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Aastra Clearspan 6731i User Manual - 3.6
___________________________________________________________________________________________
CS AASTRA 6731i IP PHONE USER GUIDE V3.2.2
AASTRA – 2817-002
CLEARSPAN® IS A RGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
PAGE 25 OF 82
Feature
Description
Shared Call
Appearance Location
Control Activation and
Deactivation
Allows you to activate or deactivate the shared call appearance at a
particular station.
Sustained Auth Code
Activation and
Deactivation
Allows you to unlock calls by having the Calling Plan service use a
sustained authorization code for all calls instead of prompting for the
code on a per-call basis. You can also disable the sustained
authorization codes feature, which restores the collection of
authorization codes for all calls.
Voice Portal Access
Provides an interactive voice response (IVR) application that can be
called by members of the group from any phone, to manage their
services and voice mailbox, or to change their passcode.
3.6
Clearspan Feature Access Codes
The main call handling and extension management features for the Clearspan system have feature
access codes that can be set up as speed dial keys on your phone using the Aastra Phone User
Interface. You can also manually dial the feature access codes.
See
Appendix A Clearspan Feature Access Codes
for the default codes. If the codes have been
customized, your system administrator must provide the code information.
3.7
Line and Call Appearance Keys
There can be up to 6 line appearances configured on the 6731i (if no features are configured on
the available programmable keys). Usually you will have only one extension on your phone. L1 is
usually your preferred line, with your main extension assigned to L1.
3.7.1
Hard Keys as Line Appearances
The hard keys on the top of the phone can be programmed as line appearances. Line appearance
assignments for these keys are L3
– L6.
3.8
Status Lamps for all Line Appearances
Line appearance hard keys L1
– L2 have green lamps. Line appearances assigned to the
programmable keys have red lamps.
Activity
Lamp
Description
Idle
Off
There is no call activity on this line appearance.
Connected
Solid
A call is connected to the phone on this line appearance.
Ringing
Fast Flash
A call is ringing in on this line appearance.
On Hold
Slow Flash
A call is on hold on this line appearance.
Summary of Clearspan 6731i
Page 1
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2786-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 1 of 82 2811 internet blvd frisco, texas 75034-1851 tel +1 469 365 3000 tel +1...
Page 2
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 2 of 82.
Page 3
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 3 of 82 2 nd edition (november 3, 2011) © copyright 2011 aastra usa inc. All r...
Page 4
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 4 of 82 software license agreement aastra telecom inc., hereinafter known as "...
Page 5
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 5 of 82 paragraph, however, shall not apply to consequential damages for injur...
Page 6
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 6 of 82.
Page 7: Table of Contents
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 7 of 82 table of contents 2 nd edition (november 3, 2011) .......................
Page 8
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 8 of 82 3.7 line and call appearance keys .......................................
Page 9
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 9 of 82 6.2.4 manage multiple calls on hold .....................................
Page 10
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 10 of 82 index ..................................................................
Page 11: Table Of Figures
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 11 of 82 table of figures figure 1 the 6731i ip phone ...........................
Page 12
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 12 of 82.
Page 13: About This Publication
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2786-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 13 of 82 1 about this publication 1.1 overview this guide explains how to use ...
Page 14
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 14 of 82.
Page 15: Introduction
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2786-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 15 of 82 2 introduction 2.1 overview the 6731i ip telephone provides communica...
Page 16: 2.3
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 16 of 82 2.2.1 phone features 3-line lcd screen. 2 line appearance keys (l1 – ...
Page 17
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 17 of 82 figure 2 6731i handset and headset connection diagram.
Page 18
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 18 of 82.
Page 19: Getting Started
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2786-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 19 of 82 3 getting started 3.1 installation and setup if your system administr...
Page 20
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 20 of 82 do not unplug or remove power from the phone while it is restarting. ...
Page 21: 3.3
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 21 of 82 3.2.6 no service message see appendix b, no service for information. ...
Page 22: 3.4
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 22 of 82 3.4 key description key description hold controls the hold feature. R...
Page 23: 3.5
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 23 of 82 3.5 clearspan features because clearspan features are available by li...
Page 24
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 24 of 82 feature description additional features: automatic callback deactivat...
Page 25: 3.6
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 25 of 82 feature description shared call appearance location control activatio...
Page 26: 3.9
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 26 of 82 3.9 speaker and mwi status lamps the speaker lamp and the message wai...
Page 27: 3.11
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 27 of 82 3.11 call timer this timer displays the elapsed time of a call. 3.12 ...
Page 28
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 28 of 82.
Page 29: Customize Your Phone
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2786-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 29 of 82 4 customize your phone 4.1 options list you can customize your phone ...
Page 30: 4.2
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 30 of 82 menu item number main menu options sub-menu options description 6. Re...
Page 31: 4.3
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 31 of 82 4.3 call forward the following procedure applies to call forward all,...
