Fair Point BUSINESS VOICEMAIL User Manual - page 5
BUSINESS VOICEMAIL
6
USER GUIDE
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Once a caller chooses a sub-mailbox number (1, 2, 3, etc.), he/she will then hear the personal
greeting for that mailbox. The message the caller leaves is private for that sub-mailbox owner
and can be retrieved only by that owner with his/her password. If the caller does not choose a
sub-mailbox number, or presses the # key, the message will automatically be placed in the base
mailbox. Care should be taken in selecting which person or department is assigned to the base
mailbox since callers will be automatically directed to it if they do not make another selection.
USiNG YoUR mUlTiPle mailBox
To set up a multiple mailbox:
From the Main Menu, press 3 for Personal Options, then press 4 to reach the
Multiple Mailbox menu.
To create a Multiple Mailbox sub-mailbox, press 1. Follow the prompts to record
a name for the sub-mailbox. The password will be a 1-digit number automatically
generated by the system. This 1-digit password is also the sub-mailbox number.
To delete a Multiple Mailbox sub-mailbox, press 2. Follow the prompts to confirm
deletion of the sub-mailbox you select.
To retrieve messages from a multiple mailbox:
Dial your access number. When calling from another telephone, you will need to
press the # key, dial your 10-digit mailbox number, then press # again.
Enter the password for the sub-mailbox, then press #.
Enter the single-digit number of the sub-mailbox you want to access, then press
the # key. Use 0 to access the base mailbox. The system will tell you how many
messages you have. In the base mailbox, the system will also tell you which
sub-mailboxes have new messages.
To access more than one mailbox per call:
From the main menu, press 5.
Enter the password and the single-digit sub-mailbox number of the mailbox
you wish to access. Press 0 to access the base mailbox.
Some things to remember about multiple mailbox:
The maximum storage allowed for your mailbox is shared across all mailboxes,
the base plus all Individual mailboxes.
Message Waiting (interrupted dial tone and/or light) will remain on until all new
messages from all mailboxes are saved or deleted.
Each sub-mailbox holder can set their own notification options to their own pager
and/or cell phone.
Mailbox-to-mailbox messages can be sent through the system to each sub-mailbox.
Address the message using 11-digits. For example, use 20755512341 for sub-mailbox
1 of mailbox 2075551234. Messages addressed to the 10-digit mailbox number will be
deposited in the base mailbox.
meSSaGe PReFeReNceS
The Message Preferences menu allows you to customize how you hear your messages. You can
choose to hear date, time and calling/sending number for each message. You can set up your
mailbox so that new messages will start playing automatically, as soon as you log into your
mailbox. You can also choose for messages to be played with oldest first, newest first, or prior-
ity/urgent messages first.
To manage your message Preference options:
From the Main menu, press 3 for Personal Options, then press 5 to reach the
Message Preferences Menu.
To review or change your Envelope options, press 1. Your mailbox is initially set to play
the date and time stamp for all messages. To turn it off/on, press 1.
To review or change your Autoplay option, press 2. Your mailbox is initially set so
that messages are not played automatically when you enter your mailbox. To turn
it on/off, press 1.
To review or change the Sort Order of your messages, press 3. Your mailbox is initially
built so that urgent messages are played first and remaining messages are ordered by
date with the oldest message first. To change, press 2, then press:
- 1 to hear messages ordered by date with newest message first
- 2 to hear messages ordered by date with oldest message first
- 3 to hear urgent messages first followed by newest message
- 4 to hear urgent messages first followed by the oldest message
To enable or disable Voice of Sender’s Caller ID, press 4. Your mailbox is initially set
to not play sender’s Caller ID for all messages. To turn it on/off, press 1.
mUlTiPle mailBox
Multiple Mailbox allows you to create additional mailboxes for your line so external callers can
direct their messages to the appropriate person or department. You can create up to eight (8)
Sub-mailboxes using this feature.
How multiple mailbox works:
When someone calls your telephone and the line is busy or no one can answer, they will hear
the personalized greeting that you have recorded in your base mailbox. This greeting should
provide direction to your callers so they can leave a message directly in the sub-mailbox of the
person or department they are trying to reach.
For example:“Hello, you have reached ACME Enterprises. We are not able to take your
call at the moment. To leave a message for Jim Smith, press 1. To leave a message for Sally
Jones, press 2. To leave a message for Accounts Payable, press 3. For Mr. Johnson (base),
press # or wait for the tone.”