multifunction printer user guide 47 3. On both the left and right sides of the fuser, turn the fuser setting (grey dials) from plain paper to envelope. 4. Close the right side door. 6400-028 6400-030

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    Printing workcentre 6400 multifunction printer user guide 48 5. Open tray 1 by pulling it outward and opening the tray extension. 6. Press down on the center of the paper-lifting plate until it locks into place. 7. Insert up to 10 envelopes in tray 1 with the flap side up. For envelopes with the fla...

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    Printing workcentre 6400 multifunction printer user guide 49 insert the envelopes so that the short edge enters the printer first: 8. Adjust the paper guides to fit the envelope. 9. On the printer’s control panel display, select the envelope size, type, and color, and then select confirm. Note: make...

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    Printing workcentre 6400 multifunction printer user guide 50 trays 2, 3, or 4 accept a maximum of 500 sheets of plain paper (20 lb. Bond). To load paper or other media in tray 2, 3, or 4: 1. Extend the tray from the printer. 2. Adjust the paper guides to fit the paper (if necessary). • tray 2: lengt...

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    Printing workcentre 6400 multifunction printer user guide 51 4. Insert paper into the tray. Letterhead paper must be oriented correctly. • single-sided printing: insert the side to be printed faceup with the top of the page toward the left of the tray. • 2-sided printing: insert side one facedown wi...

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    Printing workcentre 6400 multifunction printer user guide 52 5. Push the tray completely into the printer. 6. On the printer’s control panel display, select the paper size, color, and type in the tray, and then select confirm. 6400-041.

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    Printing workcentre 6400 multifunction printer user guide 53 printing on special media this section includes: • printing on transparencies on page 53 • printing on envelopes on page 54 • printing on labels on page 54 • printing on glossy paper on page 55 • printing on custom size paper on page 55 pr...

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    Printing workcentre 6400 multifunction printer user guide 54 printing on envelopes only print envelopes using tray 1. Guidelines • successful envelope printing is highly dependent on the quality and construction of the envelopes. Try another envelope brand if the desired results are not achieved. Us...

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    Printing workcentre 6400 multifunction printer user guide 55 • in the printer driver, select either labels as the paper type or tray 1 as the paper source. Printing on glossy paper print glossy paper single-sided only and from tray 1. To order paper, transparencies, or other specialty media, contact...

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    Printing workcentre 6400 multifunction printer user guide 56 selecting printing options printing options, also referred to as printer driver options, are specified as printing preferences in windows, and xerox features in macintosh. Printing options include settings for 2-sided printing, page layout...

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    Printing workcentre 6400 multifunction printer user guide 57 printing options for windows the following table lists printing options organized in tabs within the printing preferences window. Note: for more information about windows printer driver options, click the help button in the lower right-han...

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    Printing workcentre 6400 multifunction printer user guide 58 setting default printing options for windows when you print from any software application, the printer uses the print job settings specified in the printing preferences window. You can specify your most common printing options and save the...

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    Printing workcentre 6400 multifunction printer user guide 59 printing options for macintosh see the following table for specific printing options in the macintosh postscript printer driver. Selecting options for an individual job for macintosh to send job, change the driver settings before sending t...

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    Printing workcentre 6400 multifunction printer user guide 60 printing on both sides of the paper • 2-sided printing guidelines on page 60 • printing a 2-sided document on page 60 • page layout options on page 61 2-sided printing guidelines a 2-sided document can be printed on supported paper from an...

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    Printing workcentre 6400 multifunction printer user guide 61 page layout options when you select 2-sided printing on the paper/output tab, you can specify the page layout which determines how the pages turn. Windows and macintosh 1. Select the layout/watermark tab (windows) or the layout section (ma...

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    Printing workcentre 6400 multifunction printer user guide 62 selecting paper type to use when you send your print job to the printer, you can choose to let the printer automatically select which paper to use based on your document size and the paper type you select, or you can force the printer to u...

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    Printing workcentre 6400 multifunction printer user guide 63 printing multiple pages to a single sheet (n-up) when printing a multiple-page document, you can print more than one page on a single sheet of paper. Print one, two, four, six, nine, or 16 pages per side. To print a multiple page document:...

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    Printing workcentre 6400 multifunction printer user guide 64 printing booklets with 2-sided printing, you can print a document in the form of a small book. Create booklets for any paper size that is supported for 2-sided (duplex) printing. The driver automatically reduces each page image and prints ...

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    Printing workcentre 6400 multifunction printer user guide 65 using color corrections this section includes: • selecting color correction on page 65 • making color adjustments on page 65 • advanced color options - press match on page 66 • adjusting the automatic color correction on page 67 the color ...

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    Printing workcentre 6400 multifunction printer user guide 66 if you need to make additional color adjustments for your job, you can move the following sliders: • lightness: move the slider to the right to lighten or to the left to darken the colors in your print job. (white remains white and black r...

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    Printing workcentre 6400 multifunction printer user guide 67 adjusting the automatic color correction windows 1. Select the advanced tab. 2. Select image options, and select color configuration. 3. From the color configuration drop-down menu, select custom. 4. Make adjustments to the custom color ad...

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    Printing workcentre 6400 multifunction printer user guide 68 printing in black and white to print in black and white: windows 1. Select the color options tab. 2. Select the black and white option. Macintosh 1. In the print dialog box, select xerox features, and then the color options drop-down list....

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    Printing workcentre 6400 multifunction printer user guide 69 printing insert pages an insert (a divider page or slipsheet) can be inserted after a print job, between copies of a print job, or between individual pages of a print job. Specify the tray to use as the source for the insert pages. To prin...

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    Printing workcentre 6400 multifunction printer user guide 70 printing cover pages a cover page is the first or last page of a document. The printer enables you to choose a different paper source for the cover page than for the body of a document. For instance, use your company letterhead for the fir...

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    Printing workcentre 6400 multifunction printer user guide 71 to print a cover page: windows 1. Select the special pages tab. 2. Click the add covers button. 3. Select the cover option and tray to use from the add covers dialog box. Macintosh 1. In the print dialog box, select cover page. 2. Select t...

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    Printing workcentre 6400 multifunction printer user guide 72 printing exception pages this section includes: • specifying exception page characteristics - windows on page 72 • specifying exception page characteristics - macintosh on page 73 the printer enables you to specify the characteristics of a...

