EcoWater ESM11+ Owner's Manual - page 23
Guarantee, ser vice and general information
All EcoWater softeners are fully covered by a one year parts guarantee against manufacturing defect from the date of purchase. Please read below for
details on Labour/guarantee. This guarantee does not effect the statutory rights of the consumer. Any faults which are not attributable to the water
softener but to faulty installation or operation will be chargeable.
The following are excluded from your warranty and a call out will be chargeable.
1.
Water softeners installed where pressure or flow rates are not within the limits stated in the user and installer handbook.
2. Faults arising from misuse or neglect.
3. Failure to replenish salt,or not using tablet salt.
4.
Resetting the programmer in the event of a power failure.
5.
Resetting the programmer when the influent water hardness or the number of people in the household changes.
6.
Water softeners are not installed in accordance with the local authority regulations.
7.
Any fault arising from repairs or alterations to the water softener carried out by anyone other than engineers employed by EcoWater Systems
Limited, or representatives working on EcoWater authority.
8.
Water softeners installed outside the mainland counties of England.
9.
Faults arising from faulty installation,plumbing or electrical.
10. Any defect or damage occasioned by fire, lightning, explosion, flood, storm, tempest, impact or other extraneous causes.
11. Water softener installed on bore hole, well water or a non-standard installation not covered by the instruction book may be subject to limitations on
the warranty provided.
12. Units installed in such a way that access for servicing is restricted.
EcoWater Systems Limited, Mill Road, Stokenchurch, High Wycombe, Bucks. HP14 3TP
Tel: 01494 484000 Fax: 01494 484396 Service: 01494 484848 Web: www.ecowater.co.uk