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Xerox WorkCentre 7970 User Manual

Manual is about: Multifunction Printer

Summary of WorkCentre 7970

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    Xerox ® workcentre ® 7970 multifunction printer imprimante multifonction user guide guide d'utilisation italiano guida per l’utente deutsch benutzerhandbuch español guía del usuario português guia do usuário nederlands gebruikershandleiding svenska användarhandbok dansk betjeningsvejledning suomi kä...

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    © 2014 xerox corporation. All rights reserved. Unpublished rights reserved under the copyright laws of the united states. Contents of this publication may not be reproduced in any form without permission of xerox corporation. Copyright protection claimed includes all forms of matters of copyrightabl...

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    Contents 1 safety 11 warning symbols .......................................................................................................................................................... 12 notices and safety .........................................................................................

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    Contents 3 installation and setup 37 installation and setup overview ............................................................................................................................. 38 initial printer setup ...................................................................................

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    Contents 5 printing 75 printing overview .......................................................................................................................................................... 76 selecting printing options .............................................................................

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    Contents layout settings .................................................................................................................................................... 115 output format settings ......................................................................................................

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    Contents editing an individual address book entry.................................................................................................. 174 editing or deleting favorites in the device address book ................................................................... 175 printing a fax repo...

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    Contents clearing paper jams .......................................................................................................................................... 220 clearing jams in the business ready finisher ......................................................................................

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    Contents european union lot 4 imaging equipment agreement environmental information .............. 296 germany ................................................................................................................................................................. 297 turkey rohs regulation ...

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    This chapter includes: • warning symbols ............................................................................................................................................................. 12 • notices and safety ................................................................................

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    Safety warning symbols symbol description warning or caution: ignoring this warning could cause serious injury or even death. To avoid personal injury, use caution. To avoid property damage, use caution. Warning: hot surface on or in the printer. Use caution to avoid personal injury. Warning: moving...

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    Safety notices and safety carefully read the following instructions before operating your printer. Refer to these instructions to ensure the continued safe operation of your printer. Your xerox ® printer and supplies are designed and tested to meet strict safety requirements. Safety requirements inc...

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    Safety the following are hazards to your safety: • the power cord is damaged or frayed. • liquid is spilled into the printer. • the printer is exposed to water. • the printer emits smoke, or the surface is unusually hot. • the printer emits unusual noise or odors. • the printer causes a circuit brea...

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    Safety electrical safety carefully read the following instructions before operating your printer. Refer to these instructions to ensure the continued safe operation of your printer. Your xerox ® printer and supplies are designed and tested to meet strict safety requirements. Safety requirements incl...

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    Safety power cord safety information carefully read the following instructions before operating your printer. For details, contact your xerox representative. Warnings: • the electrical supply for the device must meet the requirements stated on the data plate on the rear of the device. If you are not...

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    Safety operational safety your printer and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards. Your attention to the following safety guidelines helps to ensure the continued...

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    Safety consumables information • store all supplies in accordance with the instructions given on the package or container. • keep all supplies away from the reach of children. • never throw toner, print/drum cartridges, or toner containers into an open flame. • when handling supplies, avoid skin or ...

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    Safety maintenance safety your xerox ® printer and supplies are designed and tested to meet strict safety requirements. Safety requirements include safety agency evaluation and certification, and compliance with electromagnetic regulations and established environmental standards. Refer to these inst...

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    Safety printer symbols symbol description warning or caution: ignoring this warning could cause serious injury or even death. To avoid personal injury, use caution. To avoid property damage, use caution. Warning: hot surface on or in the printer. Use caution to avoid personal injury. Do not burn the...

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    Safety environmental, health, and safety contact information for more information on environment, health, and safety in relation to this xerox product and supplies, contact the following customer help lines: united states and canada: 1-800-ask-xerox (1-800-275-9376) europe: +44 1707 353 434 for prod...

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    This chapter includes: • parts of the printer ........................................................................................................................................................... 24 • information pages ..............................................................................

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    Features parts of the printer this section includes: • left front view .................................................................................................................................................................. 24 • left rear view .................................................

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    Features left rear view 1. Circuit breaker 2. Rear right cover 3. Usb memory card connections 4. Usb port, type a 5. Usb port, type b 6. Status indicator 7. Side 2 scan cable 8. Usb memory port, for service only 9. Ethernet connection 10. Foreign device interface 11. Fax connections (optional) 12. D...

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    Features document feeder 1. Confirmation indicator 2. Top cover 3. Document guides 4. Document feeder tray 5. Document output tray 6. Cvt glass 7. Document glass control panel the control panel consists of the touch screen, usb port, and buttons you press to control the functions available on the pr...

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    Features item name description 1 machine status button this button displays the status of the printer on the touch screen. 2 job status button this button displays lists of all active, secure, or completed jobs on the touch screen. 3 services button this button returns to the active service from the...

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    Features business ready finisher with optional booklet maker 1. Horizontal transport unit 2. Finisher front cover 3. Right top tray 4. Right middle tray 5. Staple cartridge 6. Booklet maker tray 7. Booklet staple unit 8. Booklet maker unit business ready finisher with optional c/z folder 1. Folder f...

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    Features wireless network adapter the wireless network adapter is a usb device that transfers data between the printer and a wireless local area network (lan). The wireless network adapter supports common wireless security protocols, such as wep, wpa, wpa2, and 802.1x standard port-based network acc...

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    Features information pages your printer has a printable set of information pages stored on its internal hard drive. Information pages include configuration and font information, demonstration pages, and more. 1. At the printer control panel, press the machine status button. 2. On the machine informa...

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    Features administration features this section includes: • accessing the printer....................................................................................................................................................... 31 • centreware internet services ......................................

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    Features authorization authorization is the function of specifying the features that you are allowed to access, and the process of approving or disapproving your access. The system administrator can configure the printer to allow you to access the printer, but restrict your access to certain feature...

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    Features logging in to centreware internet services 1. At your computer, open a web browser, in the address field, type the ip address of the printer, then press enter or return . Note: if you do not know the ip address of your printer, see finding the ip address of your printer on page 34. 2. At th...

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    Features finding the ip address of the printer you can view the ip address of your printer on the control panel or on the configuration report. On the configuration report, ip address information is located in the connectivity protocols section. To view the ip address of the printer on the control p...

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    Features more information you can obtain more information about your printer from these sources: resource location installation guide packaged with the printer. Other documentation for your printer www.Xerox.Com/office/wc7970docs recommended media list united states www.Xerox.Com/printer-supplies/re...

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    Features welcome center if you need assistance during or after printer installation, visit the xerox ® website for online solutions and support at www.Xerox.Com/office/worldcontacts . If you require further assistance, contact the xerox ® welcome center for the united states and canada at 1-800-835-...

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    This chapter includes: • installation and setup overview ................................................................................................................................ 38 • modifying general settings .....................................................................................

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    Installation and setup installation and setup overview before printing, your computer and the printer must be plugged in, turned on, and connected. Configure the initial settings of the printer, then install the driver software and utilities on your computer. You can connect to your printer directly...

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    Installation and setup connecting to a telephone line 1. Ensure that the printer is turned off. 2. Connect a standard rj11 cable, no. 26 american wire gauge (awg) or larger, to the line port on the back of the printer. 3. Connect the other end of the rj11 cable to an operating telephone line. 4. Ena...

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    Installation and setup 3. Close the front door. 4. Turn on the secondary power switch. Note: when the optional business ready finisher is installed, the secondary power switch is behind a clear plastic door. Secondary power switch secondary power switch with br finisher to connect a cable: 1. Ensure...

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    Installation and setup preventing printer malfunction to prevent printer malfunction or damage to the internal hard drive: 1. Ensure that there are no jobs in the queue. 2. Turn off the secondary power switch, then wait 10 seconds after the touch screen goes dark before you proceed. Note: when the o...

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    Installation and setup modifying general settings you can modify printer settings such as the language, date and time, units of measurement, display brightness, and startup page from the control panel. 1. At the printer control panel, press the machine status button, then touch the tools tab. 2. Tou...

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    Installation and setup setting the date and time at the control panel 1. At the printer control panel, press the machine status button, then touch the tools tab. 2. Touch device settings > general > date and time . Note: if this feature does not appear, log in as a system administrator. For details,...

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    Installation and setup installing the software this section includes: • operating system requirements ............................................................................................................................... 44 • installing drivers and utilities for windows .......................

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    Installation and setup 8. If your printer still does not appear in the list of discovered printers, and you know the ip address: a. Click the network printer icon at the top of the window. B. Enter the ip address or the dns name of the printer. C. Click search . D. From the list of discovered printe...

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    Installation and setup 8. From the list of discovered printers, select your printer, then click next . If your printer does not appear in the list of discovered printers: a. Click the network printer icon . B. Type the ip address of your printer, then click continue . C. Select your printer in the l...