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    Printing workcentre 6400 multifunction printer user guide 73 specifying exception page characteristics - macintosh 1. In the print dialog box, select xerox features from the drop-down list. 2. Select the special pages drop-down list. 3. Click add exceptions…. 4. Select the desired settings for the p...

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    Printing workcentre 6400 multifunction printer user guide 74 scaling you can reduce or enlarge your page images when they are printed by selecting a scaling value between 25 and 400 percent. The default is 100 percent. To set the print scale: windows 1. Select the paper/output tab. 2. Click the butt...

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    Printing workcentre 6400 multifunction printer user guide 75 printing watermarks a watermark is additional text that can be printed across one or more pages. For example, terms like draft and confidential, which you might stamp on a page before distribution, can be inserted with a watermark. Some wi...

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    Printing workcentre 6400 multifunction printer user guide 76 macintosh 1. In the print dialog box, select xerox features from the drop-down list. 2. Select the layout/watermark drop-down list. • to use an existing watermark, select it from the watermark drop-down list. • to modify the watermark, cli...

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    Printing workcentre 6400 multifunction printer user guide 77 printing mirror images you can print pages as a mirror image (flips images horizontally on pages when printed). To print a mirror image: windows 1. Select the advanced tab. 2. Select yes for mirrored output under image options. Macintosh 1...

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    Printing workcentre 6400 multifunction printer user guide 78 creating and saving custom sizes custom size paper can print from tray 1. You can save custom size paper settings in a supported printer driver. Since these custom sizes are saved in your computer’s operating system, they are available for...

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    Printing workcentre 6400 multifunction printer user guide 79 job completion notification you can select to be notified when your job is done printing. A message appears in the lower right corner of your computer screen with the name of the job and the name of the printer where it was printed. Note: ...

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    Printing workcentre 6400 multifunction printer user guide 80 printing special job types you can select one of the following special job types from the paper/output tab: • printing and deleting secure print jobs on page 80 • printing a sample set on page 80 • delayed printing on page 81 • saving a pr...

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    Printing workcentre 6400 multifunction printer user guide 81 printing or deleting the job at the printer 1. Press the job status button on the control panel. 2. Find your document in the list of jobs. Select the job, and press release to print the remaining copies, or press delete to delete the job....

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    Printing workcentre 6400 multifunction printer user guide 82.

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    5 workcentre 6400 multifunction printer user guide 83 copying this chapter includes: • basic copying on page 84 • adjusting copy options on page 85 • managing copy functions on page 102.

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    Copying workcentre 6400 multifunction printer user guide 84 basic copying to make copies: 1. Press the clear all button on the right side of the control panel to clear the settings from the previous job. 2. Load your original documents. Use the document glass for single copies, or the document feede...

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    Copying workcentre 6400 multifunction printer user guide 85 adjusting copy options this section includes: • basic settings on page 85 • image quality adjustments on page 88 • layout adjustments on page 90 • output format adjustments on page 93 • advanced copying on page 99 basic settings use the cop...

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    Copying workcentre 6400 multifunction printer user guide 86 to print in black and white: e. Select black & white. Colors in the original are converted to shades of gray. Reducing or enlarging the image you can reduce the image to 25% of its original size or enlarge it to 400% of its original size. T...

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    Copying workcentre 6400 multifunction printer user guide 87 specifying 2-sided originals or copies when you use the document feeder with 2-sided originals, one or both sides can be scanned for copying. You can also create 1-sided or 2-sided copies. To select the sides to copy and print: 1. Access th...

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    Copying workcentre 6400 multifunction printer user guide 88 stapling copies if your printer has a finisher, you can have your copies automatically stapled after they are printed. To select stapling: 1. Access the copy tab on the touch screen. 2. If the original is: a. Portrait orientation, select 1 ...

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    Copying workcentre 6400 multifunction printer user guide 89 3. In the image options window: a. If desired, move the first slider to lighten or darken the image. B. If desired, move the second slider to sharpen or soften the image. C. If desired, move the third slider to make the image more or less v...

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    Copying workcentre 6400 multifunction printer user guide 90 adjusting the color balance if you have a color document, you can adjust the balance between colors and the overall amount of color on the copies. To adjust the color balance: 1. Access the copy tab on the touch screen, and then press the i...

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    Copying workcentre 6400 multifunction printer user guide 91 3. If you want the printer to pre-scan the first page of the originals and determine the area to scan, select auto detect on the left side of the original size window. Note: the document feeder will only recognize a5, iso b5, a4, letter, le...

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    Copying workcentre 6400 multifunction printer user guide 92 shifting the image you can change the placement of the image on the copy page. This is particularly helpful if the image size is smaller than the page size. Note: you must orient originals face up, top first (document feeder), or face down,...

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    Copying workcentre 6400 multifunction printer user guide 93 inverting images you can have the images in the originals printed as mirror images in the copies; this flips each image horizontally on the page. You can have the images in the originals printed as negative images in the copies; this revers...

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    Copying workcentre 6400 multifunction printer user guide 94 4. Press the save button in the upper-right corner of the window. 5. Specify 1-sided originals or 2-sided originals, and change the paper supply if desired. Including covers you can print the first and/or last pages of your copy job on pape...

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    Copying workcentre 6400 multifunction printer user guide 95 g. To change the tray containing paper for the back cover, press the paper supply button, select the tray to use for the back cover, and press the save button in the upper-right corner of the paper supply window. Note: press the save button...

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    Copying workcentre 6400 multifunction printer user guide 96 5. To change the number of blank pages to be inserted at that location, use the arrow buttons to change the insert quantity. 6. To change the paper used for the insert: a. Press the paper supply button. B. Select the tray containing paper f...

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    Copying workcentre 6400 multifunction printer user guide 97 8. Press the close button in the upper-right corner of the exceptions window. The exception pages that you added are displayed in the list on the right side of the special pages window. Note: if you want to delete an exception page, select ...

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    Copying workcentre 6400 multifunction printer user guide 98 d. In the middle of the window, select the format to use for the date. E. On the right side of the window, press an arrow button to position the date in the header or footer. F. Press the save button in the upper-right corner of the date wi...

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    Copying workcentre 6400 multifunction printer user guide 99 3. On the left side of the page layout window, select pages per side. 4. In the middle of the window, select the number of original pages for each side of the paper. If you want to specify another number: a. Select specify rows & columns. B...

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    Copying workcentre 6400 multifunction printer user guide 100 building a job if you have a copy job that includes a variety of originals that require different copy settings, you can use this feature to “build” the job. Each “segment” has separate copy settings. After all segments are programmed and ...

