FARONICS DEEP FREEZE ENTERPRISE Manual - page 97

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97 

 Deep Freeze Enterprise User Guide

Appendix C

Troubleshooting a Remote Console Connection

No Clients In the Console

The following are some common reasons why clients fail to appear in the Console.

1. Windows XP/Vista clients may have the firewall turned on.

With Windows XP SP1, the firewall must be turned off. With Windows XP SP2 or later including 

Vista, either the firewall must be turned off or the ports being used must be added to the 

Exceptions tab. Deep Freeze requires both TCP and UDP protocols; therefore, one exception 

should be added for each.

2. The Console and clients do not contain the correct network settings.

If the Console is set up to run under one port and the clients are using another, they will not be 

able to see each other. Also, if the computers are configured for LAN/WAN, the IP must be equal 

to the IP of the machine where the Console is running.

The default LAN setup works as long as all the machines running the computer and Console exist 

on the same subnet. However, if a VLAN is being run, or if there are several subnets where the 

clients exist, the computer install must be configured to run under the LAN/WAN settings.

3. Something on the network is blocking the port used between the Console and the 

clients.

Check for a connection using a ping. The clients are unable to send packets to the Console/Remote 

Console because there does not seem to be a route to the host. Attempting to ping the IP of the 

Console/Remote Console does not seem to work. To resolve this issue, make sure the two 

machines can connect to each other.

If a server, router, or switch on the network is not allowing the port to get through, the clients will 

not be seen. By default, 7725 is the port being used.

4. The workstations were created under a different Customization Code than the Console.

When the Deep Freeze Configuration Administrator is first run, a prompt for a Customization 

Code appears. This code is very important as it encrypts the software. This means that any 

workstations created are encrypted with this Customization Code. If a Console was created using 

another administrator that was installed with a different Customization Code, it cannot see 

workstations created under the original code. The workstations and Console must be created 

under a Configuration Administrator installed using the same exact Customization Code.