EcoWater ESM11+ Owner's Manual - Troubleshooting
Troubleshooting
(cont)
Please Remember – Only use tablet or pellet salt in your softener!
20
Checklist
Solution
Page
No.
PROBLEM: No recharge occurring or, little or no salt usage
1. Is the water soft?
1. If yes,no action is required.
2. Is the water level in the salt cabinet high?
2. If yes,check the drain link is not frozen or blocked. Initiate an
immediate recharge.
14
PROBLEM: Excessive salt usage
1. Check the Hardness.
1. Reduce the unit hardness setting if incorrect
15
PROBLEM: No water in cabinet or very low
1. This is quite normal. Unlike conventional water softeners only a
1. No action necessary.
few inches of water is at the bottom of the cabinet
PROBLEM: High water level in cabinet
1. Is the water level in the salt cabinet high? (i.e. above 2 on the salt
1. Initiate an immediate recharge. If the problem does not return,
level indicator.)
there is nothing wrong.
14
PROBLEM: Water running down the overflow
1. Is the water level in the salt cabinet high? (i.e. above 2 on the salt
1. If yes, bypass the water softener and call for service.
level indicator.)
PROBLEM: Water running down the drain line constantly
1. Is the unit in recharge mode?
1. If yes,wait until it finishes,check the clock and recharge time
settings and adjust if incorrect.
15
2. Does an error code appear, e.g. ‘‘ERR01’’?
2. Check all electrical connections are secure. Turn the power off
for ten seconds,and then switch back on.
9 & 6*
Important Notes: If problem persists, bypass softener and call for service.
* Please see diagram