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    Copying workcentre 6400 multifunction printer user guide 101 5. Press the save button in the upper-right corner of the sample job window. To print the remaining copies or delete the job: 1. To release and print the remaining copies of the job, press the release button. 2. If the sample copy is unsat...

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    Copying workcentre 6400 multifunction printer user guide 102 managing copy functions this section includes: • specifying default copy settings on page 102 • changing the reading order on page 102 • creating copy feature presets on page 103 specifying default copy settings your system administrator c...

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    Copying workcentre 6400 multifunction printer user guide 103 7. If you want to change the scan order: a. On the left side of the window under scan order, select show reading order. B. Select either left to right or right to left. 8. If you want to change the print order: a. In the middle of the wind...

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    Copying workcentre 6400 multifunction printer user guide 104 c. To create or change a preset that uses a different percentage for the width and length of the image, select independent x-y% on the left side of the window, enter the percentage to scale the width (x value) for the preset, and enter the...

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    6 workcentre 6400 multifunction printer user guide 105 faxing this chapter includes: • fax overview on page 106 • sending a fax on page 107 • server fax on page 109 • sending an internet fax on page 111 • receiving faxes on page 112 • selecting fax options on page 113 • managing fax functions on pag...

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    Faxing workcentre 6400 multifunction printer user guide 106 fax overview a workcentre 6400x or 6400xf printer can send a fax in one of three ways: • fax: document is scanned and sent directly to a fax machine (phone number). • server fax: document is scanned and sent through an ethernet network to a...

  • Page 107

    Faxing workcentre 6400 multifunction printer user guide 107 sending a fax to send a fax: 1. Load your document. • document glass: place the first page of the document you are faxing facedown on the document glass with the top of the page toward the left side of the printer. • document feeder: remove...

  • Page 108

    Faxing workcentre 6400 multifunction printer user guide 108 see also: selecting fax options on page 113 managing fax functions on page 118.

  • Page 109

    Faxing workcentre 6400 multifunction printer user guide 109 server fax if you have a fax server connected to your network, you can send a document to a fax machine without having to connect a dedicated telephone line to the printer. When you send a server fax, the document is scanned and sent to a l...

  • Page 110

    Faxing workcentre 6400 multifunction printer user guide 110 sending a server fax to send a server fax: 1. Load your document. • document glass: place the first page of the document you are faxing facedown on the document glass with the top of the page toward the left side of the printer. • document ...

  • Page 111

    Faxing workcentre 6400 multifunction printer user guide 111 sending an internet fax if you have an smtp (email) server connected to your network, you can send a document to an email address. This feature eliminates the need for a dedicated telephone line and the associated service costs. When you se...

  • Page 112

    Faxing workcentre 6400 multifunction printer user guide 112 receiving faxes the printer can be configured to receive and print faxes from other fax machines, and receive and print internet faxes. Configuring the printer to receive a fax when the printer starts up for the first time, the control pane...

  • Page 113

    Faxing workcentre 6400 multifunction printer user guide 113 selecting fax options this section includes: • setting 2-sided faxing on page 113 • setting the fax resolution on page 113 • selecting the original type on page 113 • image enhancement - auto suppression on page 113 • selecting the starting...

  • Page 114

    Faxing workcentre 6400 multifunction printer user guide 114 to prevent this from happening in your fax document, select the auto suppression setting on the control panel: 1. On the control panel, press the fax button. 2. Select the image quality tab. 3. Select image enhancement to open the image enh...

  • Page 115

    Faxing workcentre 6400 multifunction printer user guide 115 • left page only. • right page only. 5. Select save when the changes are complete. Setting fax options selecting a confirmation report 1. On the control panel, press the fax button. 2. Select the fax options tab. 3. Select confirmation repo...

  • Page 116

    Faxing workcentre 6400 multifunction printer user guide 116 7. Press the start button to start scanning the document. 8. The fax will be sent at the specified time. Selecting send header text note: refer to the system administrator guide on how to configure this feature. If the feature is configured...

  • Page 117

    Faxing workcentre 6400 multifunction printer user guide 117 local polling 1. On the control panel, press the fax button. 2. Select the fax options tab. 3. Select local polling. 4. Select one of the following options: • off. • non-secure polling. • secure polling. 5. Select save when the changes are ...

  • Page 118

    Faxing workcentre 6400 multifunction printer user guide 118 managing fax functions this section includes: • printing a confirmation report on page 118 • enabling or disabling secure faxes on page 118 • printing or clearing secure faxes on page 119 • enabling or disabling junk fax prevention on page ...

  • Page 119

    Faxing workcentre 6400 multifunction printer user guide 119 2. Press the machine status button on the control panel. 3. Select the tools tab, select service settings, and then select embedded fax settings. 4. Select incoming fax defaults from the list. 5. Select secure receive. 6. Select one of the ...

  • Page 120

    Faxing workcentre 6400 multifunction printer user guide 120 • enabled: this option turns on the junk fax prevention option if it is off. Selecting enabled prevents printing faxes from phone numbers in the individual speed dial directory. Printing a fax report the following fax reports can be printed...

  • Page 121

    Faxing workcentre 6400 multifunction printer user guide 121 printing the fax protocol report the fax protocol report provides information about the previous fax job as an aid in determining fax protocol problems. To print the report: 1. Log in as a system administrator. Press the log in/out button (...

  • Page 122

    Faxing workcentre 6400 multifunction printer user guide 122 adding speed dial entries there can be a total of 100 speed dial entries (001 – 100) programmed in the printer. To program multiple recipients with a one-touch dial button (maximum nine), program the recipients as a group dial. See adding a...

  • Page 123

    7 workcentre 6400 multifunction printer user guide 123 scanning this chapter includes: • scanning overview on page 124 • using centreware internet services on page 125 • loading original documents on page 126 • scan to mailbox on page 127 • using the xerox scan utility on page 132 • scan to file on ...

  • Page 124

    Scanning workcentre 6400 multifunction printer user guide 124 scanning overview if the printer is connected to a network, you can scan from the printer by selecting where you want the scanned image to be stored, then retrieve the scanned images from your computer. Scanned images can be stored on the...

  • Page 125

    Scanning workcentre 6400 multifunction printer user guide 125 using centreware internet services centreware is is a tool that allows you to communicate with the printer from your computer using your web browser (internet explorer, firefox, etc.). Using centreware is, you can enable scanning, and vie...