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    Installation and setup installing xerox ® print driver package before you begin: ensure that you have root or superuser privileges to install xerox ® printer manager. Note: when installing drivers for a network printer, if you do not see your printer in the list, click the ip address or dns name but...

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    Installation and setup other drivers the following drivers are available for download at www.Xerox.Com/office/wc7970drivers . • the xerox ® global print driver works with any printer on your network, including those printers made by other manufacturers. It configures itself for your individual print...

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    This chapter includes: • supported paper ............................................................................................................................................................... 50 • loading paper ...................................................................................

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    Paper and media supported paper this section includes: • recommended media .................................................................................................................................................... 50 • ordering paper ...........................................................

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    Paper and media paper that can damage your printer some paper and other media types can cause poor output quality, increased paper jams, or damage your printer. Do not use the following: • rough or porous paper • inkjet paper • non-laser glossy or coated paper • paper that has been photocopied • pap...

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    Paper and media supported paper types and weights trays types and weights trays 1–5 plain, bond, hole punched, letterhead, pre-printed, recycled, plain reloaded, and custom (60–105 g/m²) lightweight cardstock, and lightweight cardstock reloaded (106–169 g/m²) cardstock, and cardstock reloaded (170–2...

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    Paper and media tray number european standard sizes north american standard sizes trays 3 and 4 of the high-capacity tandem tray module tray 6 of the high-capacity feeder a4 (210 x 297 mm) jis b5 (182 x 257 mm) executive (7.25 x 10.5 in.) letter (8.5 x 11 in.) tray 5 only postcard (100 x 148 mm) pos...

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    Paper and media in addition to standard paper sizes and weights, you can use custom paper sizes and weights for automatic 2-sided printing. Cautions: • do not use transparencies, envelopes, labels, or reloaded paper for automatic 2-sided printing. • do not use media that does not meet the minimum si...

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    Paper and media loading paper this section includes: • loading paper in trays 1–4 .......................................................................................................................................... 55 • setting the guide locks in the 500-sheet adjustable trays ...................

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    Paper and media 5. Flex the sheets back and forth and fan them, then align the edges of the stack on a level surface. This procedure separates any sheets that are stuck together and reduces the possibility of jams. Note: to avoid jams and misfeeds, do not remove paper from its packaging until you ar...

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    Paper and media 7. Adjust the length and width guides to fit the paper. 8. Close the tray. 9. Do one of the following: − to confirm the paper size, type, and color when a tray is set to fully adjustable, touch confirm . − to select a new paper size, touch size . To select a new paper type, touch typ...

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    Paper and media setting the guide locks in the 500-sheet adjustable trays you can adjust the guides in trays 1–4 to accommodate standard or custom paper sizes. In the standard position, the guides move into the supported standard paper settings. In the custom position, the guides move in 1 mm increm...

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    Paper and media 4. Replace the retainer and snap it into place. 5. Load the custom-size paper in the tray. The tray guides move in increments of 1 mm. Changing paper size, type, and color when trays 1–4 are set to adjustable mode, open the selected tray and load the desired paper. When you close the...

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    Paper and media loading paper in trays 3 and 4 of the tandem tray module the tandem tray module holds larger amounts of paper for fewer printing interruptions. It contains three trays. Tray 2 holds paper sizes up to sra3/12 x 18 in. Trays 3 and 4 hold a4/letter size paper only. Note: do not load cus...

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    Paper and media loading paper in tray 5 (bypass tray) the bypass tray supports the widest variety of media types. It is primarily intended for small quantity jobs using special media. The tray extension provides support for larger paper. Notes: • for faster print speeds, load paper 320 mm (12.6 in.)...

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    Paper and media loading paper in tray 6 (high-capacity feeder) 1. Pull tray 6 out of the feeder until it stops. 2. Open the side gate until it stops. 3. Fan the edges of the paper before loading it into the paper trays. This procedure separates any sheets of paper that are stuck together and reduces...

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    Paper and media 5. Slide the guides so they touch the edges of the paper. 6. Close the tray. 7. Verify the size, type, and color of the paper. Change the selection for any incorrect setting. 8. On the printer touch screen, touch confirm . Configuring tray 6 in the high-capacity feeder tray 6 is a de...

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    Paper and media 8. Lift the pin and guide it to the desired paper size in the slot on top of the side gate. 9. Release the pin to lock it into place. 64 xerox ® workcentre ® 7970 multifunction printer user guide.

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    Paper and media printing on special paper this section includes: • envelopes ............................................................................................................................................................................ 65 • labels .........................................

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    Paper and media loading envelopes in tray 5 1. Open tray 5 by rotating it outward. 2. Load envelopes in the tray with the flaps closed, flaps up, and flaps on the leading edge, toward the right. 3. Center the stack, then slide the guides until they lightly touch the edges of the stack. 4. Verify the...

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    Paper and media loading the envelope tray 1. Pull out the envelope tray until it stops. 2. Load the envelopes in the envelope tray with the flaps closed, flaps down, and on the leading edge, toward the left. Notes: • maximum stack height of 43 mm (1.7 in.) • the envelope tray accepts envelope weight...

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    Paper and media labels you can print labels from any tray. Guidelines for printing labels • use labels designed for laser printing. • do not use vinyl labels. • do not feed a sheet of labels through the printer more than once. • do not use dry gum labels. • print only on one side of the sheet of lab...

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    Paper and media loading labels in trays 1–4 1. Pull out the tray until it stops. 2. Ensure that the guide locks are set in the correct position for the size labels you are loading. For details, see setting the guide locks in the 500-sheet adjustable trays on page 58. Note: trays 1–4 accept labels (1...

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    Paper and media loading labels in tray 5 1. Open tray 5 and pull out the extension tray for larger sizes. If already opened, remove any paper that is a different size or type. 2. Move the width guides to the edges of the tray. 70 xerox ® workcentre ® 7970 multifunction printer user guide.

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    Paper and media 3. Load the labels in the tray. Do one of the following: − for long-edge feed, load labels face down with the top edge toward the front of the tray. − for short-edge feed, load labels face down with the top edge to the left. Notes: • do not load paper above the maximum fill line. Ove...

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    Paper and media 5. When prompted, select an option: − to confirm the paper type and size, touch confirm . − to select a new paper size, touch size . To select a new paper type, touch type . To select a new paper color, touch color . When finished, touch confirm . Notes: • to change the size, type, a...

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    Paper and media transparencies transparencies can be printed from trays 1–5. For best results, use only recommended xerox ® transparencies. Caution: the xerox warranty, service agreement, or xerox total satisfaction guarantee does not cover damage caused by using unsupported paper or specialty media...

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    This chapter includes: • printing overview ............................................................................................................................................................. 76 • selecting printing options ......................................................................

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    Printing printing overview before printing, your computer and the printer must be plugged in, turned on, and connected to an active network. Make sure that you have the correct print driver software installed on your computer. For details, see installing the software on page 44. 1. Select the approp...

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    Printing selecting printing options this section includes: • print driver help................................................................................................................................................................ 77 • windows printing options ..................................

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    Printing windows printing options setting default printing options for windows when you print from any software application, the printer uses the print job settings specified in the printing preferences window. You can specify your most common printing options and save them so that you do not have t...

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    Printing selecting finishing options for windows if your printer has a finisher installed, you can select finishing options in the properties window of the print driver. Note: not all options listed are supported on all printers. Some options apply only to a specific printer model, configuration, op...

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    Printing macintosh printing options selecting printing options for macintosh to use specific printing options, change the settings before sending the job to the printer. 1. With the document open in your application, click file > print . 2. Select your printer from the list. 3. Select xerox ® featur...

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    Printing saving a set of commonly used printing options for macintosh you can define and save a set of options, so that you can apply them to future print jobs. To save a set of printing options: 1. With the document open in your application, click file > print . 2. Select your printer from the prin...

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    Printing to create a job ticket using the command line: 1. On the command line, as the root user, type xeroxprtmgr . 2. Select the desired options. 3. Click save as , then store the job ticket in a public location, such as /tmp. Note: personally identifiable information, such as a secure print passc...

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    Printing managing jobs this section includes: • managing jobs at the control panel ........................................................................................................................ 83 • managing secure and held print jobs ..........................................................

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    Printing to delete a job: 1. At the control panel, press the job status button. 2. From any of the job type tabs, touch the job. 3. Touch delete . Notes: • the system administrator can restrict users from deleting jobs. If a system administrator has restricted job deletion, you can view the jobs, bu...

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    Printing managing jobs in centreware internet services you can view a list of active jobs and delete print jobs from the active jobs list in centreware internet services. You can also print, copy, move, or delete saved jobs. For details, see the help in centreware internet services. Xerox ® workcent...

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    Printing printing features this section includes: • printing on both sides of the paper .......................................................................................................................... 86 • selecting paper options for printing ..................................................