Page 32
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 32 of 82 step action result 12. Enter the phone number. 1003 cfwd number set c...
Page 33: 4.4
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 33 of 82 4.4 preferences 4.4.1 tones step action result ring tone: sets ring t...
Page 34
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 34 of 82 tone sets: provides country-specific tone set options for call progre...
Page 35
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 35 of 82 4.4.4 live dialpad this option controls the live dialpad feature. Liv...
Page 36
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 36 of 82 4.4.5.1 set the audio option and headset volume step action result 1....
Page 37
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 37 of 82 step action result 6. Press enter. The headset mic volume settings sc...
Page 38
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 38 of 82 step action result 4. Press to go to the first option. Time format: s...
Page 39
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 39 of 82 step action result 4. Press set. The change is saved. Time zone: 1. G...
Page 40: 4.5
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 40 of 82 step action result 1. Go to the set date option. The set date screen ...
Page 41
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 41 of 82 step action result 4. Press options to exit. Lan port: 1. Go to lan p...
Page 42: 4.7
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 42 of 82 copyright: 1. Press next to go to error messages. Copyright 6 enter n...
Page 43: 4.8
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 43 of 82 4.8 administrator menu the options in this menu are configured by a s...
Page 44: 4.10
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 44 of 82 4.10 phone lock you can lock the phone to prevent it from being used ...
Page 45: Call Handling
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2786-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 45 of 82 5 call handling 5.1 place a call you can place a call using one of th...
Page 46: 5.3
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 46 of 82 5.2.1 answer an incoming call if the phone is already connected to a ...
Page 47: 5.5
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 47 of 82 5.5 handle calls using a headset ensure that you have selected a head...
Page 48
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 48 of 82.
Page 49: Phone Features
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 49 of 82 6 phone features 6.1 overview features are configured on your phone a...
Page 50: 6.3
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 50 of 82 6.2.3 automatic hold the 6731i will automatically place your current ...
Page 51
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 51 of 82 step action result 3. Enter the number of the destination party. The ...
Page 52: 6.5
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 52 of 82 6.5 conference the 6731i supports up to three parties in a conference...
Page 53: 6.6
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 53 of 82 drop a party from an active conference: 1. Use or to point to the par...
Page 54: 6.7
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 54 of 82 step action result 3. Hang up the handset. Or press the goodbye key. ...
Page 55
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 55 of 82 step action result 2. Enter the destination number + the pound key (#...
Page 56: 6.8
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 56 of 82 deactivate: 1. Press the call forwarding deactivation key. Or dial th...
Page 57: 6.11
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 57 of 82 step action result 2. Dial the ringing extension. You are connected t...
Page 58: 6.12
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 58 of 82 6.12 autodial (hotline and warmline) your system administrator can co...
Page 59: 6.14
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 59 of 82 end an intercom call: 1. Hang up the phone. Or press . Or press the l...
Page 60
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 60 of 82 step action result 8. Press save. The line screen displays. Line 1 is...
Page 61: 6.16
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 61 of 82 6.16 speed dial/xfer a speeddial key allows you to use one key to dia...
Page 62
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 62 of 82 figure 4 sca call bridging in the example above, when a call comes in...
Page 63
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 63 of 82 active solid green far-end solid red far-end held slow flashing green...
Page 64: 6.19
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 64 of 82 6.18.5 sca call location and sca call retrieve allows for retrieval o...
Page 65
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 65 of 82.
Page 67: 7.1
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 67 of 82 7 callers list and redial list 7.1 callers list the callers list is a...
Page 68
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 68 of 82 step action result dial from the callers list: 1. From the selected e...
Page 69: 7.2
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 69 of 82 7.1.3 missed calls indicator the 6731i displays the “ missed calls” i...
Page 70
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 70 of 82 step action result 2. Press the redial key 2 times. Or press the redi...
Page 71: Appendix A
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 71 of 82 appendix a – clearspan feature access codes feature access codes (fac...
Page 72
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 72 of 82 code name definition *15 call bridge allows a shared call appearance ...
Page 73
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 73 of 82 code name definition *67* call forwarding busy interrogation allows t...
Page 74
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 74 of 82 code name definition #76 call forwarding selective activation the sel...
Page 75
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 75 of 82 code name definition *99 clear voice message waiting indicator clears...
Page 76
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 76 of 82 code name definition #82 initiate silent monitoring a supervisor can ...
Page 77
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 77 of 82 code name definition *71 per call account code charges a call to an a...
Page 78
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 78 of 82.
Page 79
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 79 of 82 appendix b - troubleshooting the following are common problems associ...
Page 80
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 80 of 82 problem possible solution(s) why does my phone display the “no servic...
Page 81: Index
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2786-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 81 of 82 index 6 6753i ip phone .................................................
Page 82
___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 82 of 82 mute key ...............................................................