  • Page 126

    Scanning workcentre 6400 multifunction printer user guide 126 loading original documents all scanning tasks begin with loading the original document in the printer. You can use the document glass for single page jobs, or originals that will not feed through the document feeder. The document feeder c...

  • Page 127

    Scanning workcentre 6400 multifunction printer user guide 127 scan to mailbox this section includes: • scanning to the public folder on page 127 • creating a mailbox on page 127 • scanning to a mailbox on page 128 • downloading images to your computer using centreware is on page 129 scan to mailbox ...

  • Page 128

    Scanning workcentre 6400 multifunction printer user guide 128 2. Type the printer’s ip address into the web browser’s address bar, and then press enter to open centreware internet services (centreware is). Note: if you don’t know your printer’s ip address, see printing a configuration report on page...

  • Page 129

    Scanning workcentre 6400 multifunction printer user guide 129 downloading images to your computer using centreware is this section includes: • downloading images from the public folder on page 129 • downloading images from your private folder on page 130 • deleting image files from the public folder...

  • Page 130

    Scanning workcentre 6400 multifunction printer user guide 130 downloading images from your private folder to download images from your mailbox: 1. In the scan to mailbox section, click on your mailbox. 2. When prompted, enter your folder password if required in the scan policies. 3. Click the ok but...

  • Page 131

    Scanning workcentre 6400 multifunction printer user guide 131 deleting images from your private folder you can delete image files on the printer that no longer need to be stored on the printer’s hard drive. Deleting unnecessary images allows space for new images. Note: a low memory warning can be en...

  • Page 132

    Scanning workcentre 6400 multifunction printer user guide 132 using the xerox scan utility this section includes: • scanning using the xerox scan utility on page 132 • creating scan templates on page 132 • deleting scan templates on page 135 • managing xerox scan utility folder and email profiles on...

  • Page 133

    Scanning workcentre 6400 multifunction printer user guide 133 • creating a template to scan images directly to a folder on page 133 • template file formats and names on page 135 • creating unique image file names on page 135 scan templates contain settings such as file type, resolution, and document...

  • Page 134

    Scanning workcentre 6400 multifunction printer user guide 134 programs if you are using windows classic view), select xerox office printing, select scanning, and then select xerox scan utility. • macintosh: click the xerox scan utility icon in the dock (or applications > xerox > xerox scan utility)....

  • Page 135

    Scanning workcentre 6400 multifunction printer user guide 135 template file formats and names unsupported file types: • bmp • gif supported file types: • jpeg • multi-page tiff • pdf • pdf/a • single-page tiff • xps single-page file naming format (jpeg and single-page tiff): doc_xxx_yyyy-mm-dd_hh-mm...

  • Page 136

    Scanning workcentre 6400 multifunction printer user guide 136 5. When prompted, confirm that you want to delete the template. The template will be deleted from the template list in xerox scan utility and from the template list on the printer’s control panel. Managing xerox scan utility folder and em...

  • Page 137

    Scanning workcentre 6400 multifunction printer user guide 137 deleting email profiles to delete an email profile: 1. Access the xerox scan utility on your computer: • windows: right-click the xerox scan utility icon in the taskbar, and then select open xerox scan utility. If the icon does not appear...

  • Page 138

    Scanning workcentre 6400 multifunction printer user guide 138 deleting folder profiles to delete a folder profile: 1. Access the xerox scan utility on your computer: • windows: right-click the xerox scan utility icon in the taskbar, and then select open xerox scan utility. If the icon does not appea...

  • Page 139

    Scanning workcentre 6400 multifunction printer user guide 139 • macintosh: click the xerox scan utility icon in the dock (or applications > xerox > xerox scan utility). 2. Select the scan to email. 3. Select one or more images you want to send in an email. 4. Select the profile you want to use from ...

  • Page 140

    Scanning workcentre 6400 multifunction printer user guide 140 copy to folder tab when copying scanned images to a folder, you can use a folder profile that has been saved with specific settings. Using a folder profile when copying scanned images to a folder you can create a folder profile to save fo...

  • Page 141

    Scanning workcentre 6400 multifunction printer user guide 141 selecting new folder settings when copying scanned images to a folder to copy scanned images to a folder without using a profile: 1. Access the xerox scan utility on your computer: • windows: right-click the xerox scan utility icon in the...

  • Page 142

    Scanning workcentre 6400 multifunction printer user guide 142 importing scanned files into an application you can import images scanned to your computer from your printer into windows or macintosh applications on your computer. This section includes: • importing scanned images into a windows applica...

  • Page 143

    Scanning workcentre 6400 multifunction printer user guide 143 using the wia image manager in a windows application you can import images that you scanned from the printer to your computer into an application using the wia image manager on windows xp, windows vista and windows server 2003. To import ...

  • Page 144

    Scanning workcentre 6400 multifunction printer user guide 144 2. To select more than one image, hold down the command button on your keyboard as you select each image. 3. To import all the images in a folder, click the select all check box. 4. Click the import button. A copy of the image is transfer...

  • Page 145

    Scanning workcentre 6400 multifunction printer user guide 145 scan to file scan to file is a feature of workflow scanning. Documents you scan are sent to a document repository on a network server configured by your system administrator. To scan to file: 1. On the printer’s control panel, press the s...

  • Page 146

    Scanning workcentre 6400 multifunction printer user guide 146 scan to e-mail scan to email is a feature of workflow scanning. Scanned documents are sent as attachments to e-mails. To send a scanned image to an email address: 1. On the printer’s control panel, press the services home button. 2. Selec...

  • Page 147

    Scanning workcentre 6400 multifunction printer user guide 147 see also: setting scan options on page 149 note: if scan to e-mail is not enabled, contact your system administrator. For more information, see the system administrator guide. Setting e-mail options you can override the template settings ...

  • Page 148

    Scanning workcentre 6400 multifunction printer user guide 148 scan to home the scan to home feature allows you to scan a document to your home directory. This feature must be enabled by your system administrator. To use the scan to home feature: 1. On the printer’s control panel, press the services ...

  • Page 149

    Scanning workcentre 6400 multifunction printer user guide 149 setting scan options the scanning features in your workcentre 6400 printer use templates that define the scan settings and destination for the image. To change any of the scan settings, use the four tabs at the bottom of the control panel...

  • Page 150

    Scanning workcentre 6400 multifunction printer user guide 150 to use advanced settings: 1. On the printer’s control panel, press the services home button. 2. Select workflow scanning, and then select the advanced settings tab. Then select the desired setting. Help is available for each setting by pr...