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    Printing 2-sided page layout options you can specify the page layout for 2-sided printing, which determines how the printed pages turn. These settings override the application page orientation settings. Portrait landscape portrait 2-sided print portrait 2-sided print, flip on short edge landscape 2-...

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    Printing printing booklets with 2-sided printing, you can print a document in the form of a small booklet. Create booklets from any paper size that is supported for 2-sided printing. The driver automatically reduces each page image and prints four page images per sheet of paper, two page images on e...

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    Printing the color by words tab provides a three-step process for defining custom color correction. By making a selection from each of the three fields, you create a sentence for controlling the color characteristics of the document. You can create several sentences to more precisely control the col...

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    Printing printing insert pages you can add blank or pre-printed insert pages before page one of each document or after designated pages within a document. Adding an insert after designated pages within a document separates sections, or acts as a marker or placeholder. Ensure that you specify the pap...

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    Printing scaling you can reduce the image to as little as 25% of its original size or enlarge it as much as 400%. In windows, the scale options are located in the print driver on the printing options tab. 50% 100% 200% 1. To access scaling options, to the right of the paper field, click the arrow, t...

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    Printing printing watermarks a watermark is special purpose text that can be printed across one or more pages. For example, you can add a word like copy, draft, or confidential as a watermark instead of stamping it on a document before distribution. Notes: • not all options listed are supported on a...

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    Printing 4. Click pages , then select the pages on which to print the watermark: − print on all pages prints the watermark on all pages of your document. − print on page 1 only prints the watermark only on the first page of the document. 5. Click ok . Printing mirror images if the postscript driver ...

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    Printing selecting job completion notification for windows you can select to be notified when your job finishes printing. A message appears on your computer screen with the name of the job and the name of the printer where it was printed. Note: this feature is available on a computer printing to a n...

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    Printing printing special job types this section includes: • secure print ........................................................................................................................................................................ 95 • sample set ............................................

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    Printing sending a secure print job 1. On the printing options tab, from the job type list, select secure print . 2. Type a 4–10 digit passcode for the secure print job. 3. In the confirm passcode field, type the passcode again. Notes: • if you do not supply a passcode, the printer assigns a passcod...

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    Printing sample set the sample set job type allows you to print a sample copy of a multiple-copy job and hold the remaining copies at the printer. After you review the sample copy, you can select the job name from the printer control panel to print the additional copies. Sending a sample set print j...

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    Printing delay print you can delay a print job for up to 24 hours from the original job submission time. Enter the time at which you would like the job to print. If the time you enter is earlier than the time that you submit the print job, it prints on the following day. The delayed print default ti...

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    Printing − click the arrow to the right of the field, then select a folder name from the list. − click the arrow to the right of the field, then select default public folder . 4. To print the job now and also save the job, select the print and save check box. 5. Select public . 6. Click ok . 7. Veri...

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    Printing 4. To print the job now and also save the job, select the print and save check box. 5. To store your job at the printer, select private . 6. In the passcode field, type a passcode. The passcode is associated with your user name. After you set a passcode, it becomes the default passcode for ...

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    Printing held print jobs jobs can be held or paused for various reasons. For example, if the printer is out of paper, the job holds. If you send a sample job, the first copy of the job prints and the rest of the copies hold until you release them. If the system administrator has configured the hold ...

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    Printing print from print from allows printing of documents stored on the printer, on a computer on a network, or on a usb flash drive. Printing from a usb flash drive you can print .Pdf , .Tiff , and .Xps files directly from a usb flash drive. Notes: • if usb ports are disabled, you cannot use a us...

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    Printing printing from mailbox print from mailbox allows you to print a file that is stored in a folder on the printer hard drive. To print from a mailbox: 1. At the control panel, press the services button, then touch print from . 2. Select mailbox , then touch the name of the folder containing the...

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    This chapter includes: • basic copying .................................................................................................................................................................. 106 • selecting copy settings .......................................................................

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    Copying basic copying 1. To clear previous settings, press the yellow clear all button on the control panel. 2. Load your original documents: − use the document glass for single pages or paper that cannot be fed using the document feeder. Place the first page of the document face down, in the top le...

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    Copying duplex automatic document feeder insert originals face up, with page one on top. The duplex automatic document feeder scans both sides of 2-sided documents at the same time. • the confirmation indicator illuminates when you load the originals correctly. • adjust the paper guides so they fit ...

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    Copying selecting copy settings this section includes: • basic settings .................................................................................................................................................................. 109 • image-quality settings........................................

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    Copying basic settings this section includes: • selecting color or black and white copies ........................................................................................................... 109 • reducing or enlarging the image ...................................................................

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    Copying − to reduce or enlarge proportionally, touch reduce/enlarge , then touch proportional % . • to reduce or enlarge the percentage incrementally, touch plus (+) or minus (-) . • to reduce or enlarge the percentage using the alphanumeric keypad, touch the current displayed value. • presets (x-y%...

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    Copying − 2->2 sided scans both sides of the originals and produces 2-sided copies. To rotate the second sides, touch rotate side 2 . − 2->1 sided scans both sides of the originals and produces 1-sided copies. 3. Press the green start button. − the document feeder automatically copies both sides of ...

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    Copying image-quality settings this section includes: • specifying the original type ..................................................................................................................................... 112 • adjusting brightness, sharpness, and saturation ..............................

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    Copying automatically suppressing background variation when scanning originals printed on thin paper, text or images printed on one side of the paper can be seen on the other side. Use the auto suppression setting to reduce the sensitivity of the printer to variations in light background colors. To ...

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    Copying adjusting the color balance if you have a color original, you can adjust the balance of the printing colors between cyan, magenta, yellow, and black before printing your copy. To adjust the color balance: 1. Press the services home button, then touch copy . 2. Touch the image quality tab, th...

  • Page 115

    Copying layout settings this section includes: • specifying the orientation of the original ........................................................................................................... 115 • specifying the size of the original .............................................................

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    Copying selecting book copying when copying a book, magazine, or other bound document, you can copy either the left or right page onto a single sheet of paper. You can copy both the left and right pages onto two sheets of paper, or as a single image on one sheet of paper. Note: you must use the docu...

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    Copying erasing the edges of copies you can erase content from the edges of your copies by specifying the amount to erase on the right, left, top, and bottom edges. To erase edges on copies: 1. Press the services home button, then touch copy . 2. Touch the layout adjustment tab, then touch edge eras...

  • Page 118

    Copying output format settings this section includes: • creating a booklet ......................................................................................................................................................... 118 • including covers ...................................................

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    Copying including covers you can print the first and last pages of your copy job on different paper, such as colored or heavyweight paper. The printer selects the paper from a different tray. The covers can be blank or printed. Note: the paper used for the covers must be the same size as the paper u...

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    Copying 5. Under start chapter, select an option: − on right page specifies the front side of the paper. − on left page specifies the back side of the paper. 6. Touch add . That page is added to the list on the right side of the screen. 7. Repeat the three previous steps to set other pages. 8. Touch...

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    Copying specifying exception pages you can print exception pages in a copy job using paper from a different tray. The paper used for the exception pages must be the same size as the paper used for the rest of the document. Note: you cannot add exception pages if the paper supply is set to auto selec...

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    Copying b. Touch apply to , then select an option. C. Touch the starting page number field, then use the alphanumeric keypad to enter the page number. D. Touch an arrow to position the page number in the header or footer. The sample page shows the location of the page number. E. Touch ok . F. To cha...

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    Copying adding transparency separators you can add blank sheets of paper between each printed transparency. The size and orientation of the separators must be the same as the transparencies. Note: transparency separators cannot be added if the paper supply is set to auto select. To add transparency ...

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    Copying repeating an image you can make multiple copies of an original image on one or both sides of the paper. This is useful for duplicating a small image. To repeat an image on a sheet of paper: 1. Press the services home button, then touch copy . 2. Touch the output format tab, then touch page l...

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    Copying id card copying this section includes: • copying an id card ....................................................................................................................................................... 125 • selecting color or black and white copies ...................................

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    Copying selecting color or black and white copies if the original document contains color, you can create color or black and white copies. To select the output color: 1. Press the services home button, then touch id card copy . 2. Touch the id card copy tab. 3. Under output color, select an option: ...

  • Page 127

    Copying selecting the paper tray select a paper tray loaded with the desired paper to make copies on letterhead, colored paper, transparencies, or different paper sizes. To select the tray to use for id card copies: 1. Press the services home button, then touch id card copy . 2. Touch the id card co...

  • Page 128

    Copying 9. To lighten or darken the image for side 2, adjust the slider up or down. 10. Press the green start button. 11. Lift the document cover and remove the id card or document. Automatically suppressing background variation when scanning originals printed on thin paper, text or images printed o...

  • Page 129

    Copying advanced copying this section includes: • building a copy job ....................................................................................................................................................... 129 • printing a sample copy ....................................................

