Interface 9834 Instruction Manual - page 2
Warranty and Repair Policy
1. Interface warrants that its instruments shall be free from defects in material and
workmanship for one year under normal and proper use when correctly installed.
2. Any Interface product which proves defective in material or in workmanship
within one year from date of shipment by Interface, will be repaired or replaced
free of charge provided that (1) buyer provides Interface with satisfactory proof
of the defect and that the product was properly installed, maintained, and
operated within the limits of rated and normal usage; (2) buyer obtains from
Interface authorization to return the product; and (3) products claimed to be
defective must be returned with transportation charges prepaid. Product will be
returned to Buyer with transportation charges collect unless the item is found to
be defective, in which case Interface will pay the return transportation charges.
3. The remedy set forth herein does not apply to damage to or defects in any
product caused by the Buyer's misuse or neglect, nor does it apply to any
product which has been repaired or disassembled, which in the sole judgement
of Interface affects the performance of the product.
4. Interface makes no warranty concerning components not manufactured by it.
However, in the event of the failure of any component or accessory not
manufactured by Interface, reasonable assistance will be given to Buyer in
obtaining from the respective manufacturer whatever adjustment is reasonable
based on the manufacturer's own warranty. Interface expressly disclaims any
liability to its customers, dealers, and representatives, and to users of its
products, and to any other person for special or consequential damages of any
kind and from any cause whatsoever arising out of or in any way connected with
the manufacture, sale, handling, repair, maintenance, or replacement arising out
of or in anyway connected with the use of said products.
5. Representations and warranties made by any person, including dealers and
representatives of Interface, which are inconsistent or in conflict with the terms
of this warranty (including but not limited to the limitations of the liability of
Interface, as set forth above), shall not be binding upon Interface unless reduced
to writing and approved by an officer of Interface, Inc.
THIS EXPRESS WARRANTY SUPERCEDES ANY AND ALL OTHER
WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING IMPLIED WARRANTY
OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE.
OBTAINING SERVICE UNDER WARRANTY
Advance authorization is required before any product is returned to Interface. Prior
to the return of any product, write or call the Repair Department at Interface advising
them of; (1) a part number; (2) a serial number of the defective product; (3) a
technical description of the defect including specific test data, written observations
on the failure and specific corrective action required; (4) a no-charge purchase order
number (so the product can be returned to sender correctly); and (5) ship and bill
addresses. Non-verified problems or defects may be subject to an evaluation
charge. Please return the original calibration data with the unit.
REPAIR WARRANTY
All repairs of Interface products are warranted for a period of 90 days from date of
shipment. This warranty applies only to those items which were found defective and
repaired. It does not apply to products in which no defect was found and returned as
is or merely recalibrated. Out of warranty products may not be capable of being
returned to the exact original specifications.