Home Of Ultra AX314 Installation and user manual - page 9
9
WHAT TO DO IF THINGS GO WRONG (2)
HOME OF ULTRA AFTER SALES SERVICE
PROFESSIONAL SERVICE
If the previous “Self Help” checks fail to restore the performance, you should seek professional help.
The person who installed the shower is probably the best one to investigate and correct it and is
certainly the person to contact if you have had a problem in the guarantee period.
The following additional checklist is provided for the benefit of the qualified service person.
WARNING: SWITCH OFF THE ELECTRICITY AT THE LOCAL ISOLATOR
BEFORE REMOVING THE COVER TO MAKE CHECKS
Water too HOT
Water flow restricted by blockage in filter of solenoid valve.
Switch off water, loosen inlet connection to solenoid, remove filter in solenoid
with long nosed pliers and flush clean.
Water too COLD
Check circuit through thermal cut-out.
Check circuit through microswitches on the pressure switch.
Check each element circuit.
Check operation of relay.
Check tightness of electrical connections.
No control over
water flow
Check Numbered Dial is correctly engaged into Control Knob (see Diagram.5)
Undo headworks of stabiliser valve.
Check stabiliser is in place and remove any debris in valve.
Water discharges
from pressure
relief valve
Check for cause of high pressure and remove it.
Blockage on outlet e.g. blocked shower handset.
Replace the pressure relief disc (not covered by guarantee).
Water does not
flow when button
“B” is pressed.
Check circuit through solenoid coil. If defective then replace.
Check circuit through microswitches. If defective then replace.
Check circuit through shutdown PCB. If defective then replace.
Power supply not reaching shower.
We offer a technical advisory service on the telephone to installers
and other customers with problems in the field.
RING 0844 372 7766 (UK ONLY)
Some spare parts (see later section) can be supplied
against Credit or Debit cards.
RING 0844 372 7750 (UK ONLY)
Remember to quote the exact type of shower, as written on the
front of the shower and on this leaflet.
The model and serial number are located on the bottom face of
the shower.
Make a note of those numbers here, and be sure to quote them if
you call for advice.
Model Number: 53-67_ _ _ _ _ _ _ _ _ _ _ _ _
Serial Number: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Note: You may be charged for a service call
if you do not have the serial number.