Zebra LI3678 Quick Start Manual - page 12
12
LI3678 Quick Start Guide
Troubleshooting
123Scan
2
123Scan2 is an easy-to-use, PC-based software tool that enables rapid and easy customized setup of a scanner via a
bar code or USB cable. For more information, visit: http://www.zebra.com/123Scan2.
Problem
Possible Causes
Possible Solutions
Scanner not working.
No power to scanner.
Check system power.
Scanner is disabled.
Ensure that correct host interface
cable is used.
Scanner decoding bar code, but data not
transmitting to host.
Host interface not configured
properly.
Scan appropriate host parameter bar
codes.
Interface cable is loose.
Ensure all cable connections are
secure.
Invalid ADF rule.
Program the correct ADF rules.
Scanner not paired to cradle.
Scan cradle pairing bar code.
Scanner not decoding bar code.
Scanner not programmed for bar
code type.
Ensure scanner is programmed to
read type of bar code being scanned.
Bar code unreadable.
Ensure bar code is not defaced; try
scanning test bar code of same bar
code type.
Distance between scanner and
bar code incorrect.
Move scanner closer to, or further
from bar code.
Scanned data incorrectly displayed on
host.
Host interface not configured
properly.
Scan appropriate host parameter bar
codes.
Region improperly configured.
Select appropriate country and
language encoding scheme.