Ecom i.roc Ci70-Ex Manual - page 30
58
59
The computer is connected to the
network and you move to a new
site to collect data Your computer
now shows you are not connected
to the network
Move closer to an access point or to a different location to
reestablish communications until you reconnect with the
network
The computer appears to be con-
nected to the network, but you
cannot establish a terminal emu-
lation session with the host com-
puter
There may be a problem with the host computer, or with the
connection between the access point and the host comput-
er Check with the network administrator to make sure the
host is running and allowing users to log in to the system
The computer appears to be con-
nected to the network, but the host
computer is not receiving any in-
formation from the i roc
®
Ci70 -Ex
computer
There may be a problem with the connection between the
access point and the host computer Check with the network
administrator or use your access point user’s manual
A network connection icon ap-
pears in the toolbar, but then dis-
appears
The computer may not be communicating with the intended
access point Make sure the network name matches the
access point network name Default network name is IN-
TERMEC ”
The access point may not be communicating with the server
Ensure the access point is turned on, properly configured,
and has 802 1x security enabled
Troubleshoot 802.1x Security
Use the following table to troubleshoot problems with your 802 1x security that will
prevent you from connecting to your network, such as an incorrect password
Problems With 802.1x Security
Problem
Solution
The computer indicates it is not
authenticated
Make sure that:
• the User Name and Password parameters on the com-
puter must match the user name and password on authen-
tication server You may need to reenter the password on
both the computer and authentication server
• on your authentication server, the user and group are al-
lowed and the group policy is allowed to log into the server
For help, see the documentation that shipped with your au-
thentication server software
• the IP address and secret key for access point must
match the IP address and secret key on the authentication
server You may need to reenter the IP address and secret
key on both your access point and authentication server
• the authentication server software is running on the
server PC
You receive a message saying The
server certificate has expired or
your system date is incorrect” af-
ter you perform a clean boot on
the computer
Date and time are not saved when you perform a clean boot
Reenter the date and time, and then save your changes
Check 802.11 Network Status
If you have trouble connecting to your 802 11 wireless network:
• Make sure you have correctly set network parameters on the computer.
• Check your wireless security settings.
Follow the next procedure to verify available access points and networks, check signal
strength, and view other diagnostics If you need to contact ecom instruments Product
Support, this information can be helpful in troubleshooting wireless network connec-
tion issues
1 Tap Start > iSpyWiFi The ISpyWiFi application launches
The ISpyWiFi tab shows:
• MAC address and IP address of the 802.11 radio.
• network association status, including the SSID and MAC address of the
access point
• security configuration.
• radio transmit power and signal strength information.
2 Tap the Scan tab to view a list of available 802 11 networks The list includes
the signal strength, channel, and MAC address for each network
• Tap Scan to refresh the screen.
3 Tap the Supp tab to view radio supplicant information, including a list of
supplicant events and authentication status
• To verify the settings for the currently active security profile,
tap Configure Profile.
Intermec Settings launches for you to configure 802.11 Radio settings.
• To try reconnecting to the network, tap Reconnect.
• To delete the events in the list, tap Clear Events.
4 Tap the Ping tab to run a ping test to the host
a In the Host field, enter the IP address of the host.
b From the Repetitions list, choose the number of times the computer
will ping the host
c Tap Ping The graph shows the amount of time it takes for the host to
return the ping
Tap List to see this information in a list format
5 Tap the RSSI tab to view the received signal strength of the host signal
The information box includes the current signal strength, host SSID name,
MAC address, data rate, and transmit power
• Tap Mark to place an arrow marker above the graph.
6 Tap the Conf tab to set up a log file that lists RSSI history. This screen
includes the 802 11 radio driver version and available radio modes
a Check the Log to File check box