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Aastra Clearspan 6731i User Manual - Customize Your Phone

Manual is about: 6700i Series, 6800i Series, 9000i Series

Summary of Clearspan 6731i

  • Page 1

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2786-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 1 of 82 2811 internet blvd frisco, texas 75034-1851 tel +1 469 365 3000 tel +1...

  • Page 2

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 2 of 82.

  • Page 3

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 3 of 82 2 nd edition (november 3, 2011) © copyright 2011 aastra usa inc. All r...

  • Page 4

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 4 of 82 software license agreement aastra telecom inc., hereinafter known as "...

  • Page 5

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 5 of 82 paragraph, however, shall not apply to consequential damages for injur...

  • Page 6

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 6 of 82.

  • Page 7: Table of Contents

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 7 of 82 table of contents 2 nd edition (november 3, 2011) .......................

  • Page 8

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 8 of 82 3.7 line and call appearance keys .......................................

  • Page 9

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 9 of 82 6.2.4 manage multiple calls on hold .....................................

  • Page 10

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 10 of 82 index ..................................................................

  • Page 11: Table Of Figures

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 11 of 82 table of figures figure 1 the 6731i ip phone ...........................

  • Page 12

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 12 of 82.

  • Page 13: About This Publication

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2786-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 13 of 82 1 about this publication 1.1 overview this guide explains how to use ...

  • Page 14

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 14 of 82.

  • Page 15: Introduction

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2786-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 15 of 82 2 introduction 2.1 overview the 6731i ip telephone provides communica...

  • Page 16: 2.3

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 16 of 82 2.2.1 phone features 3-line lcd screen. 2 line appearance keys (l1 – ...

  • Page 17

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 17 of 82 figure 2 6731i handset and headset connection diagram.

  • Page 18

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 18 of 82.

  • Page 19: Getting Started

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2786-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 19 of 82 3 getting started 3.1 installation and setup if your system administr...

  • Page 20

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 20 of 82 do not unplug or remove power from the phone while it is restarting. ...

  • Page 21: 3.3

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 21 of 82 3.2.6 no service message see appendix b, no service for information. ...

  • Page 22: 3.4

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 22 of 82 3.4 key description key description hold controls the hold feature. R...

  • Page 23: 3.5

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 23 of 82 3.5 clearspan features because clearspan features are available by li...

  • Page 24

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 24 of 82 feature description additional features: automatic callback deactivat...

  • Page 25: 3.6

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 25 of 82 feature description shared call appearance location control activatio...

  • Page 26: 3.9

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 26 of 82 3.9 speaker and mwi status lamps the speaker lamp and the message wai...

  • Page 27: 3.11

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 27 of 82 3.11 call timer this timer displays the elapsed time of a call. 3.12 ...

  • Page 28

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 28 of 82.

  • Page 29: Customize Your Phone

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2786-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 29 of 82 4 customize your phone 4.1 options list you can customize your phone ...

  • Page 30: 4.2

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 30 of 82 menu item number main menu options sub-menu options description 6. Re...

  • Page 31: 4.3

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 31 of 82 4.3 call forward the following procedure applies to call forward all,...

  • Page 32

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 32 of 82 step action result 12. Enter the phone number. 1003 cfwd number set c...

  • Page 33: 4.4

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 33 of 82 4.4 preferences 4.4.1 tones step action result ring tone: sets ring t...

  • Page 34

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 34 of 82 tone sets: provides country-specific tone set options for call progre...

  • Page 35

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 35 of 82 4.4.4 live dialpad this option controls the live dialpad feature. Liv...

  • Page 36

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 36 of 82 4.4.5.1 set the audio option and headset volume step action result 1....

  • Page 37

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 37 of 82 step action result 6. Press enter. The headset mic volume settings sc...

  • Page 38

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 38 of 82 step action result 4. Press to go to the first option. Time format: s...

  • Page 39

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 39 of 82 step action result 4. Press set. The change is saved. Time zone: 1. G...

  • Page 40: 4.5

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 40 of 82 step action result 1. Go to the set date option. The set date screen ...

  • Page 41

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 41 of 82 step action result 4. Press options to exit. Lan port: 1. Go to lan p...