  • Page 130

    Copying printing a sample copy you can print a test copy of a complex copy job, before printing multiple copies. This feature prints a single copy and holds the remaining copies. After you inspect the sample, you can print or cancel the remaining copies. Note: the sample copy is not counted as part ...

  • Page 131

    This chapter includes: • basic scanning ................................................................................................................................................................ 132 • scanning to a folder ...........................................................................

  • Page 132

    Scanning basic scanning the scanning feature provides several methods for scanning and storing an original document. The scanning procedure using your printer differs from that of desktop scanners. The printer is connected typically to a network rather than a single computer, so you select a destina...

  • Page 133

    Scanning document glass • lift the document feeder cover and place the first page face down in the upper left corner of the document glass. • align the originals to the matching paper size printed on the edge of the glass. • the document glass accepts paper sizes up to 297 x 432 mm (11.7 x 17 in.). ...

  • Page 134

    Scanning scanning to a folder this section includes: • scanning to the public folder .................................................................................................................................... 134 • scanning to a private folder ..................................................

  • Page 135

    Scanning scanning to a private folder the system administrator creates private folders on the printer. Private folders can require a password. You can use centreware internet services to create your own private folders. For details, see creating a private folder on page 135. To scan to a private fol...

  • Page 136

    Scanning retrieving scan files to retrieve your scanned images, use centreware internet services to copy the scan files from the printer to your computer. To retrieve your scan files: 1. At your computer, open a web browser, in the address field, type the ip address of the printer, then press enter ...

  • Page 137

    Scanning scanning to network file repositories this section includes: • scanning to a predefined network file repository ........................................................................................... 137 • adding a scan destination ..........................................................

  • Page 138

    Scanning adding a scan destination 1. At your computer, open a web browser, in the address field, type the ip address of the printer, then press enter or return . 2. Click the scan tab. 3. In the display area, select templates . 4. Under template operations, click create new template . 5. In the new...

  • Page 139

    Scanning scanning to your home directory the scan to home feature allows you to scan an image to your home directory. Note: to use the scan to home function, you must log in with a valid user name and passcode. For details, see logging in on page 32. To scan an image to your home directory: 1. Load ...

  • Page 140

    Scanning setting scan options this section includes: • changing the basic scan settings ........................................................................................................................... 140 • selecting advanced settings .........................................................

  • Page 141

    Scanning 3. To adjust brightness, sharpness, and saturation: a. Touch image options . B. On the image options screen, adjust the sliders as needed: • lighten/darken lightens or darkens the image. • sharpness sharpens or softens the image. • saturation makes the image colors more vivid or pastel. C. ...

  • Page 142

    Scanning selecting layout adjustments layout adjustments provide additional settings for the size and orientation of the original, and erasing the edges. To select layout adjustments: 1. Press the services home button, then touch workflow scanning . 2. Touch the layout adjustment tab. 3. To specify ...

  • Page 143

    Scanning selecting filing options filing options provide additional settings for naming images, selecting image formats, and selecting behavior when a file name exists. To select filing options: 1. Press the services home button, then touch workflow scanning . 2. Touch the filing options tab. 3. To ...

  • Page 144

    Scanning 4. Program and scan the first segment: a. Load the originals for the first segment. B. Press the green start button on the control panel. Note: if a password is required, contact the system administrator. 5. Program and scan additional segments: a. Load the originals for the next segment. B...

  • Page 145

    Scanning scanning to a usb flash drive 1. Load the original on the document glass or in the document feeder. 2. Insert your usb flash drive in the usb port on the printer control panel. Note: if the usb flash drive is already in the usb memory port, press services home , then touch workflow scanning...

  • Page 146

    Scanning scanning to an email address this section includes: • sending a scanned image to an email address ................................................................................................ 146 • setting email options .......................................................................

  • Page 147

    Scanning setting email options you can change the following email settings: • file name • file format • message • reply to to change the email options: 1. Load the original on the document glass or in the document feeder. 2. Press the services home button, then touch email . 3. To change any of the ...

  • Page 148

    Scanning scanning to a destination this section includes: • sending a scanned image to a destination ........................................................................................................ 148 use scan to destination to send scanned images to a remote destination, such as an ftp ser...

  • Page 149

    This chapter includes: • basic faxing ..................................................................................................................................................................... 150 • sending an embedded fax .....................................................................

  • Page 150

    Faxing basic faxing you can send a fax in one of four ways: • fax , or embedded fax, scans the document and sends it directly to a fax machine. • server fax scans the document and sends it to a fax server, which transmits the document to a fax machine. • internet fax scans the document and emails it...

  • Page 151

    Faxing document glass • lift the document feeder cover and place the first page face down in the upper left corner of the document glass. • align the originals to the matching paper size printed on the edge of the glass. • the document glass accepts paper sizes up to 297 x 432 mm (11.7 x 17 in.). • ...

  • Page 152

    Faxing sending an embedded fax 1. Load the original document in the document feeder or on the document glass. 2. Press the services home button, then touch fax . 3. To address the fax, touch one or more options: − the enter number and press add field allows you to enter a fax number manually. Use th...

  • Page 153

    Faxing 8. Select more options as needed. For details, see selecting fax options on page 154. 9. Press the green start button. The printer scans the pages and transmits the document when all pages have been scanned. Note: to pause the job, press the stop button. On the touch screen, touch resume scan...

  • Page 154

    Faxing selecting fax options this section includes: • adjusting brightness and sharpness ...................................................................................................................... 154 • automatically suppressing background variation ..........................................

  • Page 155

    Faxing automatically suppressing background variation when scanning originals printed on thin paper, text or images printed on one side of the paper can be seen on the other side. Use the auto suppression setting to reduce the sensitivity of the printer to variations in light background colors. To s...

  • Page 156

    Faxing selecting reducing or splitting you can determine the method to use for handling images that are too large. To select reducing or splitting: 1. Press the services home button, then touch fax . 2. Touch the layout adjustment tab, then touch reduce/split . 3. Touch an option: − reduce to fit sh...

  • Page 157

    Faxing selecting the starting rate select the highest starting rate unless the destination for the fax you are sending has special requirements. To select the transmission speed for a fax: 1. Press the services home button, then touch fax . 2. Touch the fax options tab, then touch starting rate . 3....

  • Page 158

    Faxing sending a fax to a remote mailbox 1. Press the services home button, then touch server fax . 2. Touch the fax options tab, then touch mailboxes . 3. Touch send to remote mailbox . 4. To address the fax, select an option: − the fax number field allows you to enter a fax number. Use the alphanu...

  • Page 159

    Faxing deleting local mailbox documents 1. Press the services home button, then touch fax . 2. Touch the fax options tab, then touch mailboxes . 3. Touch delete local mailbox documents . 4. Touch the mailbox number field, then use the alphanumeric keypad to enter the mailbox number. 5. Touch the mai...

  • Page 160

    Faxing printing or deleting secure faxes 1. Press the services home button, then touch fax . 2. Touch the fax options tab, then touch local polling . 3. Under store for local polling, touch an option: − print all stored documents prints all stored fax documents. − delete all stored documents deletes...

  • Page 161

    Faxing building a fax job use this feature to fax an assorted group of originals, each with different settings. Each segment is programmed and scanned, and the images are stored temporarily in the printer. Once all segments have been stored, the individual segments are faxed as a single job. To buil...

  • Page 162

    Faxing sending a server fax if a fax server is connected to the network, you can send a document to a fax machine without requiring a dedicated telephone line. When using the server fax, a document is scanned and sent to a fax repository on the network. The fax server then sends the fax over a telep...

  • Page 163

    Faxing selecting server fax options this section includes: • adjusting brightness ..................................................................................................................................................... 163 • automatically suppressing background variation ..................

  • Page 164

    Faxing adjusting the contrast contrast is the relative difference between light and dark areas in an image. To adjust the contrast: 1. Press the services home button, then touch server fax . 2. Touch the image quality tab, then touch image enhancement . 3. On the image enhancement screen, select an ...

  • Page 165

    Faxing sending a delayed fax you can set a time in the future for the printer to send your fax job. The delay can range from 15 minutes through 24 hours. Note: before using this feature, set the printer to the current time. To specify the time to send your fax: 1. Press the services home button, the...

  • Page 166

    Faxing sending an internet fax if an smtp (email) server is connected to the network, a document can be sent to an email address. This feature eliminates the need for a dedicated telephone line and the associated service costs. When sending an internet fax, the document is scanned and sent to an ema...

  • Page 167

    Faxing 6. Adjust fax options as needed. 7. Press the green start button. The printer scans the pages and sends the document as an email attachment in .Pdf or .Tiff file format, when all pages have been scanned. Xerox ® workcentre ® 7970 multifunction printer 167 user guide.

  • Page 168

    Faxing selecting internet fax options this section includes: • adjusting brightness and sharpness ...................................................................................................................... 168 • automatically suppressing background variation .................................

