Fair Point BUSINESS VOICEMAIL User Manual - page 2
BUSINESS VOICEMAIL
USER GUIDE
1
Voicemail BaSicS
You may interact with your Voicemail Service from any Touch-Tone™ telephone. You can receive
messages 24 hours a day, 7 days a week. You may have a total of 40 or 50 messages (new
as well as saved messages) in your mailbox at one time, depending on the type of service you
have. The maximum length of each message is 2 minutes and you may save new messages for a
maximum of 30 days.
Getting Started
The first time you use your mailbox, you must personalize it using the following steps:
1. Dial your access number.
Prompts will guide you through setting up your mailbox.
When calling from a remote tele-
phone, you will need to press the # key, dial your 10 digit mailbox number, then press the #
key again.
2.
Dial your starter password.
The starter password is the last 4 digits of your telephone number. Dial your starter pass-
word, then press #.
3. Dial a new password.
When prompted, enter an easy-to-remember 4 to 10 digit number, then press the # key.
Since you MUST remember this number, the service will recite it back. Press 1 to keep it,
press 2 to cancel and change.
YoUR PaSSWoRD caNNoT Be:
- any part of your telephone (mailbox) number, including the last four digits
of your phone number
- a series of the same digit (e.g. 33333)
- a sequence of digits (e.g. 23456)
4. Record your name.
When prompted, record you name and press the # key. The service will play it back. Press 1
to keep it, press 2 to cancel and re-record.
5. Record your greeting.
When prompted, you will have 30 seconds to record the greeting callers will hear when you
do not answer; then press the # key. The service will play it back. Press 1 to keep it, press 2
to cancel and re-record.
Welcome to Business Voicemail
With Business Voicemail from FairPoint,
there’s no reason to ever miss a phone
call again. Calls are answered whether
you’re on the phone, online, away from
your desk or simply too busy to pick up.
You can check your messages using a
touchtone or wireless phone.