FP optimail 30 Installation Manual - Commissioning
Tips for dealing with issues occurring during commissioning
25
Tips for dealing with issues occurring during
commissioning
Issue
Possible cause and remedy
Authorization
aborted
An error message with troubleshooting information
appears in case of authorization issues.
If necessary:
• Turn off the optimail 30. Wait one minute.
• Turn the optimail 30 on again.
The authorization procedure restarts.
Make sure that the Connection Configuration is set cor-
rectly
(see page 17)
.
Blank display
Check whether the power cable is plugged in correctly
and the power switch is turned on.
Connection Configura-
tion: Universal Link Box
cannot be set up
optimail 30 fails to detect the Universal Link Box.
Turn off the optimail 30.
Check whether the Universal Link Box has been
installed correctly and connected to optimail 30.
(See page 14 and the product information that came with the ULB.)
Turn on optimail 30 again and restart Connection
Configuration.
If you cannot solve the problem: Call Service.
Delivery is
incomplete / damaged
Do not start operating the optimail 30.
Call Service.
Failure to load
adverts, …
from data card
The card contains no valid data.
Insert a card with valid data. If the issue persists:
Call Service.
optimail 30 fails to
recognize the MASTER
or data cards
Card is inserted incorrectly.
Remove the card. Insert the card in the card reader
again (chip facing the rear!).
Card is defective. Call Service.