  • Page 169

    Faxing adjusting the contrast contrast is the relative difference between light and dark areas in an image. To adjust the contrast: 1. Touch the services home button, then touch internet fax . 2. Touch the advanced settings tab, then touch image enhancement . 3. On the image enhancement screen, adju...

  • Page 170

    Faxing specifying the orientation of the original 1. Touch the services home button, then touch internet fax . 2. Touch the layout adjustment tab, then touch original orientation . 3. On the original orientation screen, touch the desired orientation: − upright images and sideways images refer to the...

  • Page 171

    Faxing printing an acknowledgment report if the status of each recipient is known, you can print a delivery status report. The printer waits for a delivery receipt from each recipient, then prints the report. Note: the report could be delayed depending on the response time of the recipients. To prin...

  • Page 172

    Faxing sending a lan fax local area network (lan) fax allows you to send faxes from the print driver on your computer to a fax machine over a telephone line. The fax window allows you to enter recipients, create a cover page with notes, and set options. Using the options you can select confirmation ...

  • Page 173

    Faxing using the address book this section includes: • adding an individual entry to the device address book ................................................................................ 173 • editing an individual address book entry ..................................................................

  • Page 174

    Faxing to add a recipient to the device address book using the fax feature: 1. Press the services home button, then touch fax . 2. Touch the enter fax number field. − to add the recipient to the address book, touch create new contact . − to add the new recipient information to an existing address bo...

  • Page 175

    Faxing editing or deleting favorites in the device address book 1. Press the services home button, then touch fax . 2. Touch address book . 3. Touch the down arrow, then touch contacts or all contacts . 4. Touch the desired entry, using the scroll arrows as needed. 5. Touch details . 6. To mark a co...

  • Page 177

    This chapter includes: • general precautions ...................................................................................................................................................... 178 • cleaning the printer ................................................................................

  • Page 178

    Maintenance general precautions caution: when cleaning your printer do not use organic or strong chemical solvents or aerosol cleaners. Do not pour fluids directly into any area. Use supplies and cleaning materials only as directed in this documentation. Warning: keep all cleaning materials out of t...

  • Page 179

    Maintenance cleaning the printer this section includes: • cleaning the document glass and document cover ....................................................................................... 179 • cleaning the document feed rollers .....................................................................

  • Page 180

    Maintenance cleaning the document feed rollers dirt on the document feed rollers can cause paper jams or deteriorate print quality. For best performance, clean the document feed rollers once a month. 1. Lift the lever and open the top cover of the document feeder. 2. While turning the rollers, wipe ...

  • Page 181

    Maintenance cleaning the second-side scanning lens assembly the second-side scanning lens assembly allows you to make 2-sided scans and copies with a single pass of the original. The assembly is on the left side of the document cover and includes a mirrored glass strip, a metal strip, a white-plasti...

  • Page 182

    Maintenance 3. Using a soft cloth moistened with water, wipe the mirrored glass, metal strip, both sides of the white-plastic strip, and the rollers. If dirt is difficult to remove, moisten a soft cloth with a small amount of neutral detergent. Then wipe them dry with a soft cloth. Caution: to preve...

  • Page 183

    Maintenance cleaning the printer exterior regular cleaning keeps the touch screen and control panel free from dust and dirt. To clean the printer exterior: 1. To avoid activating buttons and menus, press the energy saver button. 2. To remove fingerprints and smudges, clean the touch screen and contr...

  • Page 184

    Maintenance cleaning the printer interior cleaning the printhead lenses the printer is constructed with four printhead lenses. Clean all lenses as described in the following procedure. Caution: do not perform this procedure when the printer is copying or printing. 1. Open the front cover of the prin...

  • Page 185

    Maintenance 4. Each of the four printheads has its own cleaning tool. Slowly pull the printhead lens cleaner out until the three dots are visible. Note: the printhead lens cleaner does not detach from the printer. 5. Slowly push the printhead lens cleaner back into the printhead until it stops. 6. R...

  • Page 186

    Maintenance routine maintenance this section includes: • replacing the toner cartridges ................................................................................................................................ 186 • replacing the waste toner container ............................................

  • Page 187

    Maintenance caution: do not perform this procedure when the printer is copying or printing. 1. Open the front cover of the printer. 2. Place your fingers under the lip of the toner cartridge, then pull the toner cartridge straight out of the printer. 3. Remove the new toner cartridge from the packag...

  • Page 188

    Maintenance 4. Hold the new toner cartridge with the arrow facing up, then push the cartridge in slowly until it stops. 5. Push gently on the toner cartridge to ensure that it is seated. 6. Close the printer front cover. 188 xerox ® workcentre ® 7970 multifunction printer user guide.

  • Page 189

    Maintenance replacing the waste toner container a message appears on the control panel when the waste toner container must be replaced. When replacing the waste toner container, clean the printhead lenses. For details, see cleaning the printhead lenses on page 184. Caution: spread paper on the floor...

  • Page 190

    Maintenance 3. Pull the used waste toner container out slowly while supporting it with your other hand. 4. Place the used waste toner container in the plastic bag, then seal it firmly using the zipper. 5. Place the used waste toner container in the empty box. 6. Hold the left side of the new waste t...

  • Page 191

    Maintenance replacing the drum cartridges a message appears on the control panel when a drum cartridge must be replaced. Caution: do not expose the drum cartridge to direct sunlight or strong indoor fluorescent lighting. Do not touch or scratch the surface of the drum. Caution: do not perform this p...

  • Page 192

    Maintenance 3. Remove the packing material from the end of the new drum cartridge. 4. Rest the new cartridge, along with its black plastic protective shield, in the cartridge slot. Make sure to load the cartridge in the direction of the arrow on the top of the shield. 5. While keeping the guides ins...

  • Page 193

    Maintenance 9. Carefully remove the protective shield. 10. Push the drum cartridge until it stops. 11. Close the drum cartridge cover. 12. Turn the orange lever to the right to return it to the locked position. 13. Close the printer front cover. 14. Dispose of the protective shield and tape as norma...

  • Page 194

    Maintenance replacing the transfer belt cleaner a message appears on the control panel when the transfer belt cleaner must be replaced. Caution: do not perform this procedure when the printer is copying or printing. 1. Open the front cover of the printer. 2. Turn the orange lever to the right to unl...

  • Page 195

    Maintenance 4. Pull the transfer belt cleaner straight out of the printer. Warning: do not touch any toner adhering to the transfer belt cleaner. Do not tilt the transfer belt cleaner or toner could spill. 5. Remove the new transfer belt cleaner from the packaging. Retain the packaging. 6. Place the...

  • Page 196

    Maintenance 8. Support the new transfer belt cleaner with your left hand and slide it straight into the opening until it stops. 9. Push the orange knob in, then turn it clockwise until snug. 10. Turn the orange lever to the left to lock the belt cleaner. 11. Close the printer front cover. 196 xerox ...

  • Page 197

    Maintenance replacing the second bias transfer roller 1. A message appears on the control panel when the second bias transfer roller must be replaced. Remove paper from the left tray, then fold up the tray. 2. Open tray 5 (bypass) as shown (1). 3. While lifting up the release lever (2), open the top...

  • Page 198

    Maintenance 4. Remove the new transfer roller from the packaging. Retain the packaging. 5. Push the orange lever in the direction shown. 6. Lift the used transfer roller out of the printer. Note: do not touch any toner adhering to the transfer roller. 7. Place the used transfer roller in the plastic...

  • Page 199

    Maintenance 8. Place the new transfer roller in the printer as shown. Press down until the transfer roller clicks into place. 9. Remove the protective cover from the transfer roller. 10. Close cover a. Resetting supply life counters you must reset the supply life counters when you replace some suppl...

  • Page 200

    Maintenance replacing staple cartridges this section includes: • replacing staples in the main stapler of the business ready finisher ..................................................... 200 • replacing staples in the booklet maker of the business ready finisher .......................................

  • Page 201

    Maintenance 3. Grip the staple cartridge by the orange handle and pull it firmly toward you to remove it. 4. Pinch both sides of the staple case (1) and remove the staple case from the cartridge (2). 5. Insert the front side of the new staple case into the staple cartridge (1), then push the rear si...

  • Page 202

    Maintenance replacing staples in the booklet maker of the business ready finisher 1. Open the front door of the business ready finisher. 2. Grasp the booklet maker handle and pull the unit toward you until the staple cartridges appear on the top edge of the device. 3. To remove the staple cartridge ...

  • Page 203

    Maintenance 4. Turn the staple cartridge over. 5. To permit the staple cartridge handle to open out and away from the staple case, press in the green tabs, then pull back the handle. 6. To remove the staple case, press the rear of the case as shown. 7. Replace the staple case, then return the staple...

  • Page 204

    Maintenance emptying the hole punch waste container a message appears on the control panel when the hole punch waste container is full. Emptying the hole punch waste container in the business ready finisher warning: do not perform this procedure while the printer is copying or printing. 1. Open the ...