  • Page 151

    Scanning workcentre 6400 multifunction printer user guide 151 filing options filing options provide additional settings for naming images, choosing image formats, and behavior if a file name already exists. To use filing options: 1. On the printer’s control panel, press the services home button. 2. ...

  • Page 152

    Scanning workcentre 6400 multifunction printer user guide 152.

  • Page 153

    8 workcentre 6400 multifunction printer user guide 153 maintenance this chapter includes: • maintenance and cleaning on page 154 • ordering supplies on page 166 • calibrating the scanner on page 171 • moving the printer on page 173.

  • Page 154

    Maintenance workcentre 6400 multifunction printer user guide 154 maintenance and cleaning this section includes: • general precautions on page 154 • locating the serial number on page 155 • usage counters on page 155 • resetting routine maintenance item life counters on page 155 • cleaning the print...

  • Page 155

    Maintenance workcentre 6400 multifunction printer user guide 155 locating the serial number when ordering supplies or contacting xerox for assistance, you will be asked to provide your printer’s serial number. The serial number is located on the printer frame. Open the printer’s front door. The seri...

  • Page 156

    Maintenance workcentre 6400 multifunction printer user guide 156 cleaning the printer • cleaning the document glass and document cover on page 156 • cleaning the exterior on page 157 • cleaning the media feed roller (tray 1) on page 158 • cleaning the media feed roller (trays 2, 3, 4) on page 159 • ...

  • Page 157

    Maintenance workcentre 6400 multifunction printer user guide 157 cleaning the exterior regular cleaning keeps the touch screen and control panel free from dust and dirt. To remove finger prints and smudges, clean the touch screen and control panel with a soft, lint-free cloth. Use a cloth to clean t...

  • Page 158

    Maintenance workcentre 6400 multifunction printer user guide 158 cleaning the media feed roller (tray 1) 1. Open tray 1. 2. Press down on the center of the paper lifting plate until the left and right locking tabs lock into place. 3. Clean the media feed roller by wiping it with a soft, dry cloth. 6...

  • Page 159

    Maintenance workcentre 6400 multifunction printer user guide 159 4. Close the tray. Cleaning the media feed roller (trays 2, 3, 4) 1. Pull out the tray. 2. Clean the media feed roller by wiping it with a soft, dry cloth. 6400-026 1 2 6400-037 6400-080

  • Page 160

    Maintenance workcentre 6400 multifunction printer user guide 160 3. Close the tray. Cleaning the document feeder rollers and pad 1. Open the document feeder cover. 2. Clean both feeder rollers and pad with a dry, lint-free cloth. 6400-125 6400-154 6400-155.

  • Page 161

    Maintenance workcentre 6400 multifunction printer user guide 161 3. Close the document feeder cover. Cleaning the duplex feed rollers 1. With tray 1 open, open the duplex cover. 2. Clean the feed roller (four rollers on the top, four rollers on the bottom) by wiping them with a soft, dry cloth. 6400...

  • Page 162

    Maintenance workcentre 6400 multifunction printer user guide 162 3. Close the duplex cover. Cleaning the media transfer rollers for tray 3 and tray 4 note: before opening the tray 3 or tray 4 right side door, fold up tray 1. 1. Open the tray 3 right side door or tray 4 right side door. 2. Clean the ...

  • Page 163

    Maintenance workcentre 6400 multifunction printer user guide 163 3. Close the right side cover of tray 3 or tray 4. . 6400-086.

  • Page 164

    Maintenance workcentre 6400 multifunction printer user guide 164 cleaning the laser lenses this printer is constructed with four laser lenses. Clean all lenses as described below. The laser lens cleaning tool should be attached to the inside of the front door. 1. Open the printer’s front door. 2. Re...

  • Page 165

    Maintenance workcentre 6400 multifunction printer user guide 165 6. Close the front door. 6400-089.

  • Page 166

    Maintenance workcentre 6400 multifunction printer user guide 166 ordering supplies this section includes: • consumables on page 166 • routine maintenance items on page 166 • customer replaceable parts on page 166 • when to order supplies on page 167 • recycling supplies on page 167 certain consumabl...

  • Page 167

    Maintenance workcentre 6400 multifunction printer user guide 167 • lower feed unit roller - tray 3 and tray 4 (option) when to order supplies the printer’s control panel displays a warning when the supply nears its replacement time. Verify that you have replacements on hand. It is important to order...

  • Page 168

    Maintenance workcentre 6400 multifunction printer user guide 168 installing staples when there are no more staples, the replace staple cartridge message will appear on the printer’s control panel. Replace the staple cartridge. 1. Open the finisher front door. 2. Extend the stapling assembly. 3. The ...

  • Page 169

    Maintenance workcentre 6400 multifunction printer user guide 169 4. Pull out and remove the stapling unit. 5. Remove the staple cartridge. Discard or recycle it. 6. Insert the new staple cartridge. 6400-115 2 1 6400-166 6400-167 2 1.

  • Page 170

    Maintenance workcentre 6400 multifunction printer user guide 170 7. Replace the stapling unit. 8. Push the stapling assembly back into the printer. 9. Close the finisher front door. 6400-117 6400-118 6400-119.

  • Page 171

    Maintenance workcentre 6400 multifunction printer user guide 171 calibrating the scanner calibrate the scanner after you replace the scanner or document feeder. When you calibrate the scanner, the printer scans the calibration page and adjusts the output quality of the front and back pages of 2-side...

  • Page 172

    Maintenance workcentre 6400 multifunction printer user guide 172 11. Scanner calibration from the document glass is complete. The scanner must now be calibrated from the document feeder. Remove the scanner calibration page from the document glass, and place three blank sheets of paper (letter or a4 ...

  • Page 173

    Maintenance workcentre 6400 multifunction printer user guide 173 moving the printer • always turn the printer off and disconnect the power cord from the back of the printer. • make sure two people are available to lift the printer. • when lifting the printer, grasp the areas as shown in the figure. ...

  • Page 174

    Maintenance workcentre 6400 multifunction printer user guide 174.

  • Page 175

    9 workcentre 6400 multifunction printer user guide 175 troubleshooting this chapter includes: • control panel messages on page 176 • general troubleshooting on page 177 • paper feed problems on page 181 • print-quality problems on page 201 • copy and scan problems on page 214 • fax problems on page ...

