Connexx ConnexxAir User Manual - Troubleshooting

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Draft | english | 2016-12-13

Troubleshooting

Problem and possible solutions

Connection to the hearing instruments cannot be 

established (middle LED is flashing slowly 

)

■ 

Ensure that the hearing instruments are within 

operating distance and turned on.

■ 

Ensure that the neckloop is plugged in 

completely.

■ 

Ensure that the hearing instruments are 

compatible with ConnexxAir.

Connection to the dongle cannot be established (all three 

LEDs are flashing green from left to right).

■ 

Ensure that the dongle is plugged and within 

operating distance.

■ 

Ensure that dongle and ConnexxAir fit 

together. The programming software Connexx 

provides special service functions under 

"Preferences > Devices".

■ 

If you have a new dongle, you have to manually 

pair it with ConnexxAir: Press the pairing button 

shortly.

ConnexxAir is not responding

■ 

Use a long thin tool, for example a wooden or 

plastic toothpick, and press the reset button.