  • Page 205

    Maintenance 3. Empty the container. 4. Insert the container all the way into the finisher. 5. Close the front door of the business ready finisher. Xerox ® workcentre ® 7970 multifunction printer 205 user guide.

  • Page 206

    Maintenance billing and usage information billing and printer usage information appears on the billing information screen. The impression counts shown are used for billing. To view billing and usage information: 1. At the printer control panel, press the machine status button. 2. To view basic impre...

  • Page 207

    Maintenance ordering supplies this section includes: • locating the serial number ....................................................................................................................................... 207 • consumables ...................................................................

  • Page 208

    Maintenance other supplies other supplies are items required for options on certain printer configurations or accessories but are not required for daily use. Other supplies for this printer include the following items: • staple cartridge for the business ready finisher • staple cartridge for the bus...

  • Page 209

    Maintenance moving the printer • always turn off the printer and wait for the printer to shut down. To turn off the printer, verify that there are no jobs in the queue, then turn off the secondary power switch first. Wait 10 seconds after the touch screen goes dark, then turn off the main power swit...

  • Page 211

    This chapter includes: • general troubleshooting............................................................................................................................................. 212 • jams ......................................................................................................

  • Page 212

    Troubleshooting general troubleshooting this section includes: • printer has two power switches .............................................................................................................................. 212 • restarting the printer ...................................................

  • Page 213

    Troubleshooting restarting the printer 1. Locate the two power switches. 2. Turn off the switch on the top of the printer. A message appears on the control panel that warns that the printer is turning off. 3. If the printer turns off, then turn on the switch to restart the printer. 4. If the printer...

  • Page 214

    Troubleshooting printer resets or turns off frequently probable causes solutions the power cord is not correctly plugged into the outlet. Turn off the printer, confirm that the power cord is correctly plugged into the printer and the outlet, then turn on the printer. For details, see turning the pri...

  • Page 215

    Troubleshooting document fails to print probable causes solutions selected tray has wrong paper size loaded. To view the job status for a failed print on the touch screen: 1. At the printer control panel, press the job status button. 2. Find the failed print job in the list. 3. Note the status of th...

  • Page 216

    Troubleshooting document prints from wrong tray probable causes solutions application and print driver have conflicting tray selections. 1. Check the tray selected in the print driver. 2. Go to the page setup or printer settings of the application from which you are printing. 3. Set the paper source...

  • Page 217

    Troubleshooting date and time are incorrect the date and time are set automatically when the printer is connected to a network that has a network time protocol (ntp) server. Ntp is used to synchronize the internal clocks of computers over a network connection at system startup and every subsequent 2...

  • Page 218

    Troubleshooting scanner errors probable causes solutions scanner is not communicating. Turn off the printer, and check the scanner cable. Wait two minutes and turn the printer on again. If the problem is not resolved, contact your xerox ® service representative. 218 xerox ® workcentre ® 7970 multifu...

  • Page 219

    Troubleshooting jams this section includes: • clearing paper jams...................................................................................................................................................... 220 • clearing jams in the business ready finisher ....................................

  • Page 220

    Troubleshooting clearing paper jams this section includes: • clearing jams at trays 1–4 ........................................................................................................................................ 221 • clearing jams at tray 5 (bypass tray) ..................................

  • Page 221

    Troubleshooting clearing jams at trays 1–4 1. Before removing the tray from the printer, look at the jam message on the control panel. If another jam is shown, clear that jam inside the printer first. 2. Pull the tray out toward you until it stops. 3. Remove the paper from the tray. 4. If the paper ...

  • Page 222

    Troubleshooting clearing jams at tray 5 (bypass tray) 1. Remove the jammed paper from the tray. Make sure the paper feed entrance where the tray connects to the printer is clear. 2. If the paper is torn, check inside the printer for torn pieces of paper. 3. Fan the paper you removed and make sure th...

  • Page 223

    Troubleshooting clearing jams at door a 1. Remove paper from the left tray, then fold up the tray. 2. Open tray 5 as shown. 3. Lift release lever 2. Xerox ® workcentre ® 7970 multifunction printer 223 user guide.

  • Page 224

    Troubleshooting 4. Open door a as shown. Warning: the area around the fuser can be hot. Use caution to avoid injury. Caution: do not touch the transfer belt. Touching the belt can reduce image quality or damage the transfer belt. Do not touch the transfer roller. Touching the roller can reduce image...

  • Page 225

    Troubleshooting 6. If the paper is jammed at the exit to the center output tray, pull the paper in the direction shown. Note: toner can adhere to the transfer roller. The toner that does adhere to the transfer roller does not affect print quality. 7. If paper is jammed in the fuser, to open the fuse...

  • Page 226

    Troubleshooting 9. If the paper is jammed at the bottom entry of the fuser, remove it as shown. 10. Return the green lever a1 to its locked position. 11. Close door a, then close tray 5. 226 xerox ® workcentre ® 7970 multifunction printer user guide.

  • Page 227

    Troubleshooting clearing jams at door b 1. Open tray 5 as shown (1). 2. While lifting the release lever (2), open door b as shown (3). 3. Remove the jammed paper as shown. Note: if the paper is torn, remove all torn pieces from the printer. 4. Close door b, then close tray 5. Xerox ® workcentre ® 79...

  • Page 228

    Troubleshooting clearing jams at door c 1. Pull the release lever and open door c. 2. Remove the jammed paper as shown. Note: if the paper is torn, remove all torn pieces from the printer. 3. For paper jammed in the upper position, look inside the printer to remove it. Note: if the paper is inaccess...

  • Page 229

    Troubleshooting clearing jams at door d 1. Remove paper from the left tray, then fold up the tray. 2. Open tray 5 as shown (1). 3. While lifting the release lever (2), open the top left cover a as shown (3). Warning: the area around the fuser can be hot. Use caution to avoid injury. Caution: do not ...

  • Page 230

    Troubleshooting 4. Open the left tray as shown. 5. Lift the lever up to open door d. 6. Remove the jammed paper as shown. Note: if the paper is torn, remove all torn pieces from the printer. 7. Close door d. 8. Close door a, then close tray 5. 230 xerox ® workcentre ® 7970 multifunction printer user...

  • Page 231

    Troubleshooting clearing jams in the document feeder 1. Lift the lever and open the top cover of the document feeder as shown. 2. If the original is not caught in the entry to the document feeder, pull it straight out in the direction shown. 3. If the message on the control panel instructs you to tu...

  • Page 232

    Troubleshooting 4. If the message instructs you to open the inner cover, lift the lever with the green tab to open the inner cover. 5. Turn the green wheel in the direction shown to move the original out of the feeder. Carefully remove the jammed original. 6. Close the inner cover, then close the to...

  • Page 233

    Troubleshooting 9. Lower the document feeder tray. 10. If the original is not wrinkled or torn, load it into the feeder again following the instructions on the touch screen. Note: after clearing a document feeder jam, reload the entire document, including the pages already scanned. The printer autom...

  • Page 234

    Troubleshooting clearing jams in the business ready finisher this section includes: • clearing jams in the center tray ............................................................................................................................. 234 • clearing jams in the finisher transport ............

  • Page 235

    Troubleshooting clearing jams in the finisher transport 1. Open the finisher transport cover. 2. Remove the jammed paper. Note: if the paper is torn, remove all torn pieces from the finisher. 3. Close the finisher transport cover. Xerox ® workcentre ® 7970 multifunction printer 235 user guide.

  • Page 236

    Troubleshooting clearing jams at 3a in the finisher 1. If the paper is visible at the output tray exit, remove the paper by pulling it in the direction shown. 2. Open the front door of the business ready finisher. 3. Lift green handle 3a. 236 xerox ® workcentre ® 7970 multifunction printer user guid...

  • Page 237

    Troubleshooting 4. Carefully remove the paper. Note: if the paper is torn, remove all torn pieces from the finisher. 5. Return green handle 3a to its original position. 6. Close the front door of the business ready finisher. Xerox ® workcentre ® 7970 multifunction printer 237 user guide.

  • Page 238

    Troubleshooting clearing jams at 3c in the finisher 1. Open the front door of the business ready finisher. 2. Move green lever 3c to the left. 3. Carefully remove the paper. Notes: • if the paper is torn, remove all torn pieces from the finisher. • if the paper is inaccessible, or if the control pan...

  • Page 239

    Troubleshooting 4. Return green lever 3c to its original position. 5. Close the front door of the business ready finisher. Xerox ® workcentre ® 7970 multifunction printer 239 user guide.

  • Page 240

    Troubleshooting clearing jams at 3d in the finisher 1. Open the front door of the finisher, then locate green lever 3d. 2. Move green lever 3d to the right. 3. Carefully remove the paper. Note: if the paper is torn, remove all torn pieces from the finisher. 240 xerox ® workcentre ® 7970 multifunctio...