  • Page 176

    Troubleshooting workcentre 6400 multifunction printer user guide 176 control panel messages the control panel provides you with information and troubleshooting help. When an error or warning condition occurs, the control panel displays a message informing you of the problem. In many cases, the contr...

  • Page 177

    Troubleshooting workcentre 6400 multifunction printer user guide 177 general troubleshooting this section contains procedures to help you locate and resolve problems. Some problems can be resolved by simply rebooting the printer. To reboot the printer: 1. Locate the on/off switch on the lower left s...

  • Page 178

    Troubleshooting workcentre 6400 multifunction printer user guide 178 printing takes too long product resets or turns off frequently probable causes solutions the printer is set to a slower printing mode (for example, heavyweight stock or transparency). It takes more time to print with special media....

  • Page 179

    Troubleshooting workcentre 6400 multifunction printer user guide 179 product is making unusual noises the date and time are incorrect duplex problems scanner error front door will not close probable causes solutions the printer is not level. Place the printer on a flat, hard, level surface. The tray...

  • Page 180

    Troubleshooting workcentre 6400 multifunction printer user guide 180 right side door will not close probable causes solutions the fuser is missing or the green levers on the fuser are not locked. Make sure that the green levers on the fuser are in the locked position. The transfer belt is not proper...

  • Page 181

    Troubleshooting workcentre 6400 multifunction printer user guide 181 paper feed problems this section includes: • clearing paper jams or misfeeds on page 181 • troubleshooting paper feed problems on page 198 clearing paper jams or misfeeds this section includes: • clearing paper jams or misfeeds fro...

  • Page 182

    Troubleshooting workcentre 6400 multifunction printer user guide 182 3. Pull the lever on the right side of the printer, and open the right side door. Warning: the area around the fuser may be hot. Use caution to avoid injury. Note: be careful to not touch the transfer belt or the transfer roller. F...

  • Page 183

    Troubleshooting workcentre 6400 multifunction printer user guide 183 5. Close the right side door. 6. Open tray 1 and reload the media. Clearing paper jams or misfeeds from tray 2 1. Fold up tray 1. 6400-106.

  • Page 184

    Troubleshooting workcentre 6400 multifunction printer user guide 184 2. Pull the lever, and then open the right side door. Warning: the area around the fuser may be hot. Use caution to avoid injury. Note: be careful to not touch the transfer belt or the transfer roller. Fingerprints on these surface...

  • Page 185

    Troubleshooting workcentre 6400 multifunction printer user guide 185 3. Remove misfed or damaged media. 4. Open tray 2, and remove any jammed or misfed media. 5. Reload the media and close tray 2. 6. Close the right side door. Clearing paper jams or misfeeds in tray 3 or 4 1. Fold up tray 1. 2. Open...

  • Page 186

    Troubleshooting workcentre 6400 multifunction printer user guide 186 3. The following illustrations show a jam at tray 3. 4. Flip open the inner guide, and carefully pull out the jammed media. 5. Open tray 3 or 4. Remove misfed or damaged media, and close the tray. 6. Close the right side door. Clea...

  • Page 187

    Troubleshooting workcentre 6400 multifunction printer user guide 187 2. Open the duplex cover. 3. Carefully pull out the jammed media. 4. Close the duplex cover. 5. Close tray 1. Clearing paper jams in the fuser 1. Fold up tray 1. 6400-131 6400-132 6400-133.

  • Page 188

    Troubleshooting workcentre 6400 multifunction printer user guide 188 2. Pull the lever, and then open the right side door. 3. Open front door, and then raise the control panel. Warning: the area around the fuser may be hot. Use caution to avoid injury. Note: be careful to not touch the transfer belt...

  • Page 189

    Troubleshooting workcentre 6400 multifunction printer user guide 189 6. Lower the control panel and close the front door. 7. Push the green levers down. 8. Close the right side door. Note: the door will not close if the green levers are not pressed down. 6400-136 6400-106.

  • Page 190

    Troubleshooting workcentre 6400 multifunction printer user guide 190 clearing paper jams in the document feeder 1. Open the jam access door on the top of the document feeder, lift the green tab, and carefully pull out the jammed media. 2. Remove the originals from the document feeder and the catch t...

  • Page 191

    Troubleshooting workcentre 6400 multifunction printer user guide 191 clearing paper jams behind the right side door warning: the area around the fuser may be hot. Use caution to avoid injury. Note: be careful to not touch the transfer belt or the transfer roller. Fingerprints on these surfaces may d...

  • Page 192

    Troubleshooting workcentre 6400 multifunction printer user guide 192 3. Carefully remove the jammed media. 4. Close the right side door. Clearing a paper jam behind the control panel 1. Open the front door and raise the control panel. 2. Carefully remove any jammed media. 3. Lower the control panel ...

  • Page 193

    Troubleshooting workcentre 6400 multifunction printer user guide 193 clearing paper jams in the finisher jam in finisher transport area or sub tray 1. Open the finisher top cover. 2. Carefully pull out the jammed media. 3. Close the finisher top cover. 6400-109 6400-110

  • Page 194

    Troubleshooting workcentre 6400 multifunction printer user guide 194 jams at finisher main tray if the paper jam occurred in the center section of the finisher, follow the procedure described below: 1. Open the finisher top cover. 2. Turn the knob inside clockwise to feed the paper into the main out...

  • Page 195

    Troubleshooting workcentre 6400 multifunction printer user guide 195 clearing jammed staples to clear jammed staples, follow the procedure described below: 1. Open the finisher front door. 2. Extend the stapling assembly. Note: the stapling assembly cannot be removed from the printer. 3. Pull out an...

  • Page 196

    Troubleshooting workcentre 6400 multifunction printer user guide 196 4. Push the guide for the staple cartridge up, and then remove any jammed staples. 5. Return the guide to its original position, and then install the stapling unit. 6. Slide the stapling assembly back into the printer. 7. Close the...

  • Page 197

    Troubleshooting workcentre 6400 multifunction printer user guide 197 minimizing paper jams this section provides information to help you minimize paper jams. Make sure to: • use only supported media. For more information see supported media on page 41. • set the tray settings to the loaded media siz...

  • Page 198

    Troubleshooting workcentre 6400 multifunction printer user guide 198 understanding the media path understanding the printer’s media path will help you locate media misfeeds. Troubleshooting paper feed problems the printer is designed to function with minimal paper jams using xerox supported media. O...

