Barco CSE-200 Installation Manual - page 62
8. Troubleshooting
Problem
Cause
Solution
Some programs of Windows are not
shown on the display
Use of overlays, 3D or hardware
acceleration in the GPU
•
Disable overlays or hardware
acceleration in the GPU.
•
Disable AeroGlass in Windows 7
•
Upgrade the Base Unit to the latest
software version.
When using Windows 7 the following
message about the Windows Aero color
scheme appears: "Windows has detected
your computer’s performance is slow.
This could be because there are not
enough resources to run the Windows
Aero color scheme. To improve...".
ClickShare uses resources from the
GPU. In combination with other programs
which do so, Windows 7 sometimes
shows this message suggesting to
disable Aero to improve the performance
of your laptop.
It is safe to ignore this message and
choose ’Keep the current color scheme’.
Your screen is not shown on the display
when pressing the Button
You are the second person that wants
to share content. Only one screen can
appear simultaneously
Click and hold the button for 2 seconds
to use the Show me full screen function.
The ClickShare software is not running.
Go to the ClickShare drive and run the
software.
Your content is removed from the display
and the LEDs on the button are blinking
white
Connection to the Base Unit is lost.
ClickShare tries to restore the connection
automatically. If it fails, the LEDs on the
Button start blinking red.
Unplug the button from your laptop and
try a new button.
Nothing is shown on the displays at all.
The displays are switched off.
Switch on the displays.
The display cable is not correctly
connected
Insert the display cable to the display and
the Base Unit.
The display does not recognize or is
not able to display the Base Unit output
resolution.
Change the corresponding setting via the
web interface.
The Base Unit is in standby mode
Brie
fl
y push the standby button on the
Base Unit or insert a button and run the
ClickShare software.
Bad WiFi connectivity
Congestion of the wireless channel
Use wireless network scan tools to look
for free or the least congested channels.
Metal cabinets, walls, construction
elements, ... can cause re
fl
ections
deteriorating the wireless signal.
Obstructions between Buttons and Base
Unit cause lowering of the wireless
strength and quality.
Move the Base Unit to another place in
the room.
Avoid placing it inside cabinets, false
ceiling, below the table, behind a wall, in
another room, ....
Check out the ClickShare White paper
on WiFi See
www.barco.com/clickshare
.
Con
fi
gurator shows error in the processes
“WiFi Access Point Daemon” and/or
“DHCP Server”
Con
fi
guration
fi
le is corrupted
In the Con
fi
gurator, goes to Support &
Updates, click on Troubleshoot and press
“Reset to factory defaults”.
ClickShare Base Unit does not start up
correctly
Con
fi
guration
fi
le is corrupted
In the Con
fi
gurator, goes to Support &
Updates, click on Troubleshoot and press
“Reset to factory defaults”.
No LAN connection with the Base Unit
Wrong IP address
IP address is not within your LAN range.
DHCP is not enabled.
No WiFi connection with Base Unit
SSID not correct
Enter the correct SSID
50
R5900022 CS-100 16/02/2016