  • Page 241

    Troubleshooting 4. Return green lever 3d to its original position. 5. Close the front door of the business ready finisher. Xerox ® workcentre ® 7970 multifunction printer 241 user guide.

  • Page 242

    Troubleshooting clearing jams at 4 in the finisher 1. Open the front door of the business ready finisher. 2. Using the green handle, pull out unit 4 until it stops. 3. To remove the jammed paper, turn green knob 4 in either direction as shown. Note: if the paper is torn, remove all torn pieces from ...

  • Page 243

    Troubleshooting 4. Return unit 4 to its original position. 5. Close the front door of the business ready finisher. Xerox ® workcentre ® 7970 multifunction printer 243 user guide.

  • Page 244

    Troubleshooting clearing jams in the booklet tray 1. Open the front door of the business ready finisher. 2. To release the jammed paper, turn green knob 4 in the direction shown. 244 xerox ® workcentre ® 7970 multifunction printer user guide.

  • Page 245

    Troubleshooting 3. To remove the paper, pull it in the direction shown. Note: if the paper is torn, remove all torn pieces from the finisher. 4. Close the front door of the business ready finisher. Xerox ® workcentre ® 7970 multifunction printer 245 user guide.

  • Page 246

    Troubleshooting clearing jams in the cz folder this section includes: • clearing jams at 2a in the cz folder...................................................................................................................... 246 • clearing jams at 2b in the cz folder..................................

  • Page 247

    Troubleshooting 3. Carefully remove the paper. Note: if the paper is torn, remove all torn pieces from the folder. 4. Return green handle 2a to its original position. 5. Close the front door of the cz folder. Xerox ® workcentre ® 7970 multifunction printer 247 user guide.

  • Page 248

    Troubleshooting clearing jams at 2b in the cz folder 1. Open the front door of the cz folder. 2. Move green lever 2b to the left. 3. Carefully remove the paper. Note: if the paper is torn, remove all torn pieces from the folder. 248 xerox ® workcentre ® 7970 multifunction printer user guide.

  • Page 249

    Troubleshooting 4. Return lever 2b to its original position. 5. Close the front door of the cz folder. Xerox ® workcentre ® 7970 multifunction printer 249 user guide.

  • Page 250

    Troubleshooting clearing jams at 2e in the cz folder 1. To access lever 2e, open the front door of the cz folder, then open the folder tray 2d. 2. Move green lever 2e to the right. 3. Carefully remove the paper. Note: if the paper is torn, remove all torn pieces from the folder. 250 xerox ® workcent...

  • Page 251

    Troubleshooting 4. Return green lever 2e to its original position. 5. Close the folder tray, then close the front door of the cz folder. Xerox ® workcentre ® 7970 multifunction printer 251 user guide.

  • Page 252

    Troubleshooting clearing jams at 2f in the cz folder 1. To access lever 2f, open the front door of the cz folder, then open the folder tray 2d. 2. Move green lever 2f to the right. 3. Carefully remove the paper. Note: if the paper is torn, remove all torn pieces from the folder. 252 xerox ® workcent...

  • Page 253

    Troubleshooting 4. Return green lever 2f to its original position. 5. Close the folder tray, then close the front door of the cz folder. Xerox ® workcentre ® 7970 multifunction printer 253 user guide.

  • Page 254

    Troubleshooting clearing jams at 2g in the cz folder 1. Open the front door of the cz folder. 2. Move green lever 2g to the right. 3. Carefully remove the paper. Note: if the paper is torn, remove all torn pieces from the folder. 254 xerox ® workcentre ® 7970 multifunction printer user guide.

  • Page 255

    Troubleshooting 4. Return green lever 2g to its original position. 5. Close the front door of the cz folder. Xerox ® workcentre ® 7970 multifunction printer 255 user guide.

  • Page 256

    Troubleshooting minimizing paper jams the printer is designed to function with minimal paper jams using xerox supported paper. Other paper types can cause jams. If supported paper is jamming frequently in one area, clean that area of the paper path. To avoid damage, always remove jammed paper carefu...

  • Page 257

    Troubleshooting troubleshooting paper jams this section includes: • multiple sheets pulled together .............................................................................................................................. 257 • jams in the document feeder ..........................................

  • Page 258

    Troubleshooting paper misfeeds and paper size jams probable causes solutions the paper is not correctly positioned in the tray. • remove the misfed paper and reposition it properly in the tray. • adjust the paper guides in the tray to match the size of the paper. The paper tray is too full. Remove s...

  • Page 259

    Troubleshooting paper jam message stays on probable causes solutions some paper remains jammed in the printer. Recheck the media path and make sure that you have removed all of the jammed paper. One of the printer doors is open. Check the doors on the printer. Close any door that is open. Note: chec...

  • Page 260

    Troubleshooting clearing staple jams this section includes: • clearing main staple jams in the business ready finisher ........................................................................... 260 • clearing staple jams in the business ready finisher booklet maker ....................................

  • Page 261

    Troubleshooting 3. Grip the staple cartridge by the orange handle and pull it firmly toward you to remove it. 4. Pull the staple cartridge clamp firmly in the direction shown to open it. 5. Remove the jammed staples (1), then push the clamp in the direction shown until it snaps into the locked posit...

  • Page 262

    Troubleshooting 6. Return the staple cartridge assembly to its original position. 7. Close the finisher front door. Clearing staple jams in the business ready finisher booklet maker 1. Open the front door of the business ready finisher. 2. Grasp the booklet maker handle and pull the unit toward you ...

  • Page 263

    Troubleshooting 3. To remove the staple cartridge from the booklet maker, push down on the staple cartridge handle, as shown, then pull the cartridge out and up. 4. Turn the staple cartridge over. 5. To permit the staple cartridge handle to open out and away from the staple case, press in the green ...

  • Page 264

    Troubleshooting 7. To open to the staple cartridge, pull it firmly in the direction shown. Warning: the points of the jammed staples are sharp. Remove the jammed staples carefully. 8. Remove the jammed staples, then push the clamp in the direction shown until it snaps into the locked position. 9. Re...

  • Page 265

    Troubleshooting print-quality problems this section includes: • controlling print quality .............................................................................................................................................. 266 • troubleshooting print-quality problems .........................

  • Page 266

    Troubleshooting controlling print quality various factors can affect the quality of the output of your printer. For consistent and optimum print quality, use paper designed for your printer, and correctly set the print-quality mode and color adjustments. Follow the guidelines in this section to main...

  • Page 267

    Troubleshooting color corrections and color adjustments set the color correction to xerox automatic color for best printing results of mixed text, graphics, and images on a range of supported paper. For instructions on setting the color correction, see using color corrections. Follow these guideline...

  • Page 268

    Troubleshooting troubleshooting print-quality problems this section includes: • printing the troubleshooting print-quality pages ............................................................................................. 268 • eliminating the paper or media as the problem ............................

  • Page 269

    Troubleshooting isolating the problem to the printer or to the application when you are sure that the paper is supported and in good condition, use the following steps to isolate the problem: 1. From the control panel of the printer, print the pages for diagnosing print quality. For details, see pri...

  • Page 270

    Troubleshooting troubleshooting print-quality problems in the printer if you have print-quality problems when printing a demo page or the configuration report from the control panel, the problem is in the printer. To find the source of the problem: 1. At the control panel, print the troubleshooting ...

  • Page 271

    Troubleshooting print-quality problems and solutions use the following table to find solutions to print-quality problems. Note: to print procedures on resolving print-quality problems, at the printer control panel, press the machine status button. Then touch machine information > information pages >...

  • Page 272

    Troubleshooting problem solution colors too light or too dark the print or color density is too light, missing, or the background is foggy. 1. Verify that the paper you are using is the correct type for the printer and is loaded properly. For details, see supported paper on page 50. 2. Verify that t...

  • Page 273

    Troubleshooting copy and scan problems if the copy or scan quality is poor, refer to the following table. Symptoms solutions lines or streaks only present in copies made from the document feeder. There is debris on the document glass. When scanning, the paper from the document feeder passes over the...

  • Page 274

    Troubleshooting fax problems this section includes: • problems sending faxes .............................................................................................................................................. 274 • problems receiving faxes ....................................................

  • Page 275

    Troubleshooting symptoms probable causes solutions the fax feature is not installed or is not enabled. Ensure that the fax feature is installed and enabled. Server fax is enabled. Ensure that server fax is disabled. An access number is required to connect to an outside line. If the printer is connec...

  • Page 276

    Troubleshooting getting help this section includes: • control panel messages .............................................................................................................................................. 276 • using the integrated troubleshooting tools ..................................

  • Page 277

    Troubleshooting viewing fault and alert messages on the control panel when a fault or alert condition occurs, a message appears on the control panel to inform you of the problem. Alert messages inform you about printer conditions, such as low supplies or open doors, that require your attention. Faul...