  • Page 199

    Troubleshooting workcentre 6400 multifunction printer user guide 199 the printer pulls multiple sheets together paper jam message stays on duplex unit jams document feeder jams probable causes solutions the paper tray is too full. Remove some of the paper. Do not load paper past fill line. The front...

  • Page 200

    Troubleshooting workcentre 6400 multifunction printer user guide 200 media misfeeds the documents loaded in the document feeder exceed the maximum capacity allowed. Place fewer documents in the document feeder. The document feeder guides are improperly adjusted. Ensure the media guides fit snugly ag...

  • Page 201

    Troubleshooting workcentre 6400 multifunction printer user guide 201 print-quality problems this section includes: • using built-in troubleshooting tools on page 201 • troubleshooting print-quality problems on page 203 your workcentre 6400 printer is designed to produce consistently high-quality pri...

  • Page 202

    Troubleshooting workcentre 6400 multifunction printer user guide 202 setting color calibration 1. Press the machine status button on the control panel. 2. Select the tools tab, select troubleshooting on the left, and then select calibration from the list. 3. From the menu, select color calibration a...

  • Page 203

    Troubleshooting workcentre 6400 multifunction printer user guide 203 see also: www.Xerox.Com/paper recommended media list (united states) www.Xerox.Com/europaper recommended media list (europe) www.Xerox.Com/office/wc6400supplies to order xerox printing media troubleshooting print-quality problems •...

  • Page 204

    Troubleshooting workcentre 6400 multifunction printer user guide 204 entire page prints black or color image prints too light media is not set properly in the tray(s). Remove the media, tap it to straighten it out, return it into the tray, and realign the media guides. Probable causes solutions one ...

  • Page 205

    Troubleshooting workcentre 6400 multifunction printer user guide 205 image prints too dark unsupported media (wrong size, thickness, type, etc.) is being used. Use xerox-approved media. See supported media on page 41. The grey dials on the fuser are set for envelope printing. Rotate both grey dials ...

  • Page 206

    Troubleshooting workcentre 6400 multifunction printer user guide 206 image is blurred or stained print density is uneven probable causes solutions one or more of the imaging units may be defective. Remove the imaging units one at a time, and check for damage. If it is damaged, replace it. One or mor...

  • Page 207

    Troubleshooting workcentre 6400 multifunction printer user guide 207 print is irregular or mottled probable causes solutions the media is moist from humidity. Remove the moist media and replace it with new, dry media. Unsupported media (wrong size, thickness, type, etc.) is being used. Use xerox-app...

  • Page 208

    Troubleshooting workcentre 6400 multifunction printer user guide 208 ink rubs off after printing probable causes solutions the two grey dials on the fuser are set to envelope printing. Rotate both grey dials on the fuser to the paper setting. The media is moist from humidity. Remove the moist media ...

  • Page 209

    Troubleshooting workcentre 6400 multifunction printer user guide 209 toner smudges and residual images print probable causes solutions the two grey dials on the fuser are set for envelope printing. Rotate both grey dials on the fuser to the paper setting. Unsupported media (wrong size, thickness, ty...

  • Page 210

    Troubleshooting workcentre 6400 multifunction printer user guide 210 toner smudges appear on the back of the page probable causes solutions the media transfer roller is dirty. Check the transfer roller for toner accumulation. Replace if necessary. The media path is dirty with toner. Print several bl...

  • Page 211

    Troubleshooting workcentre 6400 multifunction printer user guide 211 white or black areas print in regular pattern image prints with defects probable causes solutions the laser lens is dirty. Clean the laser lens. Foreign material in the paper path. Inspect the paper path and remove any foreign mate...

  • Page 212

    Troubleshooting workcentre 6400 multifunction printer user guide 212 lateral lines or bands print on image colors look wrong probable causes solutions the printer is not level. Place the printer on a flat, hard, level surface. The media path is dirty with toner. Print several blank sheets and the ex...

  • Page 213

    Troubleshooting workcentre 6400 multifunction printer user guide 213 colors do not register properly colors do not register correctly or colors are mixed with page-to-page variations. Colors reproduce poorly the colors do not reproduce as expected or they have poor color density. Probable causes sol...

  • Page 214

    Troubleshooting workcentre 6400 multifunction printer user guide 214 copy and scan problems when the copy or scan quality is poor, select the closest symptom from the following table to correct the problem. If the copy quality does not improve after carrying out the appropriate action, contact xerox...

  • Page 215

    Troubleshooting workcentre 6400 multifunction printer user guide 215 fax problems if the fax cannot be sent or received correctly, refer to the following table, and then perform the indicated operation. If the fax still cannot be sent or received correctly, even after performing the described operat...

  • Page 216

    Troubleshooting workcentre 6400 multifunction printer user guide 216 problems sending faxes symptom cause solution the document is not scanned. The document is too thick, too thin, or too small. Use the document glass to send the fax. The document is scanned at an angle. The document feeder guides a...

  • Page 217

    Troubleshooting workcentre 6400 multifunction printer user guide 217 problems receiving faxes symptom cause solution the received fax is blank. There may be a problem with the telephone connection or with the caller’s fax machine. Check that the printer can make clean copies. If it can, have the cal...

  • Page 218

    Troubleshooting workcentre 6400 multifunction printer user guide 218 printing the protocol report the protocol report provides information about the previous fax job as an aid in determining fax protocol problems. To print the report: 1. Log in as a system administrator. Press the log in/out button ...

  • Page 219

    Troubleshooting workcentre 6400 multifunction printer user guide 219 getting help this section includes: • control panel messages on page 219 • fax and scan alerts on page 219 • maintenance assistant on page 219 • online support assistant on page 220 • helpful weblinks on page 220 control panel mess...

  • Page 220

    Troubleshooting workcentre 6400 multifunction printer user guide 220 online support assistant the online support assistant is a knowledge base that provides instructions and troubleshooting help to solve your printer problems. You can find solutions for print quality, copy quality, media jams, softw...

  • Page 221

    10 workcentre 6400 multifunction printer user guide 221 product specifications this chapter includes: • physical specifications on page 222 • environmental specifications on page 223 • electrical specifications on page 224 • performance specifications on page 225 • controller specifications on page ...

  • Page 222

    Product specifications workcentre 6400 multifunction printer user guide 222 physical specifications base unit • width: 812.4 mm (32.0 in.) • depth: 587.7 mm (23.1 in.) • height: 627.4 mm (24.7 in.) • weight: 59 kg (130 lb.) optional trays 3 and 4 • width: 448.0 mm (17.6 in.) • depth: 520.7 mm (20.5 ...