  • Page 42: 4.7

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 42 of 82 copyright: 1. Press next to go to error messages. Copyright 6 enter n...

  • Page 43: 4.8

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 43 of 82 4.8 administrator menu the options in this menu are configured by a s...

  • Page 44: 4.10

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 44 of 82 4.10 phone lock you can lock the phone to prevent it from being used ...

  • Page 45: Call Handling

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2786-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 45 of 82 5 call handling 5.1 place a call you can place a call using one of th...

  • Page 46: 5.3

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 46 of 82 5.2.1 answer an incoming call if the phone is already connected to a ...

  • Page 47: 5.5

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 47 of 82 5.5 handle calls using a headset ensure that you have selected a head...

  • Page 48

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 48 of 82.

  • Page 49: Phone Features

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 49 of 82 6 phone features 6.1 overview features are configured on your phone a...

  • Page 50: 6.3

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 50 of 82 6.2.3 automatic hold the 6731i will automatically place your current ...

  • Page 51

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 51 of 82 step action result 3. Enter the number of the destination party. The ...

  • Page 52: 6.5

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 52 of 82 6.5 conference the 6731i supports up to three parties in a conference...

  • Page 53: 6.6

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 53 of 82 drop a party from an active conference: 1. Use or to point to the par...

  • Page 54: 6.7

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 54 of 82 step action result 3. Hang up the handset. Or press the goodbye key. ...

  • Page 55

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 55 of 82 step action result 2. Enter the destination number + the pound key (#...

  • Page 56: 6.8

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 56 of 82 deactivate: 1. Press the call forwarding deactivation key. Or dial th...

  • Page 57: 6.11

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 57 of 82 step action result 2. Dial the ringing extension. You are connected t...

  • Page 58: 6.12

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 58 of 82 6.12 autodial (hotline and warmline) your system administrator can co...

  • Page 59: 6.14

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 59 of 82 end an intercom call: 1. Hang up the phone. Or press . Or press the l...

  • Page 60

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 60 of 82 step action result 8. Press save. The line screen displays. Line 1 is...

  • Page 61: 6.16

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 61 of 82 6.16 speed dial/xfer a speeddial key allows you to use one key to dia...

  • Page 62

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 62 of 82 figure 4 sca call bridging in the example above, when a call comes in...

  • Page 63

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 63 of 82 active solid green far-end solid red far-end held slow flashing green...

  • Page 64: 6.19

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 64 of 82 6.18.5 sca call location and sca call retrieve allows for retrieval o...

  • Page 65

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 65 of 82.

  • Page 67: 7.1

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 67 of 82 7 callers list and redial list 7.1 callers list the callers list is a...

  • Page 68

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 68 of 82 step action result dial from the callers list: 1. From the selected e...

  • Page 69: 7.2

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 69 of 82 7.1.3 missed calls indicator the 6731i displays the “ missed calls” i...

  • Page 70

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 70 of 82 step action result 2. Press the redial key 2 times. Or press the redi...

  • Page 71: Appendix A

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 71 of 82 appendix a – clearspan feature access codes feature access codes (fac...

  • Page 72

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 72 of 82 code name definition *15 call bridge allows a shared call appearance ...

  • Page 73

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 73 of 82 code name definition *67* call forwarding busy interrogation allows t...

  • Page 74

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 74 of 82 code name definition #76 call forwarding selective activation the sel...

  • Page 75

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 75 of 82 code name definition *99 clear voice message waiting indicator clears...

  • Page 76

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 76 of 82 code name definition #82 initiate silent monitoring a supervisor can ...

  • Page 77

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 77 of 82 code name definition *71 per call account code charges a call to an a...

  • Page 78

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 78 of 82.

  • Page 79

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 79 of 82 appendix b - troubleshooting the following are common problems associ...

  • Page 80

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 80 of 82 problem possible solution(s) why does my phone display the “no servic...

  • Page 81: Index

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2786-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 81 of 82 index 6 6753i ip phone .................................................

  • Page 82

    ___________________________________________________________________________________________ cs aastra 6731i ip phone user guide v3.2.2 aastra – 2817-002 clearspan® is a rgistered trademark of aastra technologies ltd. Page 82 of 82 mute key ...............................................................