  • Page 278

    Troubleshooting specifying the source tray for printing information pages 1. At the printer control panel, press the machine status button, then touch the tools tab. 2. Touch device settings > paper management > tray settings . 3. Determine the tray with the lowest priority value. If it is the tray ...

  • Page 279

    Troubleshooting viewing printer supply status 1. At the control panel, press machine status , then touch the supplies tab. 2. To view details about a toner cartridge, including the part number for reordering, touch black , cyan , magenta , or yellow . 3. To return to the supplies tab, touch close . ...

  • Page 280

    Troubleshooting more information you can obtain more information about your printer from these sources: resource location installation guide packaged with the printer. Other documentation for your printer www.Xerox.Com/office/wc7970docs recommended media list united states: www.Xerox.Com/paper europ...

  • Page 281

    This appendix includes: • printer configurations and options ........................................................................................................................ 282 • physical specifications ...........................................................................................

  • Page 282

    Specifications printer configurations and options standard features the xerox ® workcentre ® 7970 multifunction printer provides the following features: • copy, print, scan, internet fax, and server fax • scan to usb and print from usb mass storage devices • copy speed of up to 70 ppm for color or b...

  • Page 283

    Specifications options and upgrades • business ready finisher with 2/3 or 2/4 hole punch • business ready booklet maker finisher with 2/3 or 2/4 hole punch • cz folder • swedish hole punch • envelope tray • 2000-sheet high-capacity feeder • standard work surface • one line and dual line fax kits • e...

  • Page 284

    Specifications physical specifications base configuration • width: 110.7 cm (43.6 in.) • depth: 69.9 cm (27.5 in.) • height: 114.9 cm (45.2 in.) • weight: 151.9 kg (334.2 lb.) configuration with business ready finisher and booklet maker • width: 183.7 cm (72.3 in.) • depth: 69.9 cm (27.5 in.) • heig...

  • Page 285

    Specifications clearance requirements clearance requirements for base configuration xerox ® workcentre ® 7970 multifunction printer 285 user guide.

  • Page 286

    Specifications clearance requirements for configuration with business ready finisher and booklet maker 286 xerox ® workcentre ® 7970 multifunction printer user guide.

  • Page 287

    Specifications clearance requirements for configuration with business ready finisher, booklet maker, and cz folder xerox ® workcentre ® 7970 multifunction printer 287 user guide.

  • Page 288

    Specifications clearance requirements for configuration with business ready finisher, booklet maker, cz folder, and high-capacity feeder 288 xerox ® workcentre ® 7970 multifunction printer user guide.

  • Page 289

    Specifications environmental specifications temperature operating: 10–28°c (50–83°f) relative humidity operating: 15% to 85% (non-condensing) elevation for optimum performance, use the printer at elevations below 2500 m (8200 ft.). Xerox ® workcentre ® 7970 multifunction printer 289 user guide.

  • Page 290

    Specifications electrical specifications power supply voltage frequency current required 110–127 vac +/-10% 50 hz +/- 3 hz 60 hz +/- 3 hz 16 a 220–240 vac +/-10% 50 hz +/- 3 hz 60 hz +/- 3 hz 10 a 290 xerox ® workcentre ® 7970 multifunction printer user guide.

  • Page 291

    Specifications performance specifications printing resolution maximum resolution: 1200 x 2400 dpi print speed xerox reports speeds for continuous printing using long-edge feed on a4 (210 x 297 mm, 8.27 x 11.69 in.) or letter (216 x 279 mm, 8.5 x 11 in.) bond 60–105 g/m² (18–28 lb.) paper from any tr...

  • Page 292

    Specifications environmental, health, and safety contact information for more information on environment, health, and safety in relation to this xerox product and supplies, contact the following customer help lines: united states and canada: 1-800-ask-xerox (1-800-275-9376) europe: +44 1707 353 434 ...

  • Page 293

    This appendix includes: • basic regulations ........................................................................................................................................................... 294 • copy regulations ................................................................................

  • Page 294

    Regulatory information basic regulations xerox has tested this printer to electromagnetic emission and immunity standards. These standards are designed to mitigate interference caused or received by this printer in a typical office environment. United states fcc regulations this equipment has been t...

  • Page 295

    Regulatory information certifications in europe the ce mark applied to this equipment symbolizes a declaration of conformity by xerox with the following applicable directives of the european union as of the dates indicated: • december 12, 2006 council directive 2006/95/ec as amended. This is a direc...

  • Page 296

    Regulatory information european union lot 4 imaging equipment agreement environmental information environmental information providing environmental solutions and reducing cost the following information has been developed to assist users and has been issued in relation to the european union (eu) ener...

  • Page 297

    Regulatory information power consumption and energy saver activation time the amount of electricity a product consumes depends on the way the device is used. This product is designed and configured to enable you to reduce your electricity costs. After the last print, the device switches to ready mod...

  • Page 298

    Regulatory information lärmemission maschinenlärminformations-verordnung 3. Gpsgv: der höchste schalldruckpegel beträgt 70 db(a) oder weniger gemäß en iso 7779. Importeur xerox gmbh hellersbergstraße 2-4 41460 neuss deutschland turkey rohs regulation in compliance with article 7 (d), we hereby certi...

  • Page 299

    Regulatory information xerox ® workcentre ® 7970 multifunction printer 299 user guide.

  • Page 300

    Regulatory information copy regulations united states congress, by statute, has forbidden the reproduction of the following subjects under certain circumstances. Penalties of fine or imprisonment may be imposed on those guilty of making such reproductions. 1. Obligations or securities of the united ...

  • Page 301

    Regulatory information 4. Certificate of citizenship or naturalization. Foreign naturalization certificates may be photographed. 5. Passports. Foreign passports may be photographed. 6. Immigration papers. 7. Draft registration cards. 8. Selective service induction papers that bear any of the followi...

  • Page 302

    Regulatory information • impressed or adhesive stamps used for the purpose of revenue by the government of canada or of a province or by the government of a state other than canada • documents, registers, or records kept by public officials charged with the duty of making or issuing certified copies...

  • Page 303

    Regulatory information fax regulations united states fax send header requirements the telephone consumer protection act of 1991 makes it unlawful for any person to use a computer or other electronic device, including a fax machine, to send any message unless such message clearly contains in a margin...

  • Page 304

    Regulatory information to order the correct service from the local telephone company, you could also have to quote the codes in the following list: • facility interface code (fic) = 02ls2 • service order code (soc) = 9.0y caution: ask your local telephone company for the modular jack type installed ...

  • Page 305

    Regulatory information canada this product meets the applicable industry canada technical specifications. A representative designated by the supplier should coordinate repairs to certified equipment. Repairs or alterations made by the user to this device, or device malfunctions, could cause the tele...

  • Page 306

    Regulatory information pan-european analog pstn and compatible pbx certifications finland lithuania spain france luxembourg sweden germany malta united kingdom this product has been tested to and is compliant with tbr21 or es 103 021-1/2/3 or es 203 021-1/2/3 technical specifications for terminal eq...

  • Page 307

    Regulatory information 6. Dtmf tones dialing is the preferred method because it is faster than pulse (decadic) dialing and is readily available on almost all new zealand telephone exchanges. Warning: no '111' or other calls can be made from this device during a mains power failure. 7. This equipment...

  • Page 308

    Regulatory information safety certification this device is certified by the following agencies using the following safety standards. Agency standard underwriters laboratories inc. (us/canada) ul60950-1 (2007) 2nd edition csa 22.2 no. 60950-1-07 2nd edition underwriters laboratories inc. (europe) iec...

  • Page 309

    Regulatory information material safety data sheets for material safety data information regarding your printer, go to: • north america: www.Xerox.Com/msds • european union: www.Xerox.Com/environment_europe for the customer support center phone numbers, go to www.Xerox.Com/office/worldcontacts . Xero...

  • Page 311

    This appendix includes: • all countries ..................................................................................................................................................................... 312 • north america .............................................................................

  • Page 312

    Recycling and disposal all countries if you are managing the disposal of your xerox product, please note that the printer may contain lead, mercury, perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The presence of these materials is fully consiste...

  • Page 313

    Recycling and disposal north america xerox operates an equipment take-back and reuse/recycle program. Contact your xerox representative (1-800-ask-xerox) to determine if this xerox product is part of the program. For more information about xerox environmental programs, visit www.Xerox.Com/environmen...

  • Page 314

    Recycling and disposal european union some equipment may be used in both a domestic/household and a professional/business application. Domestic/household environment application of this symbol on your equipment is confirmation that you should not dispose of the equipment in the normal household wast...

  • Page 315

    Recycling and disposal collection and disposal of equipment and batteries these symbols on the products and/or accompanying documents mean that used electrical and electronic products and batteries should not be mixed with general household waste. For proper treatment, recovery, and recycling of old...

  • Page 316

    Recycling and disposal other countries please contact your local waste management authority to request disposal guidance. 316 xerox ® workcentre ® 7970 multifunction printer user guide.