  • Page 223

    Product specifications workcentre 6400 multifunction printer user guide 223 environmental specifications temperature • storage: -20° to 40° c / -4° to 104° f • operating: 10° to 32° c / 50° to 90° f • optimum performance: 15° to 25° c / 59° to 77° f relative humidity • storage: 15% to 85% (non-conde...

  • Page 224

    Product specifications workcentre 6400 multifunction printer user guide 224 electrical specifications • 110-120 vac, 50-60 hz • 220-240 vac, 50-60 hz • inrush current - maximum of 100a and 10ms (half cycle) • energy star qualified product.

  • Page 225

    Product specifications workcentre 6400 multifunction printer user guide 225 performance specifications resolution maximum resolution: 2400 x 600 dpi print speed color: 32 ppm (duplex: 19.4 ppm) monochrome: 37 ppm (duplex: 22.5 ppm) copy speed color: 30 cpm (600 x 300 dpi) black and white: 35 cpm (60...

  • Page 226

    Product specifications workcentre 6400 multifunction printer user guide 226 controller specifications processor • risc cpu (800 mhz) memory • 1 gb (ddr sdram) interfaces • ethernet 10/100/1000base-tx • universal serial bus (usb 2.0).

  • Page 227

    A workcentre 6400 multifunction printer user guide 227 regulatory information this chapter includes: • basic regulations on page 228 • copy regulations on page 230 • fax regulations on page 233 • material safety data sheets on page 237.

  • Page 228

    Regulatory information workcentre 6400 multifunction printer user guide 228 basic regulations xerox has tested this product to electromagnetic emission and immunity standards. These standards are designed to mitigate interference caused or received by this product in a typical office environment. Un...

  • Page 229

    Regulatory information workcentre 6400 multifunction printer user guide 229 european union warning: this is a class a product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. This product, if used properly in accor...

  • Page 230

    Regulatory information workcentre 6400 multifunction printer user guide 230 copy regulations united states congress, by statute, has forbidden the reproduction of the following subjects under certain circumstances. Penalties of fine or imprisonment may be imposed on those guilty of making such repro...

  • Page 231

    Regulatory information workcentre 6400 multifunction printer user guide 231 6. Passports. Foreign passports may be photographed. 7. Immigration papers. 8. Draft registration cards. 9. Selective service induction papers that bear any of the following registrant’s information: • earnings or income • c...

  • Page 232

    Regulatory information workcentre 6400 multifunction printer user guide 232 9. Copyrighted material or trademarks of any manner or kind without the consent of the copyright or trademark owner. The above list is provided for your convenience and assistance, but it is not all-inclusive, and no liabili...

  • Page 233

    Regulatory information workcentre 6400 multifunction printer user guide 233 fax regulations united states fax send header requirements the telephone consumer protection act of 1991 makes it unlawful for any person to use a computer or other electronic device, including a fax machine, to send any mes...

  • Page 234

    Regulatory information workcentre 6400 multifunction printer user guide 234 • service order code (soc) = 9.0y warning: ask your local telephone company for the modular jack type installed on your line. Connecting this machine to an unauthorized jack can damage telephone company equipment. You, not x...

  • Page 235

    Regulatory information workcentre 6400 multifunction printer user guide 235 users should make sure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe systems, if present, are connected together. This precaution may b...

  • Page 236

    Regulatory information workcentre 6400 multifunction printer user guide 236 new zealand telecom warning notice 1. The grant of a telepermit for any item of terminal equipment indicates only that telecom has accepted that the item complies with minimum conditions for connection to its network. It ind...

  • Page 237

    Regulatory information workcentre 6400 multifunction printer user guide 237 material safety data sheets for material safety data information regarding your workcentre 6400 printer, go to: north america: www.Xerox.Com/msds european union: www.Xerox.Com/environment_europe for the customer support cent...

  • Page 238

    Regulatory information workcentre 6400 multifunction printer user guide 238.

  • Page 239

    B workcentre 6400 multifunction printer user guide 239 recycling and disposal this chapter includes recyling and disposal guidelines and information for: • all countries on page 240 • european union on page 240 • north america on page 242 • other countries on page 242.

  • Page 240

    Recycling and disposal workcentre 6400 multifunction printer user guide 240 guidelines and information all countries if you are managing the disposal of your xerox product, please note that the product contains lamp(s) with mercury, and may contain lead, perchlorate, and other materials whose dispos...

  • Page 241

    Recycling and disposal workcentre 6400 multifunction printer user guide 241 professional/business environment in accordance with european legislation, end of life electrical and electronic equipment subject to disposal must be managed within agreed procedures. Prior to disposal, please contact your ...

  • Page 242

    Recycling and disposal workcentre 6400 multifunction printer user guide 242 information on disposal in other countries outside the european union these symbols are only valid in the european union if you wish to discard these items, please contact your local authorities or dealer and ask for the cor...

  • Page 243

    Index workcentre 6400 multifunction printer user guide 243 index numerics 500-sheet feeder printer option, 21 a administrator access, 26 b black and white printing, 68 booklets, 64 printing, 64 c centreware is scanning, 125 choosing a network connection, 30 cleaning document cover, 156 document feed...

  • Page 244

    Index workcentre 6400 multifunction printer user guide 244 features printer configurations, 20 feed roller cleaning, 158 file, 145 scanning an image into a file, 145 finisher, 21 g general precautions, 154 getting help, 219 technical support, 27 glossy paper printing, 55 ground connection terminal, ...

  • Page 245

    Index workcentre 6400 multifunction printer user guide 245 n network choosing a network connection, 30 ip addresses, 31 network connection ethernet, 30 non-xerox supplies, 167 o options, 21 original size scanning template setup, 132 setting up a scan template, 132 p pages per minute (ppm), 20 paper ...

  • Page 246

    Index workcentre 6400 multifunction printer user guide 246 printing multiple pages to single sheet (n-up), 63 printing options, 56 printing secure print job, 80 printing special media, 53 printing transparencies, 53 printing watermarks, 75 print-quality problems troubleshooting, 201 product maintena...

  • Page 247

    Index workcentre 6400 multifunction printer user guide 247 web links information, 27 windows install printer drivers for windows 2000 or later, 34 network connection, 34 windows 2000 or newer usb connection, 34, 35 x xerox warranty, 173 xerox scan utility scan template setup feature, 132 scan to ema...

  • Page 248

    Index workcentre 6400 multifunction printer user guide 248.