Ezon SHS-7020 User manual - Troubleshooting
33
Troubleshooting
Check the following first if the product does not operate properly.
Contact the nearest service center if the problem remains unsolved.
Power
Problem
Resolution
Reference
No power is supplied.
- Check if the batteries are OK or if they are inserted with
the poles in the right places.
- Check if the batteries are properly inserted or whether
they are completely discharged.
Page 11~12
Master Password and User Password/Card
Problem
Resolution
Reference
The master password
cannot be changed.
- It is the case of delayed keypad entry when a new
master password is registered. The keypad must be
lighted when entering the password. There must be
keypad activities within 5 seconds of last entry.
- Replace the batteries if they are discharged.
- Repeat the procedure again, referring to
“Master
Password Change
” in the user guide.
Page 19
The user
password/card cannot
be registered.
- If the card or password is already registered for a user
code, change the user code and then register the
password or card.
- A password must be 4~12 digits for registration.
- Use a valid card that can be registered.
Pages
20~21
Pages
23~24
The doorlock is not
unlocked even after
the valid password is
entered and the [¿]
button is pressed.
- Check that the registered password has been correctly
entered.
- If number buttons are not illuminated while the password
is being entered, then the entry will not be accepted.
Reenter the password from the beginning when the
number pad is illuminated after touching the [Wake Up]
button. (The light on the number pad is automatically
turned off if an entry is not initiated within 5 seconds.)
- Check if there is the entrance control time set. Release it
if it is set. (Please refer to
‘Entrance Control Setup’.)
Page 14
The door cannot be
unlocked with the
card.
- It may be the unregistered card. Register the card and
try again.
- The card must be properly placed on the card reader.
Page 14